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February 2024 by Jana Lovelady
Called to dispute a change. Talked with Pamela, who said she’d give me a number than put me on hold. That’s it. No other info. I waited on the phone for 30 min listening to the same music. I hung up. I called back 3 more times. Trying to get this resolved before the bank closes.. APPARENTLY, she transferred me and I was supposed to get another phone tree answering machine to disputes. Nope, no transfer machine. No apology. I’ve been dealing with this since 3, and it closes in an hour. Never mind I work graveyard and am supposed to be sleeping right now. Total disappointment- if you see your damn light blinking, maybe you should check it.
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December 2023 by chris baker
Very easy to do business with. Answered my questions and offered advice when needed. Nice people
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October 2023 by Doug Claypool
Best bank ever! They give money access to checks from outside institutions instantly (for a small business that can make or break you). Tellers are dedicated to knowing your name... if you have problems I would suggest self evaluation.
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September 2023 by Maria Lopez
Things were great at first and was also told that I wouldn't have to deal with money being taken out of my account unless it was there. Learned that the hard way and they charged me 40 bucks to cancel something on auto pay.
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March 2023 by Laura Van Der Lind
Do NOT allow your home equity line to be transferred into a Smartlock because interest rates have been rising..it is a predatory loan payment structure that uses negative amortization tactics. You will pay much more in interest over a 10 year time period, for example. Even if you pay down the principal, the interest payment stays the same and that is predatory. I'm not referring to the interest rate that's locked in, but rather the monthly interest payment
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June 2022 by Kris Bower
Fast and friendly service.
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December 2020 by Andrea Dury
They are not s secure bank and are involved in fraud
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December 2020 by Dane Driskell
Excellent service my first time at this location, just like the bank I go to every day
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March 2020 by Jennifer Resen
I love my bank! We've been coming to this branch since before it was at this location. The people are what really makes it great. They genuinely care about you and love to catch up with you after the weekend or keep up to date with your major life events. There's something special about the environment they foster at Umpqua and this branch in particular. I continue to go to this location for all of my personal and business banking needs even after I moved out to the valley. I Cannot recommend these folks enough!
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October 2019 by Vanessa V
Kacey is great about staying on top of my account and helping me with stuff!
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August 2019 by Jase Resen
I love my bank! We've been coming to this branch since before it was at this location. The people are what really makes it great. They genuinely care about you and love to catch up with you after the weekend or keep up to date with your major life events. There's something special about the environment they foster at Umpqua and this branch in particular. I continue to go to this location for all of my personal and business banking needs even after I moved out to the valley. I Cannot recommend these folks enough!
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August 2019 by Carla Singleton
I've been going to this bank both my business and my personal banking for years! I make a point of going to this branch every time even if there is another one closer! We couldn't be happier with our bank!
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May 2019 by J Thompson
Tried to call to ask a question, machine answered and hung up on me almost immediately
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November 2018 by chadwick averett
If this branch doesn't want to do business at 455 p.m. instead of 500 p.m. like the hours they have posted. Then they need to change the hours to reflect, or close at 430 p.m. We drive 2 hours to Umpqua because we like the local service and when we moved to north idaho we continued to use Umpqua, but if closing your tills and locking safe during business hours is normal operations then we will gladly take our money elsewhere.
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July 2018 by Kelly Behne
Staff has been very helpful and friendly every visit. Above and beyond what I've found elsewhere.
