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November 2023 by S. Fitzgerald
We absolutely LOVE Responders Emergency Services Credit Union (RESCU). They have been there for all my our financial needs. They offer the BEST rates and have the best customer service we've ever experienced in a Credit Union. Also, Joel ROCKs! :)
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August 2023 by Brittany Clark
I have had nothing but GREAT experiences with RESCU for my vehicle loan needs. My husband and I have used them for 3 different loans now. Joel is our go-to loan officer. He is always very friendly, professional, and efficient. I feel confident in my vehicle buying experience knowing I have Joel to help me out with the banking side of it. One time he even hand delivered our check to the dealership because we were not going to make it to the bank before closing and the weekend. There weren't words for how appreciative and thankful we were for his customer service and accommodating our needs. RESCU has always had the lowest rates for vehicle loans when we have shopped around as well. You can't beat them! I've never been to the bank itself but for loans, they are always our go-to!
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July 2023 by Traci LaVerdure
My bank account information was stolen through a different app. I call into rescu and report the fraud (over $600). I was treated as a criminal. And now I can't use my replacement card until they can prove its not me. I have NEVER been treated so poorly in my life. I would strongly recommend you find a different bank, at least one that will take care of you and your money.
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July 2023 by Eric Dines
Hands down, the best bank I have ever dealt with. Joel goes above and beyond making each person feel like they are family. I will NEVER bank with anyone else for any reason.
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May 2023 by syndisings
This is the worst Credit Union in the United States. They care nothing about their customers especially senior citizens; only about their best interest. If you mistakenly overdraw they will triple fee you and close your account without even notifying you. You will show up to do a transaction and they will tell you that they have closed your account with a smile on their face.
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February 2023 by Max Mohr
I’ve used RESCU for several loans over the years and have always had a fantastic experience. You cannot beat their rates anywhere. Joel has been my go-to loan officer and is very responsive, accommodating, and professional. I would highly recommend Joel and the rest of the crew for banking needs as a first responder.
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January 2023 by Andrew Palmer
WOW! What an amazing credit union that helps first responders. Very much one on one, make you feel like family rather than just another number/customer! Jon and Joel went far and above their normal duties to make sure I received the help I needed in such a timely manner! I cannot say enough about these two! THANK YOU, to the team at RESCU! Keep doing what you are doing to put first responders FIRST!
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December 2022 by Mario Becho
Joel was very professional and knowledgeable. He answered every question and made the purchase of my car very easy. 5 stars!
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October 2022 by Alana Q
Awesome credit union with great loan rates and stellar customer service. I’ve been a member for years and I’ve always received great, friendly customer service with every transaction I’ve ever had. Joel remembered me a year after I got my loan with them and helped me with another one. He made the process super easy, fast, and I got a great rate.
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October 2022 by Monty Ferguson
RESCU is, hands down, the best bank I've ever dealt with. The customer service is phenomenal. I've never had to wait on hold or talk to a robot. I'm always connected to a real person. On top of that, their rates on loans are unmatched. I searched high and low for the best rate when I was in the market for an RV. The best rate I could find was almost double what RESCU offered me and with worse terms. The loan application process was seamless and they were happy to work with me every step of the way. Even if you have been with your bank or credit union for years, I promise you'll be more than impressed by the switch to RESCU. I highly recommend! A+++ establishment.
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July 2022 by Sara Sinclair
This credit union is filled with the kindest and most helpful people.TRUTHFULLY they are the best credit union I have ever been with
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March 2022 by Angela Smith
Very bad customer service
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September 2021 by AJ Slinkard
Horrible bank. Joyce, the branch manager or whoever she is is rude and spiteful and totality disrespectful. Worst experience I’ve ever had with a bank. Made me close my account because of two NSF fees and Joyce is claiming 5. I asked her where in the agreement it states 5 nsf fees to close my account and she could not find it but referenced me to a section about termination. I highly recommend d staying away from this bank. They have no communication with you except by mail which could be days before you receive the correspondence. If you are a first responder living paycheck to paycheck STAY AWAY FROM THIS CREDIT UNION. I repeat STAY AWAY FROM THIS CREDIT UNION.
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January 2021 by Sapphire Tiger
I love this bank, their customer service is amazing. The only fall back is that they are always behind the technology age. App pay is not supported.
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July 2019 by Tasha Hale
We just opened an account and ended up getting our RV loan with RESCU because of the amazing customer service and how easy everything was every step of the way. Thanks to Shylah, we couldn’t be happier with our new credit union!