July 2023 by john doty
I crushed my phone and I feel they went over and above to help me out! Just awesome service at this location
July 2023 by Linda Diazpelayo
The manager Robert and associate Bobby really helped out my husband and I went a big mistake was made by Haruka at the airway heights location. These guys cared more about keeping us as customers than making a sale, unlike her.
March 2023 by Poppy Gardiner
Amazing customer service - huge thanks to Ruslan for helping me out today! I needed to set up a new US phone as I only have my UK phone which is not super useful over here. Even though the store was busy, I received all the help I needed and got everything sorted as quickly as possible. Ruslan couldn't have done more to help - thanks so much. Would definitely use this store again, and would recommend to others.
February 2023 by Michelle L.
If I could select 0 stars I would. I by far had the worst experience ever there. A salesperson by the name Ruslan was supposed to be helping me at he store on Main Street in Spokane, WA. There were no other employees there or customers at the time. All I needed was for him to explain my bill to me. He was super rude and kept asking me about Netflix on my phone. Mind you he didn't explain why he was asking this. Multiple times I answered him letting him know I didn't watch Netflix on my phone and he continued to drill me on that. I have no idea why. Then he proceeded to ask me about my account and how long I had had that particular account. This went on back and forth as I didn't know how long had NO idea they named accounts. Etc... By the end I was feeling super threatened by him. He wouldn't answer what I thought was a quick simple question instead interrogated me and just gave me the most awful stare. It was super creepy and didn't feel right. After this, he started texting me which made me fearful as now he has all my information. Definitely will NOT go back there. I told him he frightened me. I still never had my questioned answered as I had to leave out of fear. Will probably change carriers.
February 2023 by Corey H
I stopped in the other on a whim to see if they could offer me a better deal then my current provider. I worked with Breena and she was fantastic! She set me up on the best plan and hooked me up with a new phone with a really good price. 10/10 recommend. (:
February 2023 by Connie Fisher
Breena and Robert are top shelf. I went in with my two kids to sign up for a new plan and phones for all of us. They were both very knowledgeable about the plans, and they made sure we got all the promotions available. Their level of customer service was stellar. T-Mobile is lucky to have them! They are definitely my go to store.
January 2023 by Russell Richardson
So far I have been satisfied with my T-Mobile 5G cellphone and customer service has been great when I pay my bill. Sincerely Russell Richardson
January 2023 by C Blankenstein
Looking for a better solution than I currently had with my home internet. Robert and Breena were extremely helpful and offered me a great solution. Transaction was easy and fast. Hard to find this level of customer support. Kudos to Robert and Breena. Keep up the good work. It DOES make a difference.
December 2022 by Alice Aliré
This store is super swanky, pink is my favorite color! The sales woman Yoko is an excellent employee and treated me with absolute respect and helped me with what I needed. 10/10
December 2022 by Kimberly Cinder
Great prices, great products, great team, nothing to complain about whatsoever. Ask yoko for help she will give you amazing service and she is very knowledgeable about the products she sells. Excellent service all around.
December 2022 by Filiz Palic
After having very unpleasant experience at southill- Regal Tmobile. I decided to go to a different store. I add two lines and purchase two new phones At south hill tmobile .They did almost every step of transaction and Sim card activation wrong.But in downtown branch Miss YOKO has welcomed us and she help us to activativate our lines. She was very kind and answered all my questions with no judgment. She should be seeing for her efforts. She represents Tmobile perfectly. Hope to see her as manager some day.Thank you again Miss Yoko!
December 2022 by Zendaya Zamora
Sadie is so amazing! I appreciate her help. She’s extremely knowledgeable and willing to fix the problem. I highly recommend seeing her when you go in.
December 2022 by KeMoni Robinson
Sadie helped me get the perfect phone and accessories to match!! My go to store for any of my T-Mobile needs
November 2022 by Lorraine Mead
Sky helped me figure out the best screen protector and then after I ordered it - he installed it for me. Great customer service.. Thanks for your help.
November 2022 by Linda Lanker
Robert was amazing today! Huge help with my phone and I bought a new blue tooth speaker and he set that up too! Thank you Robert you’re a rock star!!