-
January 2024 by Donna
Kat with Penske Rental in Whitehall, MT, was COMPLETELY AMAZING!! Penske in Whitehall closed at 1700, but she gave me her personal cell phone number to call when we arrived from ID, and was there at 2008 herself so that we could pick up the Penske van that was to have been reserved for us by a Penske employee in Spokane, WA. She gave me driving instructions to the next town, gave me wildlife precautions (not only deer but moose as well!), and helped turn a bad situation into a tolerable one by being so sweet and accommodating. Now SHE is the epitome of an employee going above and beyond in her duties and she should be commended for doing just that! I cannot say enough good things about this amazing employee of Penske. Thanks again, Kat in Whitehall, MT!
-
December 2023 by Noor Sahib
My truck was shaking as soon as I got here they start working on it. They replace both of the steer tires in one hour. I’m very satisfied with their service and my truck feels Awesome now.
-
June 2023 by Beth Prichard
Within minutes, Penske had the right vehicle, for the job that needed to be completed.One way or round trip, the price was about $100 less the the other competitor!Thank you Penske,Your the best✌️
-
January 2023 by Marie Turner
It took us 2 vital hours to pick up the truck. When we finally got the keys the truck was sandwiched between other vehicles so we had to wait for people to move their trucks. When we finally got the truck home to start packing up our entire house there was an alarm that would go off every 10 minutes. Penske did send someone out which was helpful however when he was there he noticed that 2 of our tires were beyond bald. He said that we would likely have a blowout and if we were lucky enough not to there would be no way we would make it in the snow and ice we were heading to. Penske did send someone to change the tires however had I not called on the alarm who knows what situation we could have found ourselves in. They should fully inspect the truck for safety each and every time they rent it.
-
November 2022 by Dallas Nutsch
I picked up a oneway 12' truck in Seatac that had a bad transmission. This penske location gave me a replacement truck with no hassle even though it was their last 12' available. Thanks to this location my trip had minimal delay and I didn't get stranded in the middle of Montana.
-
March 2022 by Jarvis Collins
I want to give a shout out to Colton and Megan on awesome customer service. Thank you guys for turning a minor breakdown into a awesome time. I wish all Penske location was as great as you guys. Wonderful job to the whole Penske team at this location
-
March 2022 by Glenn Wilkinson
I'd like to tell you how much help Brennen Honeycutt was at this location, I had a big problem and he had the right answer was willing to do what it took to help me out, this guy's good thanks Brandon
-
March 2022 by Jason Kann
So slow….. plan to sit around and wait for nothing to happen.
-
October 2021 by joanne fleming
I don't know what's wrong with people that work in customer facing roles that lack basic listening skills or worse, intentionally disregard the customer and do bad things. I am renting a van from Penske and declined the insurance. I don't need it, I have great insurance that covers everything. That's pretty much what I told J. Vela, the young man who helped me this afternoon, when I picked up my rental. My mom was standing right there and heard every word. So, instead of the $118 I was originally supposed to be charged, I was charged $223.So, Penske, how are you going to make this right? I already called the corporate number and requested a refund but, it's going to take several days to get back into my account. I am in the middle of moving and money is tight. This was either an egregious error or an intentional charge made by your employee. Either way, it's really bad and I'm really upset.
-
October 2021 by Marc Miesch
The lady that hooked me up with the tractor truck was nice and helpful. All in all a pretty decent experience aside from standing outside due to the assinine nature of this infernal power grab that is the Covid 19 virus. But hey what else can we do besides submit to our new masters, haha ha. What will we be willing to submit to for them next? I wonder...
-
August 2021 by Terry Schoonmaker
We reserved a tractor a week ago for yesterday morning and yesterday morning came and it was not ready. And they said it would be a couple hours. Still no tractor. Now it's a day later and still no tractor. They said a couple hours. Just like yesterday.
-
August 2021 by King of Kings
Ryan the tech that helped me. Was quick, courteous and pleasant. He got me new air lines and coolant and got me back on the road! Thanks ?
-
June 2021 by Wilfredo Espinal-Rubio
It feels good, that rent a truck Doesn't take forever.That place Fast Professional, Friendly Service.
-
May 2021 by Michael Boyer
Before I returned the truck I filled it with diesel. All the way untell the pump shut off and a little more. It clearly says do not over fill on the tank.My company was charged for not having enough gas in the tank when returned. Because "gas was not to the top" This caused me some issues at work.Boo to you.Shady operation.Scam.Avoid at all costs.
-
May 2021 by Darlene Werle
The staff at the Spokane Penske was simply amazing. Professional and efficient, yet friendly. The whole rental process took a quarter of the time of other rental companies. The truck itself was a dream ride and we had no issues over a 3000 mile cross country move. We are Penske customers from here on out. Thanks for the great experience!
