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February 2024 by Ron Bench
Linda @ Northtown in Spokane was knowledgeable, friendly and VERY helpful and accommodating. In the future, I will always go back to Linda for assistance.
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January 2024 by Adam Boughton
Alejandro was extremely helpful and patient with me! Helped me get the right ring I was looking for and was able to go above and beyond to help me out. Great customer service and highly recommend Alejandro to any one looking to buy
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January 2024 by Lisa Hendricks
Amy at Northtown location performed optimal customer service to resolve my dilemma….well done!!!
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December 2023 by James Bosworth
So got here at 10 am like there website said they were open on Thursday. Still aren’t open at 11am. Maybe Kay jewelry needs to update their website and get it together.
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December 2023 by Kacie Caldwell
I went into Kay jewelers to purchase a new necklace to replace the one that my deceased grandmother had given to me for my 13th birthday. It was a sad moment because I felt like I was losing a piece of her because I was replacing the necklace. I showed Samantha the necklace and she helped me to find something similar. After no luck and being heart broken she had brought up having my original necklace refurbished to its original state. Like the day I received it. It was extremely emotional. Samantha brought up having my grandmothers birthstone set into the necklace as the replacement stones and I just knew that my grandma would have loved that. Samantha went above and beyond on listening to what I wanted. I am so excited to have an updated refurbished necklace in remembrance of my grandmother. Every time I look at it I will forever remember the day she gave it to me and the day that I returned it to her by adding her birthstones to it. Every worker at Kay’s made me feel like family and took my considerations into account. And they all made this happen for me. I will forever smile when I look at my necklace now.
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December 2023 by jeff morgan
Ashley was wonderful and really listens to her customers to find the perfect ring. We enjoyed her perky personality and are grateful for her help
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December 2023 by Ted Rodenbaugh
My jeweler was amazing, I can't believe what happened here today!! I love this ring and place. Ashley the assistant manager was the best person ever!!!!
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October 2023 by Myrna Montenegro
Assistant Manager Ashley is highly professional and has a warm personality that made me feel "right at home". She is highly knowledgeable about the background information of the diamonds and was creative in presenting options to choose from. I had an excellent shopping experience.Thank you Ashley!
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October 2023 by Alyssa Wilson
My boyfriend bought me a promise ring from here, but it was too big so we took it back to get it resized. I was told it would be ready in 2 weeks, well it’s been 2 weeks and still nothing. I went on the website to see where it’s at, and they haven’t even started working on it yet. In no way should this take longer than 2 weeks. It now says it’ll be ready in a week but I just don’t know when i’m going to get it. Like i said this should not take this long for a simple resize.
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October 2023 by Tiffany Miller
Ashley was amazing to work with! She was able to help me find exactly what I was looking for and made the process fun and easy. I am in love with my new Diamond!! Thank you Ashley and Kay Jewelers.
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September 2023 by Kevin Ray
Alejandro was an amazing salesman and extremely helpful with my experience of buying a watch. I will definitely recommend my friends to come here to shop thanks to him.Kevin
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August 2023 by Gray Queen
What a joke of a store. My mom came to get the value of her ring so she can take the diamonds out and they wouldn’t give it to her and told her to go back to her ex husband or call him to get it. Not only that the store employees look like they crawled out of a garbage can and should not be selling jewelry for the company. Gross place
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July 2023 by Poso Stevenson
Good sales person. Knows product and she’s gorgeous. I would recommend her to anyone.
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July 2023 by krystlelynne83
Diane and Alejandro went above and beyond to make sure I got my ring and I am really happy with their service and my gorgeous ring! ?
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April 2023 by The L Family
I have to say that as long as you are making a purchase and giving them a sale. They are amazing however when you have to return the item They do not treat you with dignity or respect. Somebody should not have to feel ashamed because they can't afford an item Due to life's circumstances.I did go through a 3rd party so I contacted them and I'm still able to return the item however I did not know that when I went into the store to try and return the item.It's embarrassing having to do that but to have the store make you feel even more ashamed Is crazy to me.DO BETTER!!
