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February 2024 by S
After leaving my previous employer in a different city, I was given a several thousand dollar back-pay check months later after a contract dispute was resolved. It wasn't like it was a hand-written personal check that could be easily forged. This was a printed and signed check on legitimate employer stock paper. I went to deposit it into my checking account at this location.I was immediately treated with a high degree of suspicion that for some reason this was fake. Their demeanor, their body language, everything about the interaction. Multiple employees started repeatedly questioning me about who this check was from and why I was receiving it. They'd look down at the check and then back at me repeatedly like they were personally judging my appearance as credibility. Is that really your job to do?If you have verification processes that you need to do before the money hits my account, absolutely do that. If there's a holding period for large checks, no problem do that. But don't treat me to my face like i'm some sort of criminal trying to scam you. Take the check, use your established processes you already have in place to verify the check after I leave, and at least try and act like professionals.
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February 2024 by Butch Houck
Very helpful tellers at this branch. Been going to this branch for many years. Satisfied with it.
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July 2023 by Matt Dirstine
Can't believe the rude teller, he told me they didn't need my business anyways when I told him a $7 fee to cash a US Bank check ($100) was excessive. Said his name was Mike, name tag had a different name...don't just avoid this branch, avoid this bank altogether!
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June 2023 by Pnw Jinx
Lady with the tattoos on her chest with the glasses and opal ring I get we have bad days but if you’re going to have an attitude and take it out on the CUSTOMERS then maybe she should find a diff line of work. I’m glad we closed our account there nothing but problems there.
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May 2023 by Kaleb Auckland
Me and my girlfriend opened an account and just been having problems with these guys they forget to do things and they’ve had my account on hold for no reason just because the employees forgot to take it off how awesome.
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January 2023 by Patricia Flores
Shout out to Jessica the best bank teller ever ? ? ?? at the Trent location in Spokane Washington
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January 2023 by Rob Alderson
Convenient closest branch to my house.
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April 2022 by Honor B.
BEWARE!! US BANK SUCKS!! My accounts were compromised. I went into close/open new accounts and Cory @ Millwood bank totally screwed my account up!! I spent 45 min with him and another hour plus with phone banking & at another bank trying to straighten it out!! The bank @ Sullivan & Sprague is no better!! CLOSED MY ACCOUNT!! NEVER AGAIN!!
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February 2022 by morky mork
Helpful, friendly people working here!!! Yahooooo!!!
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October 2021 by Mike yo
This is a nice branch with helpful associates. Aurelie was VERY nice and thorough! Thank you!!!
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July 2021 by Tina Westra
The address is wrong on Google maps. It's still within the Safeway grocery store and has been for a number of years. 8901 E Trent.
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July 2021 by John smith
Still sitting on hold for over a hour, someone please rob this bank of everything
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June 2021 by v t
I want to publicly thank employee Aurelie Camu for her professionalism and great attitude. She really cares about the customers and is extremely helpful . Thanks
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December 2020 by Richard Glenn
The teller charged me $10.00 to cash a check....the next day another teller charged me $7.00 to cash a check.
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February 2020 by Richard Selstrom
The teller charged me $10.00 to cash a check....the next day another teller charged me $7.00 to cash a check.