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October 2023 by jan fagan
Developed crack in RV windshield in Alaska and taped up to hopefully hold until returned to US. Worked with insurance, who were not helpful in finding place to repair. Had used Novus years ago when similarly had crack in windshield. Called them and Terri handled everything (including dealing with insurance company). Arrived at appointment, glass was there and Matt did exceptional job of replacement of windshield. Even fixed a few minor chips and seal. Professional service all around—definitely recommend the business.
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October 2023 by Penny Whipple
Our Ford F150 suffered a serious break going through Coeur d'Alene when a semi threw a rock at us. Novas got us in the next day and it was done by noon. Very impressed with how they accommodated us as we were 1500 miles from home when this happened. Service representative was great! Very cordial and made getting this unpleasant situation behind us an easy process. Thank you !
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September 2023 by Big MomMe
Fast and friendly with great prices and managed to squeeze us in
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August 2023 by servant
I have turned to Matt and Novus Glass for all of my auto glass needs for years. I have always received excellent service and their workmanship has been top-notch as well. Thank you for continuing to do great work.
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August 2023 by Kristine Wanamaker
It was late afternoon when I had a rock chip my windshield. The CDA location was booked up but they offered to get me in right then at the Spokane location. The front desk ladies couldn’t have been nicer and the work was very professionally done. I wouldn’t have had the time to get it repaired for another week if Novu hadn’t been so accommodating, and I definitely would have been paying for a new windshield. Thank you so so much!Service: Auto windshield repair
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August 2023 by Aimee Wilkerson
Our car was broken into and they were able to get us in that day. Fixed our window quick and cleaned our windshield. Great service and great people.Service: Auto side window replacement
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July 2023 by Carolyn Schafer
AMAZING service from kind, friendly, professional people. My car window was broken by a thief, and Novus fit us in and had it replaced the next day!Services: Installation
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May 2023 by Jenica Daniels
I am very impressed! Called on a Thursday and had Technician Brad out the next day replacing my windshield. They were here when they said they would be here and gave me a courtesy call before they showed up. Brad was very nice, professional and got the job done quick. Thank you guys very much!Service: Auto windshield replacement
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May 2023 by Bill Rabe
Great service!!! Got there at 445pm with a small rock chip that just happened. They were to close at 5pm, but they stay to get me in & done. Awesome customer service by Trerry & crew.
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November 2022 by Chaila Sturgeon
We have used them for several years now, always good service usually quicker than other companies!
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September 2022 by Mary Chesney
We were just beginning a cross country road trip when I discovered that our windshield not only had a crack but the crack was increasing in length. I was very concerned about our safety given the temperatures would be in the high 90s until we reached our destination. It was a miracle that we were able to get in and have the windshield replaced. I can't thank this business enough for their kindness in helping us out on short notice and the day before a three day holiday weekend. We were able to safely continue our trip and as I write this review, are a day away from our destination, safe, sound, and with no concerns about the windshield.Service: Auto windshield replacement
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August 2022 by Donna Walker
I love this place! I had a car windshield replaced there a few years ago. They did an excellent job so when my windshield was broken in the Hailmageddon yesterday I emailed them last night. I received a call from Novus even before their business opened today. They verified they had my needed windshield and told me to bring my car in today and they would work me in. Perfect! I have a new immaculately installed new windshield in less than a day and I’m not stuck carless! Thanks for the exceptional service!!!Service: Auto windshield replacement
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July 2022 by Jeremy Parker
Matt has been in business for many years on the spokane area. He does all my auto glass work.
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June 2022 by Star D
Novus Glass has an "amazing warranty" according to the receptionist.I stopped in for a quote for a front windshield for a friend and they are considerably higher than their çompetitors ($255 more than Jacob's Auto Glass.)
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June 2022 by Deb Prindle
The were fantastic. Stopped by to have a treatment put on and windshield whippers changed. They were able to get me right in and done within 1/2 hour.