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September 2023 by Jarebearinator (Jarebear)
Car came back covered in pink marker and leaking excessively a weird oil water mixture when I got it back, havent gotten a chance to make sure they didnt do anything else. They refused to work on my car because they couldn't get it to move. That's a lie. I moved it without issue, they also waited until last minute friday to tell me this so i was u able to get the car until monday This place has turned into a ripoff, use to be worth something. Id say watch YouTube, it'll probably get you somewhere. They will vandalize your vehicle and send you on your way when it's not convenient for them? I don't know. The car worked fine. It just needed a bumper and they refused it. If you ask me this was very unprofessional and quite uncalled for. I should also mention this was my mom's car they had. They literally vandalized my mom's car. SMH.Service: Auto body & trim replacement
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September 2023 by Janelle Marie Pierre
I had an absolutely horrendous experience with Nelson's. They were deceitful, unprofessional, and incredibly disrespectful. Not only did they lie to me about their services, but the manager also had the audacity to call me uneducated. They wasted my time with their incompetence, ordering wrong parts and painting parts that were supposedly already painted. Which lead to even more delays. It seemed like they had no regard for my vehicle or my time.To make matters worse, they claimed to of moved the car back to the dealership (they told my husband to get the sunroof recalibrated, a reason which they lied about. Then told the insurance to fit the bumper back on, again a lie. And the dealer said it wasn't even scheduled to come in.) without even letting me know, causing unnecessary confusion and stress. Their attempt to get my car repossessed is beyond unethical, my car had been sitting on their tow lot with a fine adding up that I was not told about or aware of until I called and checked on my car, had I not done that the vehicle would have been repo’d, and their constant efforts to squeeze money out of the insurance company, as well as constantly avoiding calls from the bank shows their complete lack of integrity.I cannot stress enough how disappointing and frustrating this entire experience was. I wouldn't wish dealing with Nelson's on my worst enemy. They have shown a complete disregard for their customers and displayed a level of unprofessionalism that is shocking, I hope the owner of the business knows about what's going on here and the money being wasted. Avoid this place at all costs, and save yourself from the headache and heartache that I had to endure. Only star is for the Nelson’s towing! They were the only thing to have arrived in time of need!
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August 2023 by Eternally Grateful
At my last oil change, I asked an employee of a highly respected South Hill automotive shop who I should call if I need towing services. His response was that they exclusively utilize Nelson's because they are reliable and do a good job.I have not yet utilized this company's services, but I just called and the gentleman who answered the phone was most pleasant and informative. As of today, 8/10/2023, towing fees are $95 for the hook up, $35 for a dolly (required if your vehicle has AWD or 4WD) and $6/per mile of towing. Everyone's price structure has increased from months of run-away inflation.In reading the reviews, I noticed a trend and feel compelled to set the record straight. When someone has parked where they shouldn't have, regardless of the duration of time, and the vehicle is towed and impounded, the associated fees are set by the state, not the towing company. I see several reviews complaining about towing and storage fees that clearly fall into this category.
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July 2023 by Sara S.
This is regarding towing services. Do not trust that they'll show up or even answer your call. They also don't have a voicemail set up. Goes straight to voicemail. I've had this tow scheduled for days!
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July 2023 by Alice Oliveira
Nelson's towed my husbands Van. After signing away ownership (they wanted more money than the van was worth), Nelson's failed to remove the license plates from the Van before selling it off. Whoever owns the van now failed to register it. Now we got a $145 Ticket for passing a Red light because of their negligence. The manager refused to help or acknowledge the mistake when called about the situation.
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June 2023 by Winston Pemberton
Mike was awesome. They can tow a Tesla!!!I hit a massive pothole on mill road and it took out 2 tires. Nelson was there in 30 minutes. This was on a Sunday and every other place said they could get it on Monday or Tuesday.I will always have my car towed by there people.
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June 2023 by Kellie Henson
I just picked up my car today. They told me everything was fixed. It was not. I've had multiple warning lights on the car since it was his twice by two female drivers. There's was a bad sound coming from the rear of the car well nothing has. Changed. The car is not fixed. They only fixed the cosmetic issues. Thanks Nelson's for not fixing the car.
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June 2023 by Marc B
Repaired an issue from prior repair. Quick and efficient. Would have given 5 stars but the dark haired lady that helped us was rude and very unprofessional. Being friendly goes along way.
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June 2023 by Emily B.
I was in a car accident in February and out of the 20 car repair places I called to fix my car, Nelson's was able to get me in the quickest... in April. I can't speak for the value to price aspect since the insurance paid for everything, but I will say the work they did was great. You would never tell that my car was hit because they buffed out the scratches and replaced everything perfectly. In fact, they called to talk about the fact that the teeny line of pin-striping that is on my car would be slightly brighter on the door they fixed. When I got my car back they seemingly detailed the front seats and floors and even though my car is 18 years old, it felt new! All the staff I spoke with were also friendly. And it took about a week to get my car back.
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April 2023 by Rhonda Dalien
My car had been in for some services at a different place. When I got home from being out of town I tried to start my car but the battery was dead form someone leaving the dome light on. I called DJ due to I had spoken to him earlier in the week. He had a pick up in my area so he stopped and helped me. 10/10 review for DJ! Thank you from the bottom of my heart DJ for helping me out of a bind! Will recommend you to anyone in the future! ? exceptional customer service!Service: Battery
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April 2023 by Drew Nielsen
I scheduled an appointment for a body repair estimate for 4-21-23 @ 1 pm using their website's on-line scheduling. I printed out the confirmed appointment and also received a text stating the appointment was confirmed. When I showed up for the appointment, the woman at the front desk said I didn't have an appointment. I showed her the confirmation printout. She said that she "doesn't know what is going on" with their website scheduler, and that people have to call to make an appointment. She said she needed to go to lunch at 1 pm but could schedule an appointment for me in 7 days. Needless to say, I declined. If they are this unprofessional with scheduling, I can only image how disorganized they are with their repair services. Avoid them.Service: Body & Trim
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February 2023 by Joe Yi
I will say that Joann was very helpful in coordinating with my insurance to get my vehicle repaired as quickly as possible, which I appreciate. Unfortunately upon receiving my vehicle, someone in the shop damaged and ripped up my leather steering wheel. They refused to take responsibility for the damages and denied any wrong doing, and told me to talk to my insurance company as they are not going to do anything about it. This is very unprofessional and they should be ashamed for the way they do business. I do not recommend anyone taking their vehicle to this shop to get any repairs done because if they damage your vehicle you will be on your own!Services: Painting
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February 2023 by Candace Martin
My car was hit back in November by an uninsured driver and my insurance company set me up with Nelson's. They were so great to work with! I appreciated that my car was back much sooner than estimated, fixed perfectly, and they even did a light detailing on it. Everyone I talked to was so kind and helpful. Although I sincerely hope to not be in a similar situation anytime soon, I would definitely use them again if I needed to. Highly recommend. Thanks so much, everyone at Nelson's.
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February 2023 by Alizabeth Raschko
Richard with Nelson’s Towing was so helpful today. After having a terrible experience at a different tow company my insurance set me up with these guys. They were quick, drove very cautiously, and got me where I needed to go with my vehicle. Richard was quiet but explained when asked and kept a cheerful demeanor the whole time. Thank youService: Tires
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February 2023 by Khamp Tanphantourath
If you're giving Nelson's a bad review, it's either you got towed or you have a really old car.They got my car in a few days after I got into an accident. They had it in for 3 weeks and they did a fantastic job on my body work! They also throw in a detail for your convenience. I also asked them to change out my wheel and they did that too! Definitely the place to go to get your car fixed. Very professional and friendly, and they'll work with whatever you need!
