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March 2024 by Conner
I broke my glasses and needed a replacement pair quickly but my prescription was years expired - the affiliated optometrist with this LensCrafters got me an exam the same day, then the awesome folks at LensCrafters helped me pick a frame that was in stock and made the new glasses in less than 30 minutes. Highly recommend this location! A+ team and service!
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March 2024 by Anne Kaiser
I purchased a pair of progressive lenses and a pair of sunglasses at the LensCrafters in the Northtown Mall in Spokane. I worked with Allison and the experience was very rewarding. Allison was able to help me narrow down both pairs of frames, retrieve my prescription from my provider and complete the order in just about 1 hour. I appreciate Allison’s help and advice. I will continue to shop at this store. It was a great experience.
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March 2024 by Vito Mirasolo
Ashley was very knowledgeable. Store was clean and organized. Easily able to see all the frames and pricing. Overall great experience. Thank you Ashley.
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March 2024 by marie alfaro
Everyone was super kind and understanding that people are on budgets these days and didn't pressure me into anything I couldn't afford!
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March 2024 by Allison Steinmetz
The staff at Northtown LensCrafters is amazing! Lauren found the perfect pair of glasses for me, can't wait to get them! Thank you!
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January 2024 by Michael Schneider
Lauren was really great to work with. We purchased 3 pairs of prescription glasses, each pair being a different prescription. She was very attentive to all the details. We had a couple hiccups, but Lauren was quick to get the things corrected with no stress to us. I would recommend this store and Lauren highly.
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December 2023 by Hannah Wright
Alison is AMAZING & went above & beyond to make sure I was satisfied! She made it a great customer experience!! Definitely will be back!
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December 2023 by Victoria D
The store was clean and organized. Allison was very helpful, kind and knowledgeable! Looking forward to wearing my new glasses.
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December 2023 by David Wheeler
Staff was incredibly helpful and down to earth. They made me feel like family and made the process of getting an exam and picking out glasses a breeze. In fact, I bought a second pair! Highly recommend the Northtown Mall location!
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November 2023 by Rainy Knight
LensCrafters in the Northtown Mall, Spokane, WA are excellent. Responsive and deliver in a timely manner. Really impressed!
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September 2023 by Kerin Walters
I went to Lenscrafters for the first time last month. The staff were pleasant and and helpful. When I swiped my card the computer froze. She told me to try again and the same thing happened. The sales lady canceled both transactions. When I checked my balance, the money was taken out of my account. Your company says it was canceled and my card company says the money was taken out of my account. I'm out 200 dollars and still no glasses! Noone knows where my money is! Never again will I go to this store for glasses.
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August 2023 by Noria Serafini
The assistant manager, Lauren McShea, provided outstanding customer service when I purchased my frames and lenses. She made an extra effort to explore my vision insurance for optimal money saving deals for top of the line glasses packages. She made sure I got all the best options at the lowest out-of-pocket cost to me! I am so grateful ?.Also, I feel like I’m in such great care with Dr. Kalina Harrel. She carefully explains my eye exam results so I confidently understand my prognosis. I feel very comfortable that the best course of action is taken and all my questions and concerns are addressed. I leave with a deeper understanding of my eye health after every visit. I N highly recommend her service!!
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August 2023 by C Maas
The customer service is excellent! I was very pleased with every aspect of my visit. My dog had "eaten" my glasses and they were able to repair them for me so I didn't have to buy a new pair!
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August 2023 by Katie Parkins
I went into Lens Craft not knowing if my sunglasses were salvageable after going into another store that told me they couldn’t fix them. Ashley was able to put them back together with a smile on her face! I was very impressed with her skills and her polite customer service. I appreciate everything she did and will be returning to their store in the future
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August 2023 by Royal-T Jackson
I had unbelievable customer service. Allison was absolutely amazing. I came in because a screw came out of my glasses that I didn’t purchase there. She told me she would be glad to help and changed the screws and even matched the screws when they didnt have my original type. I am now a lifelong customer because of her. Thank you Allison.
