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September 2025 by Samantha R
Update: I still have no resolution for my package. I will be calling crime check and filing a police report regarding the theft that has taken place at this post office.
THESE PEOPLE STEAL!
I dropped off a rather large package weighing 18 lbs and was 22 inches long off at this post office July 15 to be shipped to GA with an estimated delivery date of July 21. It has been 23 days and the package never arrived. Except what did arrive was the ripped off shipping label with a stamp said found in Spokane. Now this large package is suddenly gone and no one can find it. I have filed a claim and appealed it and they keep canceling it, I was referred to the Des Moines Washington main office and they won’t help either. When I went into this office the employee WERE INCREDIBLY RUDE and wouldn’t help either. Neither of the people working there would look at the picture on my phone of the ripped off shipping label, probably bc they already knew what it was bc they’re the ones who ripped it off! The girl who took the package originally was there and when I brought it up to her she was acting really sketchy and pretending not to know anything about it at all. I feel like they opened it and saw there were women and baby clothes in there and stole it! $300 package gone bc of the thief’s that work here. That or they’re EXTREMELY INCOMPETENT AND SHOULD NOT HAVE A JOB!
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September 2025 by Saundra “Her Majesty” Moy
Online says walk inside 2-3 although empty inside staff said due to only 1 staff on site they won't do the pictures.
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August 2025 by Brooke H
Online it says that Passport walk-ins are on Fridays from 2-3pm. When we arrived, they said passport processing at this location was canceled due to staffing shortages. They could at least update the website so people don't waste their time going to this location when in-person appearance is required.
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August 2025 by L K
Not the most courteous service ! A bit condescending male counter employee on this trip.
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June 2025 by Lora Culley
Went to apply for our passports and had to do a walk in because the earliest appointment was too far away. On their website it says walk-ins are Wednesday -Friday from 2-3. The ONLY day we could go was Friday. My husband took off work early, and I had to wake 2 sleeping babies to get there. Got there at 2:02 and was told that the ONLY person who could do this was leaving early and the main person had already closed everything out for the day. Seriously?!?!?! That's like saying that the store closes at 9 but oh hey! We closed everything out at 8. Lady wasn't pleasant or apologetic. I would have given this place NEGATIVE 5 stars!!!!!
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June 2025 by Tom H
Rude employees. Specifically Chris, speaks down to customers and is no help.
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June 2025 by Tom Tolar
Passport women was absolutely the rudest and there was absolutely no reason to be. She has no business helping the public.
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April 2025 by Baker Als
If only there was an option for less than one star.
Terrible service and the lady who works there was very rude towards certain people.
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March 2025 by Timothy Potapenko
I've seen paint dry faster than them service customers 😖😖😖
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March 2025 by Ella Yakovenko
They take foreeeeeeeeeeever to get stuff done 😣
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February 2025 by leland finley
I've had packages delivered yesterday, and you couldn't bring this one?
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January 2025 by Sarah Hoiland
Pleeeeeaaasssseeee get a 1 800 number that actually allows you to speak to a person!!! I have spent over 30 minutes on the phone just trying to talk to someone on so many occasions since my package was never returned to me, and the system just continually sends you back to the main menu and in circles, no matter what you do. It says file a claim, but I need to talk to an agent to get the information I need to file the claim. Beyond frustrating!!!
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September 2024 by Grant Whitty
In my experience most postal employees are not particularly kind or helpful. However here, Dakota was very charitable and kind. Hire more people like Dakota. He’s a good man.
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August 2024 by Mei
Not sure what specific usps facility this guy is working from but he threw my roommates package from standing position after scanning which could have been something fragile! Not professional and your employees might need to have a meeting about how they are delivering packages. He was an older guy in maybe his late 40’s. I was unloading my car from across the street when I saw him throw it on the ground.
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July 2024 by Randy Baker
Online says they accept passport walk-ins 9AM-2PM. Door has a sign that says they only accept walk-ins 2-3. Seems like they really need to sort themselves out.
