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January 2024 by Michael Deakins
Initially spoke with Nick. Very helpful on the phone. Was looking for a king foundation that I could get today. Nick said he had two open box but new units I could pick up now. Was at the store within the hour but was helped by Tom when Nick had stepped out. Tom was super-friendly and helped me load the set in my truck and I got an excellent price due to the open box status on essentially new stuff to top it off. Thank you!
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January 2024 by Monte Burchett
Deal with Nikolai he's the guy very trustworthy nailed every questions. He sold us exactly what we needed for my back spend the extra money very worth it. He does not pressure you let you look try first then help with what you need deal with him!!
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January 2024 by Julie Koczur
Michael was well-informed and very personable! He helped us with choosing the very best value for our money. Great service and great value! I will be returning to Mattress Firm to meet any future mattress needs and will recommend them to family and friends! Thanks, Michael, for making our purchase easy and enjoyable!
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January 2024 by bradley sargent
Michael was awesome. Because of a fault of my own I had to make a return and he was supportive and great to work with. I would recommend Michael 1000 times over.
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December 2023 by Roberto Castillo
Gabriel was very nice and knowledgeable, he didn't seem pushy or rush us into making a decision. We already knew what we wanted to get and he provided some great insight. When I get a mattress again I will be going back to him.
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December 2023 by Noelle Teller
Ivanhoe was very informative and helpful with no pressure. He accommodated with all stearns and foster website deals giving us the best buyer experience. I would definitely recommend Mattress firm for your purchase.
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December 2023 by Tina H
Staff were excellent. Very knowledgeable about their products, provided various options & no pressure sale! One of the best shopping experiences we've ever had. Fast & efficient! Highly recommend.
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September 2023 by Kory Bjornstad
My wife and I came into the Newport Hwy store and were warmly greeted by Gabriel Anderson. He took us around the floor, showed us every mattress, let us lay on them, and went into great detail of all the features and science behind each of them. I felt absolutely no pressure to buy a single thing and he treated me as if I was about to spend all my money. I grilled him for over 30 minutes, but he didn’t change is friendly demeanor at all. I highly recommend Gabriel to anyone in the market for a mattress that also wants a friendly, no pressure experience!
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September 2023 by Raymon Collett
Excellent customer service. Michelle was a wealth of knowledge from start to end. She helped troubleshoot when we had issues and got the job done. Would work with her again and recommend to friends and others.
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September 2023 by Damian Noriega
Went in and got a great deal on a mattress for my son. Gabriel was a great help and got us the best deal available. I would definitely recommend this place. Ask for Gabriel,he will take care of you!
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August 2023 by Eric Bessett
Josh Jacobs is a true professional. He was courteous, kind and extremely helpful. When the first mattress we chose didn’t work out (comfort issue, nothing wrong with the mattress itself) he gladly walked us through the process again and spent the time to make sure we were happy. Additionally, we brought our teenage son in for a new mattress and Josh worked with him as well. Our son thought Josh was great and really enjoyed the experience. High praise from a moody teenage boy! Josh - Thank you for all of your help. You should train all retail and sales professionals how to treat their customers! We couldn’t be happier with our experience.
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August 2023 by Quinn Bastian
Great experience working with Nicolai to select and buy a mattress! From the minute we walked into the store, he was courteous, professional, and genuinely helpful. There was no slick sales presence, no upsell gimmicks, no pressure. He worked hard to help us figure out what would best fit our needs and our budget. He discussed alternatives transparently and provided lots of helpful information about different mattress manufacturers and products. I left the store confident that we bought exactly what we were looking for and got a great deal as well. This was not the sales experience I was expecting; Nicolai’s excellent service honestly blew me away. I would send a friend or family member to him in a heartbeat.
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July 2023 by Lihua Wang
Great team work! Since the good service and excellent price at Newport Spokane mattress firm store, I had come back to the store again today to plan other set of mattress/frame/box/headboard. Now, I have more to tell about this store, Michelle was helping me with my compaction needs,I feel enjoyed all time in here , the price is good the service is great and purchase all what I need with happiness, it is a great team working here.
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July 2023 by Frank Smith
Nikolai was great!We needed a low cost extra firm bed for our lake cabin that is only going to be used a couple months out of the year.The beauty rest, silver, extra firm, fit all of our needs, but Nicolas took the time to explain all of the differences between it, and the higher priced options.Nicholai was very professional, knowledgeable, but most importantly, just a great guy!
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July 2023 by Linda Ritts
Josh was very happy to answer all our questions. Due to our disabilities he made us comfortable and explained how the bed will help us. We went in with after weeks of research and knew what we wanted and he didn’t try to talk us out of it. He even went as far as making sure it would be delivered the next day. Josh was wonderful to work with.
