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March 2024 by Wanderer
Always great service at this location. Other locations in Spokane are way too busy and don't offer appointments for seasonal changes. Way more convenient to come downtown.
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March 2024 by Brandon Whittingham
Clay the mechanic and Loretta the lady up front were extremely helpful today. I came to get a nail out of my tire and Clay patched it wonderfully. I did not have an appointment and I was in and out of the shop within about an hour. They did very good. The highly recommended them.
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March 2024 by Nancy Tankersley
Friendly and knowledgeable. Service is quick and as advertised. Les Schwab lives up to its long history of caring about their customers.
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March 2024 by Kevin Murphy
Rick and Gunner are always communicative and do excellent work!Edit: hobbled in 2/8 2024 with a flat tire. The staff were absolutely incredible and fixed my flat for free, even though I'm sure it took more work to clean out the Fix-a-Flat goo I had to use, with no complaints from the staff. Just smiles, quick work and friendly service. These guys over the years have made me a LS customer for live. Appreciate what you do!
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February 2024 by James Rowley
I had a CV Axel repaired which went great, until I took my car on the freeway. The splash shield was left unsecured and was dragging, eventually folding completely over. upon returning I was told (by John -JT) a missing section with obvious signs of grinding on the road was like that when I brought it in and the best they could do was to look around and attempt to secure what was left. I expressed my displeasure and left with the screws which promptly came loose on the freeway a second time. I returned and had the manager (Carol) tell me the the missing sections happened more likely from the snow and ice and she secured it (temporarily) with a zip tie. Earning trust includes accountability when things don’t go well- I will not be back.
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February 2024 by Dave P
Clay fixed two tires and got me back on the road in like 30 mins. No appointment and came in end of day.Absolutely stellar service. Probably the easiest and friendliest experience I've ever had any mechanic... And I've been to more than I'd like to admit.My go to from now on. Thanks Clay!!
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February 2024 by Elijah Katsel
Friendly staff, reasonable prices but it took them over an hour to swap a battery
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January 2024 by Amy T
Nice, professional, hard working people here! Service with a smile in spite of me coming in at 5:30… Five stars!
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December 2023 by Sandstone Paving Co. Kettle Falls, Washington (J.T. Rutledge)
I'm not satisfied with Firestone customer service. They are too busy to act like they want our business. So I spoke with the manager and she seemed pleasant. I'm looking forward to moving forward with our services and see if they are worth keeping. So far good introduction. Update ****8-15-23**** Took our big van in for almost 2200.00 for brakes, struts, rotors the works. A couple days after picking it up I noticed the wiper blades hitting each other and was not aware that they were removed to install the struts. They are different sizes and were put back on reversed and tightened so tight the other mechanic could barely get them off. The other GOOD mechanic also noticed the one of the bolts used to install the struts was so long it was interfering with the normal operation of the wipers and was hitting the bolt. I took it back to Les Schwab and the woman helping me asked me for my number and I gave her my work cell number. We waited all day from 9am and about 430 I thought what"s taking so long so after calling her back she said I left a message with Michael at 930am. We had 3 techs look at it and didn't see any problems. I was livid. "Why didn't you call the number I gave you?" Uhhhhhh, well I didn't have that one. Michael hasn't worked here for 3 years. I went back to Devine's on 3rd and he showed me again where it was hitting. I drive BACK to Schwab and they were all standing looking at me with that look like uh oh. I showed them the problem and the said OH we didn't see that. OK Will fix that. But now we lost the van for another day and have to pay another company for patient transport. SO HARD TO FIND GOOD, RELIABLE PEOPLE NOW DAYS!!! I will not be using them again for anything. I DO NOT RECOMMEND THIS PLACE FOR ANYTHING YOU WANT DONE RIGHT. At least anything besides changing tires. Go East a couple blocks to Devine's Automotive. They are the ones who found all the issues the other place missed.
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December 2023 by Nathan E
They do a good job for the most part. For me its that the employees don't care if you come back or not. Its to bad i liked getting tires there. There customer service was what always sold me. Now i get better customer service at Wal-Mart.
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December 2023 by Doug Royer
My low tire pressure light came on. They filled it free, and with a great attitude.
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November 2023 by Sylvia H
My sister took her car to have her rear brakes fixed when she drove off later she started hearing some noise. She returned a car to have a check. They told her they didn't know where it was coming from, but that it wasn't the brakes. She decided to take it to a mechanic. They found that the rear breaks were not done properly so they fixed. The problem. The amount she paid to the mechanic was returned in the form of a reduction to her account. didn't make sense to me since we paid cash. The only thing she got out of it was that her exspense was credited as a payment made to the account. No reason why that cash should have had been deducted. she didn't plan on making that big of a payment. So why should it have been credited from account. In return, they offered a free oil change. I felt more should have been done to compensate for the time. Of having to resolve their failure to properly. Install the brakes and also to properly identify the problem After she returned to have it checked again. She literally had to take the car to someone else. To fix a problem that they created that they had no idea how to fix after it was brought back.. doesn't seem right that she will spent several hundreds of dollars for someone to do professional job, only to have to go find someone to correct their mistake. Because of the lack of experience, why does she have to pay so much for an inexperienced person to work on the car?. She should have been compensated for her time and having to do their job to fix their mistake.
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November 2023 by Dirty Biker
They have always done a good job with tires. Yes I will continue using them. But, as for anything beyond that, I would consider someone else to do the work. Long story short. They are not very good when it comes to being diligent in checking issues they caused. If three techs can't see the issue and I point it out immediately something is really wrong or they never even really looked at it.
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November 2023 by Larry Massey
I love these people! They're experts, know everything there is to know about tires. Amazingly kind, quick and professional. Even the waiting room is great. Phone chargers, laptop hookups, coffee and snacks. I would never even think about going anywhere else. They also knew all the trucks with my car, which is not a common maje and model.
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October 2023 by John Woodman
Carol and her crew were all exceptional! I’ve been coming to Les Schwab in the Portland area for 30 years, but my experience here in Spokane was absolutely the best. Congratulations Carol on running such a great store.
