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February 2024 by Lorelei D.
Products are decent but the customer service is awful! The hours said they close at 9 and I went in there around 8. They recently changed their hours to closing at 8 but that's not posted anywhere, still let me in and find what I needed but they were mocking me, being rude and weren't even nice! I was only in there for a couple minutes. Hire better people, one's that are actually nice.
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January 2024 by Chelsea McBain
Staff is always friendly and helpful but the store has been a disaster to shop in these past couple months
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December 2023 by Annella Bauer
Great place yo shop for craft supplies and fabric. Only 1 cashier, a little bit of a wait to pay.
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November 2023 by Emily
I will never shop here again! They have stolen money out of my account! I made an online order for pick up and they charged my card, then I went to pick my items up and they decided to charge my card a second time, resulting in me being negative in my bank account, which then my bank account turned around and charged me an overdraft fee. The manager at the store doesn’t care at all. I will ever ever shop here again nor recommend this place to anyone. First time shopping here and it was the WORST experience ever. I’ve never dealt with any other hobby store stealing money out of my bank account or ever double charging me! Not OK nor is it Ethical!
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July 2023 by Ballaurena13
Nice people but horrible selection of fabrics for anything but quilting. I couldn't find a single cotton knit (T-shirt fabric) for my summer PJ project. Nearly everything was woven quilting fabrics or fleece, and way too much polyester. I am quite bummed because I don't know where to get what I need, nor anyone else wanting clothes that actually fit and function. They seemed receptive to my complaint, so here is hoping they improve.
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July 2023 by Randy Rohrbach
My wife shops here quite frequently and the discounts make it a favorable craft store for her. My daughter recently discovered string bracelets and we’ve purchased supplies here for her as well. The customer service is always friendly and if we haven’t found in the store we can order online and it arrives quickly. My hobby is music and I’ve found affordable crates for my vinyl and cassettes here. What’s not to like? Great crafts store!
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July 2023 by Austin Massey
TLDR: this location is amazing! It's ACTUALLY a craft store (as opposed to just decoration, hand soap, and maybe a tiny bit of fabric and yarn).So I've been to 6 different Joann in Oregon and not one of them comes even close to being as good as this one. I'm seriously wondering if it's just this location, or if OR Joann is just not as good.
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July 2023 by Randy J. Rohrbach
My wife shops here quite frequently and the discounts make it a favorable craft store for her. My daughter recently discovered string bracelets and we’ve purchased supplies here for her as well. The customer service is always friendly and if we haven’t found in the store we can order online and it arrives quickly. My hobby is music and I’ve found affordable crates for my vinyl and cassettes here. What’s not to like? Great crafts store!
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June 2023 by Kyra L.
Had to pick up some card stock and spray paint. Good selection available. But writing this review bc of the GREAT customer service. We had the most WONDERFUL checkout experience! The lovely gal up front was mckenzie (sorry if I misspelled your name!) She was fantastic, super helpful and so pleasant. She was full of helpful knowledge and really made our experience super awesome! Thank you!
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May 2023 by Luna 666
Go in for one thing and come out with two bags full haha. I love this store so much. Anything crafty or artsy you need, they got. Usually have great deals as well
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April 2023 by K B
I would not recommend bringing a sewing machine here for repair. They had mine for three weeks only to tell me they cannot find parts for it, they told me I could come pick it up and there would not be a charge then when I arrived it was a $40 bill. Also lost the part that was broken so now I cannot attempt to repair it myself. Very dissatisfied with service.
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March 2023 by Jessica Kennedy
I love how clean and organized it is. Great products. Friendly staff. Sheryle was a good resource when learning about the machines they sell.
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March 2023 by Shawna Fromang
My favorite craft store when it comes to prices.they all a ys have the best coupons.
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February 2023 by Roger & Lynn Coplen
I have been a lifetime seamstress (many decades) and have purchased fabric, etc from many fabric stores in Washington, Idaho, Montana, and Utah. Joann's has been the last remaining "major" fabric store in Spokane for quite some time so that is where I go (north, on Francis). The selection is amazing, the staff is friendly and I always find what I need/want. I have one complaint, and for me, it is very important: The cleanliness of the store. The floors and under the racks, etc appear to not have had attention for a long time. The one remaining restroom (unisex) is filthy. It reminds me of a few convenience store restroom I've encountered. The fact that it now has a code to enter tells me there has been trouble. I understand that and do not have a problem with that. But customers should be assured of a clean restroom in a fabric store. The lack of cleanliness in these areas puts a sour note on an otherwise pleasant experience.
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February 2023 by Alan Unis
My wife and I came to explore sewing machine options at their Viking Sewing Gallery (a business within Joann's). The salesperson was extremely knowledgeable and pleasant. All our questions were answered and we ultimately ordered a sewing machine. This purchase was a dream of my wife's but by the end of the pitch, I started to think that I might enjoy making things on the machine myself. As an aside, once we were in the store, we browsed the rest of the store and purchased some things. I normally like to browse before I purchase anything but this was especially interesting.
