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May 2023 by Michael Waweru
Adam helped us find a deal by moving my wife's account into my name. I was eligible for discounts that allowed us to upgrade to brand new phones, get smart watches, AND save money!
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April 2023 by Harry Green
Brayden the manager was phenomenal and created an amazing experience for me and made my wife incredibly happy. Colten help in assisting with the new devices and Adam was also knowledgeable.
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April 2023 by Adam Morrison
Adam got me a great deal and he has a pretty cool name 10/10
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March 2023 by John Gill
What an outstanding experience! Justin was amazing! Professional, personable and patient. He sat with us as though we were the only folks in the store (and it was busy). He brought out examples of equipment, phones, pricing plans, etc and took us through each of their benefits for us as a couple. Justin is the shining example of the best corporate employee available.
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March 2023 by Kathleen Quinn
Adam was fantastic! Never met a more dedicated person in helping set us up with the best deals for our new account. We very much appreciated his expertise and assistance!
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December 2022 by Karley Romish
Justin W was an outstanding sales rep to work with! I came in with a question about my bill and he not only took care of my issue but provided many useful resources about my plan and devices. He offered new services including adding a new line for my kiddo. I appreciate the time he spent going over options with me and explaining everything to me in detail. I will be back for all future t-mobile needs! Thank you Justin!
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December 2022 by Brittany G
Justin was very thorough with going over my plan with me and was a delight to speak with overall. I also got to meet Jacob during our transaction who also helped me with a few questions I had about their promotions - what a great team! Thank you guys! I look forward to working with one of you again the next time I upgrade my families phones.
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November 2022 by Anna Lacock
My phone bill was ridiculous paying for just one person and switching reduce my bill significantly. I was greatly helped by Jacob and have since gone in multiple times and gotten assistance with navigating customer service over the phone and have gotten some great deals on other products. Every time I left satisfied and will definitely be returning.
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October 2022 by Kiara Reed
Ron was such a ray of sunshine on a very sad day! My phone had been stolen and Ron spent HOURS helping me reconnect my information to my new phone. Phenomenal kindness, compassion, and service! So grateful!!
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May 2022 by Avery Foster
The only shop in Spokane that repairs phones in North Spokane possibly the entire area and they are closed at 2pm on a Tuesday afternoon. At least when I was with Sprint there were several stores in the area that could assist with repair. I will give an update when I am able to get local repair. I was told this is a corporate store by 2 other locations. For a franchise to be better prepared than corporate is shameful!
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November 2020 by Lori Pendergraft
Don't go here without a mask because they will call the cops on you.
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September 2020 by Liz Montgomery
My service is with Sprint at this store and I just started with them last December when I got a new IPhone 11. I was supposed to have gotten a lease deal for $15/mo (promo at the time) —I am being charged $23/mo. The next time I went in with my brother in August of this year to get him added on my line, the employee helping me must’ve been too busy cause he completely messed up my entire account. I bought his IPhone 8 in full and wanted two 2g lines ($40ea)—-so this total should’ve come out to be around $103 plus tax— the last 2 months I have been paying $155-$177. He gave me an unlimited plan and I was paying for a number that wasn’t even on my account. Have no idea how you could mess up that badly. Please feel free to go here if you would like to spend an hour being thoroughly confused by an employee and get conned out of your money. ?
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September 2020 by Rachelle B
The staff here is really phenomenal. My device was having issues transferring to TMobile's network and their staff went out of their way to troubleshoot it. It would have been so easy to blame my previous provider but they didn't do that. Highly recommend this location for your TMobile needs. Also super clean!
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March 2020 by Ryan Boren
Amazing staff their. She went out of her way to help me with my Bill's and took the time and break it down to me after I have a bad call from an over sea rep. The 5mile store is awesome thanks highly recommend them!
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December 2019 by Jennifer Ryan
I came in to pay my phone bill sat in the store waiting for a sales rep to become available over 20 minutes. During my wait no one even acknowledged me being there, no welcome to T-Mobile No nothing! Poor customer service skills. I’ve been with T-Mobile over 10 years and have always liked them but I found this experience to be unwelcoming. At one point two more customers came into the store and nothing was said to them either! I won’t be coming to this location again!!!
