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March 2024 by Danger Dan 999
Customer service with garbage dude was impatient and disrespectful. Do us all a favor and move your business out of Spokane!!!
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March 2024 by Christian
Store has a below average selection on hats. If you’re a fan of baseball or basketball you’ll find the top name hats. Nothing for hockey in store when the last 3 years they keep saying hockey merchandise is on the way. Minimal football hats, I’ve seen towns half the size of Spokane with 10x’s the amount of merchandise. Very rude employees who don’t seem to care about anyone who shops in the store or helping them. They continuously point you to “ordering online” rather than actually supplying their store with merchandise. Not sure why it’s even open with the lack of merchandise.
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December 2023 by Roger McLellan
My family was in there two time this month both times same guy, guarding his garbage lost his sales, his rudeness, is too expensive. Stay away, this store will stress you out and you'll just be the next one trying to give 0 stars, after he offends you.
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August 2023 by Taco Morocco
Never go to this store. It’s a broom closet and they have this extremely bizarre policy where if you touch any hat behind the counter, the grumpy clerk acts like he’s protecting the Declaration of Independence and snaps at you for grabbing a hat. Also, the selection is not even that great. You’re better off spending your hard earned money at a store that actually wants you to shop there.
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August 2023 by Bob Stelton
Who runs this place? My wife and son just got snapped at for grabbing a hat…at a hat store by the clerk?? Make sure to double check with the clerk if you’re allowed to go in. You might catch him in grumpy mood where he acts like he’s protecting some diamonds. The owner of this store needs to check their policy again. This is bizarre and super off putting
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August 2023 by Japanese Sushi Chef
Wow the other reviews were spot on. The front desk guy was a jerk. Calm down dude you’re selling hats. Last time I checked 99% of hat stores don’t yell at you for coming in the store and shopping
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August 2023 by Selena Nicacio
The man that works there is rude won’t let you touch the hat’s constantly bothering you asking if you need a size you can’t just pick up a hat! Sorry but you workin retail so obviously people are going to touch the product !
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August 2023 by Kevin Foley
Very small selection and the clerk gets super uptight about grabbing hats to try on. There’s other stores in the mall to try on hats, I’d recommend you go there instead
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August 2023 by Sean Foley
Weird vibes in this store. Poor selection, and the rude clerk yells at people if they reach for a hat around the counter. Fix your game Lids, you’re driving people away.
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July 2023 by Kenneth Kaurasi
Very happy with the Customer Service here.My daughter and I walked in and were immediately welcomed. The gentleman was sitting by the checkout desk and simply told us to let him know if we needed help.I asked if he had any all black SeaHawks 7 3/4 9fifty hats and he said no. However, he got up right away and showed me all the Seahawks 7 3/4 options he had on 2 different areas on the shop. Additionally, he showed me which hats were on discount.I appreciate his help and will definitely be back to purchase more!
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June 2023 by James Watfield
Not a pleasant shopping experience. The attendant (owner?) was very annoyed by customers being in the store, asking everyone if you need a size let me know...it's a corporate hat store, I can see them an try them right? I guess not because he made it clear he wanted to get them off the wall for you. PRO TIP just order them online and try them on, then return what you don't want so you don't have to deal with this guy.
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April 2023 by Mark
Just had some embroidery done on a cap I had and it turned out awesome!!! That dude knows his stuff for sure. Will be back for more
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March 2023 by Kasey Bates
Horrible customer service. The guy working was rude and not willing to help in the slightest. I will be taking my business elsewhere.
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February 2023 by Stephanie Tracy
We went in the guy working didn't even greet us. Or even look up from his computer. Didn't say one word to us tell we started looking for a size then he stood up and said I can help you with that. What size you need he said.... So at that point he got the size for my husband. And as he was "helping" us he called someone on his phone. So we handed him the hat back and walked out. I will not spend money somewhere that acts like it's inconvenients to help someone little alone to just welcome/ make them feel welcome them into your stores.
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January 2023 by Karl Lonn
I would recommend avoiding this hat shop. Not sure if the guy that is always there is the owner or not but he has been rude every time I've tried shopping there.
