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October 2024 by Queen Anna
The staff here are very friendly and they treat the animals here very well. They take the dogs out a few times a day. I'm really impressed to see their hard work to make this place as good as they can
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October 2024 by Rachel
Excellent shelter in the spokane area...
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October 2024 by Anna Gaffke
My previous review from last year seems to have disappeared, but I feel it's important for people to know what they are getting into with Spokanimal, so here it goes again.
We adopted a 6 year old cat, named Theo, from Spokanimal via PetSmart in Nov 2023. He is the absolute sweetest boy and we almost missed out on him because he had gotten adopted by someone else earlier in the week but was brought back because the guy was allergic to him. The lady working there was very motivated to send him home with us even though her phone had gotten stolen earlier that day and she had no way to take a credit card payment. She went so far as to take whatever cash we had on hand at the time, even if it didn't amount to his adoption cost (although we did come up with the right amount) and even gave us a bunch of random items from the adoption room such as dishes, scratch pads, extra food, etc. We walked out of there feeling like we somehow got scammed because it didn't feel right, but we got the cat, so where's the scam? We found it 30 days later.
Within 20 minutes of bringing him home, I realized his ear was bothering him and he likely had an ear infection. Because he had just been returned to Spokanimal, the lady had told us there was no paperwork on him and that they would send us his medical history later via email, but I know shelter animals usually come with some health problems, so whatever. We obviously didn't want to take him to Spokanimal's clinic since they had missed this infection in the first place, so we found a vet and got him on meds, which didn't work. We put him on different meds, still no help. By this point, three weeks in, he was scratching his ears constantly, shaking his head, and flinging hot, green goo mixed with blood all over our house. The vet referred us to Dermatology for Animals in Liberty Lake. They cleaned out his ear with a swab and immediately saw a mass in his ear. 32 days after adopting this cat, we spent $3,000 unexpected dollars on a surgery for him, not including the vet bills from the appointments beforehand and afterward.
My issue with Spokanimal is that they didn't tell us any of this. I ended up reaching out to the guy who had originally adopted him for the first few days before returning him, and he said he never got paperwork about his medical history either and they didn't mention any health issues. According to him, he had been at the shelter for 4 months, which is long enough for them to have noticed the infection. If they had been paying any attention to him or giving him any kind of care, this is something they should have and would have noticed. And if they couldn't afford to do the procedure on him, they should have at least let us know that he had this pending issue. Thank god we could afford to have a sudden expense like this because who knows what his fate would have been if someone in a different position would have adopted him.
Compare this to the Humane Society who wouldn't let us go home with a cat because he had thrown up a couple times over the last several days. They put him on a medical hold for 4 days so they could monitor him, give him meds, and even gave him an xray so that if they sent him home with someone, those people would know exactly what they were getting into.
Pet ownership is going to be full of unexpected expenses, but it fully felt like they knew of his issues and withheld the information from us so that we would take him off their hands. He is still battling ear problems a year later, but we love him so much we don't care. I just want other people to know that Spokanimal is not going to be upfront with you, so do your due diligence. Or better yet, adopt from the Humane Society.
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October 2024 by Paula Keller
They were fantastic. We adopted our purebred pitbull from them and she’s an amazing dog. Not a single thing wrong with her. She did get sick with kennel cough within hrs of bringing her home but we got her to the vet right away and she was healthy enough to recover quickly. I would adopt from them again.
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September 2024 by Fannanel Elohym
On June 27, 2023, I adopted Wendy, a German Shepherd puppy dog from Spok Animal. She had PARVO, she had WORMS, she was severely under weight, and after over $1,000.00 in medical treatment, she died on July 3, 2023, even though her medical paper work from Spok Amimal showed that she did NOT have worms and was otherwise healthy. The veterinarian told us that we could NOT bury her in our yard because her viral load was so LARGE that contamination of our soil would be our outcome, so Wendy was cremated. On July 3, 2023, Dori Peck, Executive Director of Spok Animal called me to to inform me that one of Wendy's siblings was adopted and that Dori Peck had received reports from the Man that his puppy dog had serious health problems and so she asked me how Wendy was and I told her that she DIED this morning. During this very same phone call, Dori Peck told me that she would be sending me a check in the mail to cover the adoption $300.00 adoption fee and half if not all of the medical bills. I have NOT received any check, I have not received any response, other than on September 28, 2023, from Dori Peck stating, "Hello, We will be in touch with you about a reimbursement check soon." I am leaving this TRUTHFUL review today, September 27, 2024, because Dori Peck CLEARLY has no intention of making this right, thus other's will more than likely be having the same issue at some point when adopting animals from Spok Animal. RIP Wendy!
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September 2024 by Matthew Hautala
They gave me precise information on how to keep a newborn kitten alive for 48hrs until I could get the animal, a real medical technician on The following Monday when they opened the clinic again.
Also, gave me names and facilities that I could use if I felt like I was unable to provide the proper care needed, or animal needs more emergency help that may be out of my comfort zone.
Explained to me the "reality" of the situation, and the most likely sinerio to be expected.
Many thanks to the employee on shift that answered all my questions and concerns about something I wasn't 100%completely knowledgeable about, to ultimately, ease the tense moment I was experiencing and help me out by putting my doubts and fears aside, in order for me to help save a life, as little as it was, to have a chance of making it through the 2 days wait.
Ty. MJH
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September 2024 by Erin Brooks
I've gotten Henry lucky Lou Winnie and Bobby D all from spokanimal is there a wonderful and I will continue to rescue animals from there and donate money
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September 2024 by Mags Mowreader
Overall, my experience with Spokanimal as a whole was nice, but be prepared to have a sick animal and have to spend $500+ at the vet on exams and medications. We adopted Rumble, a boston terrier mix, a few weeks ago and he had kennel cough pretty bad by the time we took him home, and they didn’t warn us about that (only that he had a tummy bug that he was finished with medications for). The vet didn’t have any openings for a few days and the kennel cough turned into pretty bad pneumonia. The staff here is wonderful, but just be prepared, most of the dogs seemed under the weather. But, Rumble (now renamed to Beau) is doing exponentially better with meds, and has been a fantastic addition to our family. Like i said i don’t want to blame the staff because they have so many things going on, i just want people to be prepared.
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August 2024 by Daniel Jackson
Clean animal friendly
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August 2024 by noah mclaren
Helpful and understanding staff across the board.
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August 2024 by Isy Cole
I came to spokanimal to adopt a new best friend. originally I was very nervous because this was a big exciting decision. The staff at spokanimal were helpful with what i needed, but i do have to say i am very disappointed with the conditions the dogs are in. A majority of the dogs were covered in urine. There was a whole litter of puppies and their enclosure was full of their own waste, and there was a lot. Ive been around a lot of puppies and they do potty a lot but they should NOT sit in it. An old staff member told me the staff is not allowed to walk the dogs and that the dogs sit there alone after hours. Please if you are able to, take a trip to spokanimal and adopt a dog or a cat. They honestly dont have great lives and all of them are very sad but they dont have to be if they can find the right homes. I adopted George, a cute collie, he just so happens to be the sweetest and best behaved boy ever. Its an understatement to say im in love with him. And i can tell he loves me and is glad to be out of there. No shade to spokanimal but for real they could be doing better for the dogs.
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August 2024 by Dustin King
After my cat of ten years died in January, I started volunteering at Spokanimal to be close to cats. I wanted to foster cats until I felt ready to adopt and I finally just took the leap and now I'm fostering these 3 kitties! SpokAnimal has affordable resources to get pets vaccinated and have their medical needs met, really lovely people who work there, and they do so much for the pets looking for homes. There are a lot of volunteer opportunities too. It's an amazing organization.
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July 2024 by Matthew Marleau
The staff has been wonderful to work with. Thank you all for your hard work!
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July 2024 by Jenna Paul
Scam. They rescheduled my appointment over email for a dsy that didn't work for me been calling everyday for 2 weeks trying to get it switched no one answers and I've left many voicemail. They never even gave me a tome to come in just a day. They took my money and ghosted me. Hope maybe the review gets their attention
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July 2024 by Charles Roberts
Terrible customer service. I emailed about a dog adoption. I asked if the dog is still available and where she is located. It took over a day for a response and it just gave the regular address. When I arrived the rude lady at the front desk didn’t even acknowledge us. We waited 5 minutes until she finally said hello. I told her I had emailed about a specific dog and all she said was all dogs are through that door. We walked around the kennels and didn’t see her so when back to the desk. We waited over 15 minutes more while she was talking to a customer. She also played on her phone, answered text messages, and just sat there doing nothing. Two more people came in and she didn’t acknowledge them either. Finally she asks rudely what I wanted. I pulled their website up on my phone and asked to check the status of the dog. She looked it up, took 10 seconds, and told me the dog was adopted this morning. Why could they not tell me that in the email? I asked why they didn’t update their website. She rudely told me they did, “it’s realtime”. As I’m literally on the website, I just had opened to get the dog number for her look up. The dog is even still on there now. Seems a scam to bait and switch people that come in. Please hire new people.
