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November 2025 by Michael “The Great One” Grover
Extremely fast, best staff, great prices and they took the extra mile to vacuum out all the glass. Definitely will go back for any future auto glass needs!!!
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September 2025 by Xavier Jacobo
Went a month or two ago to help my grandad get his windshield repaired. My grandad only speaks Spanish so I had to translate for him but the staff were very patient and kind. They not only did a great job on the windshield but also showed genuine care for customers and were friendly.
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September 2025 by larry vaughan
Stopped by with no appointment for a rock chip repair. Teri was very friendly and they were able to take me right of way..great job, thank you
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August 2025 by MoreCowBell -
Best shop in the Spokane region for peace of mind. They're highly trained, certified, and their front office manager, Teri, is second to none. We're an electrical contracor with 14 vehicles and we've been working with Novus Spokane Valley exclusively for 15+ years. There's no drama and clear communication. Several times now Teri has gone way above and beyond to keep our vehicles on the road thru efficient scheduling and with replacement glass done right. Highly recommed!
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August 2025 by LB Hansen
I initially made an appointment with Terry from the Spokane Valley location after talking with Terry on the phone and talking with her in person at the business I cancelled my appointment. Terry was rude to me on the phone and rude to me in person. I cant believe she works in customer service. I will be calling around to find another business to deal with. I should of looked up their reviews before I made an appointment. There were a few negatives that described the employee Terry as rude and difficult to deal with.
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April 2025 by Suzanne Barnes
Stellar service and a great value! They even added a jeep sticker since it was a wrangler windshield! T
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January 2025 by Jay Stiles
Highly recommend, great service.
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July 2024 by Darlene Ramirez Arnold
Fantastic job fixing rock chips. While this might sound like something easy, I've been to many places who didn't do the job, or didn't do it well. This location is so attentive to detail that I can barely tell there was even a chip. When one of my chips spread more during the fix, therefore taking longer than expected, they communicated with me clearly making sure I knew the reason why there was a delay. I'll never go anywhere else! They customer service is top notch!
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May 2024 by nathan weiler
Just had the windshield replaced on my f150 got it back today. My first impression is that they did a good clean job. Even put my car wash and oil change stickers back on as well as tucked my wires for my dash cam back where they were before I dropped it off. I had pulled the wires down when i dropped it off so it would be out of their way so I was surprised to see they tucked the wires away cleanly and probably better then I had it when I did it. Good stuff
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May 2024 by Kate Littlejohn
Went to go pick up my husband's car the other day the man at the front the owner was very snappy with me for no reason. Luckily they have a customer service representative michaiah who was super sweet and communicated effectively
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April 2024 by Dillan Gemmell -SV-
Novus was able to work with my insurance, Country Financial, and get me a replacement windshield with calibration same day! Great customer service and fast work.
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January 2024 by Katie Kent
Great service! Got me in the next day to change my windshield. Was done within a couple hours of dropping it off. Worked well with my insurance company!
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January 2024 by Stephanie Kuhn
Quick appointment scheduled. Friendly employees. Everyone went above and beyond to make sure we were satisfied. Will definitely recommend and use again if needed.
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January 2024 by K L
Had to have cracked windshield replaced. Went into location scheduled appointment. Young gal at front desk very friendly very effective. Came in on day of appointment and dropped off car a little early; vehicle was ready before they said it would be. Will come back here next time I need my windshield replaced. They handled the insurance claim. I just paid my deductible straight to this Shop.
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October 2023 by jan fagan
Developed crack in RV windshield in Alaska and taped up to hopefully hold until returned to US. Worked with insurance, who were not helpful in finding place to repair. Had used Novus years ago when similarly had crack in windshield. Called them and Terri handled everything (including dealing with insurance company). Arrived at appointment, glass was there and Matt did exceptional job of replacement of windshield. Even fixed a few minor chips and seal. Professional service all around—definitely recommend the business.
