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March 2024 by Sean Jaramillo
It's one thing to mess up once on someone's taxes but I tell you that these guys have now messed up not once but 2 times on my taxes causing a audit by the IRS all because "someone put a number in wrong. Frustrating when you pay someone to do your taxes as well and they won't even call you backSave yourself time and money by just using turbo tax
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March 2024 by Arthur8 Smith
Need help? I highly recommend. Alanna took her time to help and explain things to me even knowing the situation in regards to me not being able to pay the up front fee of filing on paper taxes. They go above and beyond.
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June 2023 by Shawna U
I am really disappointed with the service at this location. Not only were our taxes filed incorrectly for 2021, causing an overpayment of over $24k to the IRS, but we had to notify THEM of the mistake multiple times before it was fixed. When we received the incorrect amount back from the IRS we were told to wait until the IRS sends a letter of explanation. The IRS had also messed up twice on our return causing me to make MULTIPLE 2 hour long calls to get it fixed again. I spent over 14 hours total on the phone with the IRS to attempt to fix this. I work M-F 8-5 in a banking institution, this was extremely difficult to have to deal with. My husband reached out multiple times tonthis office to get help and was told they would call the IRS directly to resolve and would let us know whats going on. I was finally able to receive an additional check, after ANOTHERcall to the IRS, but we are still short over $3k and cannot get any help from our tax preparer.mMy husband has left several messages. I have also called HR to file a complaint also, but it seems callbacks from them as a whole are an issue. I have yet to get this resolved.*update. I called the number provided, the lady that answered was zero help. She sounded like she was just wanting to get me off the phone. She said she'd leave a message for someone to call me back. I have heard nothing back from anyone. Not surprising.
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April 2023 by Anastasia Steele
While the staff was nice, I will not be returning next year. The price to file your taxes through them is outrageous. I paid over $400 to have mine filed. It's my own fault for not shopping around but I had heard nice things about you guys.
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March 2023 by Christopher Razo
J & H did my taxes really fast and thoroughly making sure that I got what I had coming and answered my questions and gave me good advise when I wasn’t sure I was totally satisfied with my tax return
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March 2023 by Hannah
If you can get Dennis to do your taxes. He was very helpful and kind.
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March 2023 by Rachel Smply
They really helped my mom with the process, which meant I did not have to help or translate as much! I would definitely recommend my family to Jackson Hewitt!
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February 2023 by Tchristopher nebtali
I recommend Jackson Hewitt they are fast tax preparers with smile and welcoming vibes Linda was my file preparer and she got me out there within minutes also a very kind person.
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February 2023 by Rich Matzen
Jackson Hewitt was fast friendly service with now waiting and easy to talk to I felt very comfortable with the service I received
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December 2022 by Gwen Flores
I've been going to the office on Francis for years.They are always friendly. They have tax preparers who talk you through the changes every year and make sure you understand and get a accurate tax return.
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October 2022 by Mary Helbling
We had an excellent experience with this office. Linda was so helpful and explained everything to us. I highly recommended using Jackson Hewitt for anyone. We will be back next year. Thank you
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May 2022 by Eleina Foiles
They were sweet and understanding first time doin my taxes and they really helped with what I needed, great place with loving people
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March 2022 by Lee Caruso
Person who helped me was great... way too expensive for what I got though. Won't return.. back to filing on line!!
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February 2022 by Jennifer Brumfield
Randy was helpful and explained what he was doing while he did it. He helped me get the most amount back.
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May 2021 by Jobias Wall
Paid 500 to get my taxes done. They scheduled me to be here an hour before they open so now I'm waiting for an hour. The secretary doesnt know what's going on with the office in anyway and scheduled people on her time which is unprofessional and they lost us as customers and will make sure nobody I know will come here
