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January 2024 by Wendy Thomas
I was sold an Apple Watch that was not compatible with my son’s watch - now T-Mobile doesn’t want to take responsibility for their unethical actions! Still waiting for the manager to call me- good to know that customer service is priority!UPDATE: 1-24-24 Still no returned call from Anna, Store Manager. I was even on her calendar to call me on 1/16/24 at noon. I requested the district manager to call me, no call or email. If we were told that this Apple Watch was not compatible with our child’s phone, we wouldn’t have bought it. Instead, we were told it was compatible and it’s not. T-mobile doesn’t care that their workers lie to sell items but hold customers to their 14 day return policy!
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January 2024 by Timothy Lively
Micah was super helpful
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January 2024 by Kory Lukenbill
you go in here ask for ben The customer service I received was outstanding knowledgeable, friendly, and efficient. The coverage is fantastic, providing a reliable connection wherever I go. The pricing is competitive, and T-Mobile's commitment to innovation is evident. I highly recommend T-Mobile to anyone looking for a top-notch mobile service provider!
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January 2024 by Henry Bajczyk
Colton is the best!
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January 2024 by Bruce Lockert
Amazing customer service. Anthony was understanding and very helpful. When situation was escalated, Ana was professional and helped resolve my account.
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December 2023 by Annie K.
We switched over to T-Mobile from Att. I was "counseled" and given an idea of the cost and then decided to make the change. First I spoke with a guy in there with some crazy hair! I came back in the next day and decided to go for it. I was informed the first guy I talked to was promoted so another really young guy helped me probably early 20s. I wish I could remember his name. This guy was SO UNPROFESSIONAL!!! It takes a LOT to piss me off but I sat in there for 4 1/2 hours, so irritated. He was More interested in talking with his coworkers who also seemed annoyed by him. He lied and had me grab accessories claiming they were included. Only to find out I AM paying for them on my first bill. (I would have never agreed to that) He told me my bill would be MUCH lower and guaranteed it. But failed to mention with all insurance etc included-- Somehow this idiot signed me up for everything on earth and my bill is MORE than I was paying at AT&T. Now I have a huge bill, and way shittier service. Who ever that guy was, I would enjoy him learning a lesson. I'm still angry a month later. Go to the Northtown store instead!! Much better customer service. And they're not connected. Stay away from the Francis store at all costs!!!!
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November 2023 by Callie Coomes
I'd give a perfect score if they had more choices in stock because the friendliness and availability of the staff are awesome! Everyone I have met has been a 10/10. But one guy really stands out. If you stop by, tell Elliott I sent you. That guy is fantastic! ??
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November 2023 by Callie C
I'd give a perfect score if they had more choices in stock because the friendliness and availability of the staff are awesome! Everyone I have met has been a 10/10. But one guy really stands out. If you stop by, tell Elliott I sent you. That guy is fantastic! ??
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October 2023 by Judy Prime
This is the only corporate t mobile in all of Spokane and the level of service provided here did not disappoint!
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October 2023 by Gary E.
T-Mobile told me I had excellent service in my area. Within one day I had no service. I contacted T-Mobile they researched, and said they made a mistake. I live in a area with poor service. I was told to send the unit back. I did. Then they billed me for a restocking fee. For their error. I'm going to dump all T-Mobile communications, they admitted they can make millions just on restock fees.
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October 2023 by K
My one year old phone stopped working. It was a brick. There wasn't any reason for it .......it just died.My husband drove me to T-Mobile and Colton came right over and within mins had my phone working! He was amazing. Very helpful and very kind.I was afraid we would have to be there for ever and I am not a fan of cell phones anyway but Colton knew just what to do and we were on our way. If you have a phone issue, I highly recommend Colton at the.Thank you!!!!
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September 2023 by Mary Naber
Great service. Elliott was so patient with this "old lady" and got me going with an awesome new modem and put a new SIM in my iPhone SE. I get so much better reception in my lath and plaster home now. Verizon kept cutting out and i couldn't even use my phone or iPad in my basement. Their tech people (i contacted on my phone) were great help too to get me started.
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May 2023 by Michael Waweru
Adam helped us find a deal by moving my wife's account into my name. I was eligible for discounts that allowed us to upgrade to brand new phones, get smart watches, AND save money!
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April 2023 by Harry Green
Brayden the manager was phenomenal and created an amazing experience for me and made my wife incredibly happy. Colten help in assisting with the new devices and Adam was also knowledgeable.
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April 2023 by Adam Morrison
Adam got me a great deal and he has a pretty cool name 10/10
