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February 2025 by Dawn Babb
I was contracted with these guys by Brookwide and Micheal the driver was great, very thorough and a quick turn around although I was not in a hurry. I would recommend them, they have great communication and the equipment used is top notch! Do recommend 👌 👍
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June 2024 by Greg Bybee
I don't review often but felt I had to here with their lowish rating on google and yelp. Honestly, I was a little worried when Montway Transport scheduled this carrier but WOW was I ever impressed. Great communication by Alex, and the driver (whom I cannot recall his name). My Porsche 911 showed up spotless ( a little dust from the road which is normal). Please consider using these guys to ship your car. 100% professional.
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March 2024 by Alban Jusufi
NAO Auto transported my vehicle through SGT Auto Transport brokerage. Upon delivery, I noticed multiple scratches all over the surface of my vehicle. After discovering that my vehicle had been damaged during transportation, I promptly reported the damages to this carrier so that they could verify them. I then contacted their carrier’s insurance agent in order to file a damage claim and so that they could verify the damages as well. After the claim was processed, NAO Auto disputed the claim and refused responsibility of the damages. Even after comparing irrefutable before pictures of the car's pristine condition, which had also not been driven and was garage kept prior to them handling it. Their insurance adjuster also verified the damages and did a comparison of the before and after photos of the vehicle. Many weeks by and NAO continued to be avoidant and ignore the insurance claim. Above all, they refused to take any responsibility and own up to the matter. After several attempts to reach a satisfactory solution with NAO Auto, I reached out to the Better Business Bureau for further assistance on the matter. Which resulted in this business not responding to the Better Business Bureau as well. After several more weeks, NAO continued to ignore phone calls, and gave no explanation of how the damages occurred to my vehicle, and ultimately refused to pay for the costly damages. NAO Auto is an very unprofessional company and they do not handle these types of situations accordingly. I strongly urge anyone to stay far away from this company as they run a shady operation and have no shame in mishandling other people's property.
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November 2023 by BAH Logistics
Great company!
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November 2023 by US CAR-GO FREIGHT LOGISTICS
Awesome company. Professional staff. We would like to recommended Nao Auto.
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January 2023 by Roy Kim
NAO auto transported my vehicle through Montway Auto Transport broker. While I am aware of frequent delays of this business, they showed up a week after the first intended date, and they refused to pick up calls when I called them to ask about the schedule. Instead, I received text messages from the dispatcher who apparently seemed too busy or irritated to provide any answer. The dispatcher replied saying that they would call back or let me know about any details, only followed by absolute silence.After the car was picked up, it took them two weeks to deliver the car. There was a snowstorm that caused this delay, which makes sense, but again no one was there to inform me. I got in touch with a driver a few times, who provided me with wrong delivery dates. Then finally when they delivered, they gave me a half hour notice. It was a different driver, from which I presume that the driver stopped by their depot in Washington or someplace else. There should have been enough time for them to notify me sooner. I had to stop what I was doing and rush back home to receive it.Overall, horrifying experience with NAO auto, and I would strongly advise those who are assigned this company when shipping cars directly or through a broker agency, to think again.
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December 2022 by Google user
NAO auto transported my vehicle through Montway Auto Transport broker. While I am aware of frequent delays of this business, they showed up a week after the first intended date, and they refused to pick up calls when I called them to ask about the schedule. Instead, I received text messages from the dispatcher who apparently seemed too busy or irritated to provide any answer. The dispatcher replied saying that they would call back or let me know about any details, only followed by absolute silence. After the car was picked up, it took them two weeks to deliver the car. There was a snowstorm that caused this delay, which makes sense, but again no one was there to inform me. I got in touch with a driver a few times, who provided me with wrong delivery dates. Then finally when they delivered, they gave me a half hour notice. It was a different driver, from which I presume that the driver stopped by their depot in Washington or someplace else. There should have been enough time for them to notify me sooner. I had to stop what I was doing and rush back home to receive it. Overall, horrifying experience with NAO auto, and I would strongly advise those who are assigned this company when shipping cars directly or through a broker agency, to think again.
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September 2021 by Craig Slavens
Nao auto transported my BMW M3 from Oregon to Wisconsin. The cost was extremely competitive and they did Exactly what they said they would do and the car arrived one day early. I paid for an open transport and the car showed up in the nicest enclosed transport I have ever seen. Absolutely Fantastic experience....thank you guys!
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May 2021 by Patrick Fowler
Tremendous experience working the NAO Auto. Saved significant money over competitors for covered transport between Portland, OR and Columbus, Ohio. Professional and always available for an update. Delivery occurred a day ahead of the estimate.
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March 2018 by Karen Henderson
Ian handled the car with care and concern from inspection and receipt to delivery nearly 2000 miles away. I recommend contacting Ian directly via text or cell to coordinate pickup and delivery as he was very responsive. The company brokering the transportation was difficult to coordinate with; Ian was not.
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March 2018 by Bhagirath Bhargav
Nice work, delivered my car on time. Good communication by my driver Ian. #Truck 99
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January 2018 by Sandy Bradley
The original broker was difficult to deal with, but once NAO Auto was assigned as our carrier the process seemed to go much smoother. They took very good care of my new Prius Prime, which was traveling from Eugene Oregon to South Dakota. They timed the delivery to miss a blizzard and it arrived in very good condition. It arrived two days before the estimated deliver by date. And the driver, Thomas, was very helpful, pleasant and good at communicating with me towards the end. He delivered it within 10 minutes of his last time estimation. Job well done!
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December 2017 by Vincent Serafini
I went through ship a car direct to have my beloved 1997 240sx and 2001 Honda s2000 shipped from Oak harbor wa to Tallahassee Fl. Mike was the driver of the truck and I couldn't be happier. They were transported in a covered trailer and were carefully loaded and unloaded. I definitely recommend this auto shipping company.
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May 2016 by Bryana George
I've been working with Alex for many years. He is very good at what he does and has great communication skills. I've never had any issues reaching their office as I do calling other carriers. They are an awesome company who pays very close attention to detail. Thank you for always being there when I need you guys. Call Alex if u need your car shipped from the Pacific nw to the Midwest, he's your guy!
