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January 2024 by Tessa Woodworth
I usually dread getting anything diagnosed/fixed on my car because there’s always surprises with cost & things usually aren’t done thoroughly. I don’t know anything about vehicles, so I have to trust what anyone says. That being said, I had a big repair I needed done to my car & I called around to quite a few places until I landed on Ray & Roy’s. They were extremely kind when I called & explained what I thought I needed done to my vehicle. They gave me the best price, got me an appointment, let me know exactly what they were going to look for to repair & potential extra costs, had the parts ready & actually remembered me when I came in (they are booked out a little ways—a good sign!) Shuttled me home & back to the shop. They called when the vehicle was done & I didn’t have to call 3 or 4 times like I have at other places. And the best part was my quote was spot on down to the penny. My car runs great. I would highly highly recommend! I’ll definitely be going back for anything I need done in the future.
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January 2024 by Jeff Kipp
They did a great job solving the mystery of why my truck was running rough. It was a very uncommon, difficult and time consuming issue to diagnose but they found the issue and only charge me the two hours they quoted. I highly recommend Ray and Roy's. I will be returning for all my future automotive repair needs. Great job guys.
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January 2024 by Termaine Turntine
I always rely on the highly skilled professionals at Ray and Roy's to service my vehicles. They have successfully worked on my Fiat, Dodge, and my wife's Subaru. Shawn and Charlie, in particular, provide exceptional assistance. Without a doubt, their expertise is unmatched, and I have complete confidence in their exceptional abilities.
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January 2024 by Bill Remillard
Took my Toyota Highlander in twice to R&R’s for suspension noise. Left the vehicle with them for three weeks the first time. Picked up the SUV and after paying ~$500 (of which $165 was to diagnose the problem) the noise was less than 10% improved. Took the vehicle back and after another $1500 charge I am still hearing noise. The folks there were nice and professional. My complaint is that I paid as agreed but R&R fell short on their end of the bargain. Will take the SUV now to the dealer. I’d appreciate a refund of the labor to diagnose the problem since this wasn’t done correctly.
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January 2024 by Rob Smith
They squeezed my truck in to find a leak in one of my airbags. Took a couple hours to find them (there was more than one), they fixed them quickly, and I was on my way. Excellent mechanics and great customer service!
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November 2023 by Sister Maria Consuela Berube
I can always depend on Ray and Roy’s Auto Repairs for a thorough and honest job! Many Thanks!
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October 2023 by William Blaine
They are the best ever, my dad went to them. So I did to with them working on my "Babyblue". It is a 2007 Crown Victoria with 156K miles, I have owned since 2008. They do it ALL, and the difficult electrical stuff?.Services: Tires
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October 2023 by Brystol Myers
A rare treat! Great communication fair pricing and no surprises... Clarity and honesty are a plus when it comes to repairs and these guys are top notch. I can't give a higher rating or I would.
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September 2023 by Michael C
The customer service was excellent, from working to find a way to get our vehicle in before the next opening shown on the schedule, to notifying me of the issues found in a timely manner, to even showing me the broken parts when I arrived to pick up my car to help understand better what the problem had been. They diagnosed and fixed the problem in the same day, even though they had quite a few cars to work on. I could not have been more pleased with my experience with them and will surely be using this shop again in the future.Service: A/C installation & repair
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September 2023 by Ryan S.
First off... wow. Great people and great service. Charlie was very helpful and very personable. I don't trust just anyone with my vehicle... dealerships have made me skeptical... but not with these guys! They're the place to go if you have any vehicle related issues. Thank you so much for your time and efforts! I will 100% be back!
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September 2023 by Cole Kramm
Great service. Super professional and knowledgeable. Very Fast and punctual. Would Highly recommend them for any of your general maintenance and repairs. I’m unsure in they’re a specialty shop or not( like Diesel only shop) but didn’t matter in my case, needed AC work done. But I really don’t believe they would have trouble with anything that you could throw at them.
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August 2023 by Kelly Troester
I needed a battery for my car Shawn answered the phone and let me know he had a battery and to come on down. He checked and made sure that is what I needed to have my car working. He also checked my oil. Such great service... I now will be taking my car to have it serviced on a regular basis. He was very kind. Helped me right away and explained what was going on. Thanks for the great service. I recommend them for sure!Service: Battery
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August 2023 by JC Hayes
Recently purchased a used car for our daughter and wanted a place that would take care of some known issues but also give the car a good inspection for any other issues. Went to Ray & Roy’s Repair based off a recommendation and was very satisfied and happy with their work. The took care of some urgent repairs and provided a nice recommendation for some exhaust line work needing done (Discount Muffler - who also did a great job). Vehicle will be going back for a wheel alignment but will be waiting until just after getting some new tires on the vehicle.Services: Air & cabin filter replacement
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August 2023 by David T.
I didn't end up using them, or anyone, but their professionalism made me decide to post this.I had a smaller door issue I wanted to take care of on a more than 20 year old car. It's my second vehicle. As long as I was bringing it in, I thought about getting a tune-up. It's in good shape, but I figured I'd check. The place is clean and professional. The guy at the counter was very clear, provided a quote and printed it out for me. However, all the folks quoted a lot of money for a basic tune-up on the sub compact. I assume that's just a normal price these days, so this isn't a negative on these folks. I decided I wouldn't get the tune-up just yet, as it runs fine.I found the experience with them excellent and the reason I didn't use them had nothing to do with them. I suggest anyone in the area check them out.
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July 2023 by Stacey Morales
Very professionally kind and helpful. They were able to assist me with their extremely busy schedule. I was visiting and they squeezed me in so that I could return on my 5 hour drive home. I would recommend them to everyone, even if you have to wait to get your vehicle back.
