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March 2024 by Ryan Nix
Prices continue to go up and today when I was here they did nothing but change my oil, normally they check my lights, tier pressure, and the filters. Today they did none of that and it was more expensive than normal even with a coupon.
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December 2023 by Andy Sims
Sometimes you have to wait but well worth it. Not pushy like some of the other businesses. Walk you through each check being completed. You stay in your car and watch them go to work.
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December 2023 by Nautica Pacifica
First and foremost. I have a brand new engine and when it was done there was oil all over my engine cover and engine. I WAS NOT THRILLED. WENT BACK AND THEY HAD ME MOVE TO A LINE WHERE THEY ARE DOING A FULL OIL AND TRANSMITION FLUSH SO I HAD TO Wit while watching other cars just arriving go before me in the line I originally started in. The engine was overfill with too much oil and I had to drain and change my spark plugs because of this.
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December 2023 by Hal Ueland
Professional and personable. They didn't try to upsell me this time, though maybe my contact guy was too new. They were short-handed today (one hour in line) but my guy told me they had a no-show employee and they're not having a problem finding workers.
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December 2023 by Austin Miller
Aymen was the floor manager every time I’ve come in. He is a kind and welcoming gentleman who always has the brightest smile on his face. He always makes the process as easy and as seamless as possible and always focusee on what the customer would like for their vehicle. If it wasn’t for Aymen and his great customer service as well as his welcoming personality, I would likely continue to use my trusted mechanic in Airway heights. 10/10 recommend this location for quick quality service.
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October 2023 by Chris Williams
Nice people, but no get up & go. The last time I went here I was out in less than 30 minutes (with a car ahead of me). This time I’m sitting for almost that long with no movement. Tech comes out all smiles and tells me it’ll be a while longer. Uh, no, it won’t. I don’t have time to wait for people who won’t move themselves.EDIT: The owner indicates we should expect 15 minutes (give or take) per car. That's nice, except that's not what happened. I sat there for 30 minutes and didn't move.Also, I could see at least three employees moving about. I do not wish to sound unreasonable, but seriously, nobody had any energy. They moved so slowly that if one tripped, I'd bet they would fall asleep right where they landed. Which means either the facility (e.g. the owner...) won't turn on the heating for their team, or nobody had any impetus for doing their work.Oh, and the employee who finally came out & talked to me said they had trouble with a cabin air filter. Those don't take 30 minutes to do; I've done several myself, on multiple cars. Just be honest...nobody wants to work today, and my business is not valued.If that's the case, hey, we have other places to go around here.
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October 2023 by Andy Z
First visit was fast and service was helpful, second visit the line didn't move for almost an hour. Unfortunate. Cars in the other row started backing out and leaving, and I eventually got out and asked the guy behind me to back up so I can leave too.
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October 2023 by Caleb Heath
I got my oil changed here at the end of July of this year. First of all, during my visit, the line of cars was not terribly long but it took over an hour from when I arrived to when I left. Now, when I recently attempted to change my oil again myself, I found that the drain plug had been tightened so tight that I needed to try and use a screw extractor to get it out. Somehow it was still too tight after using an impact drill and my extender snapped before the drain plug budged. Unfortunately, I have to replace my entire oil pan now, thanks to Valvoline!Service: Oil change
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September 2023 by Hannah C.
Allison was so nice! Came right up to my car and asked if I’d like my lights and fluids checked. The people here are just so friendly. Couldn’t recommend enough :)Service: Oil change
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August 2023 by Chris Powell
Waited for maybe 15 minutes as there were people in front of me so no big deal. Zach came out and did the first check with the lights, then we chatted for a minute about my subaru. Pulled into the bay where Robert took my info. Both of these guys were extremely friendly and focused on making sure I got what I came in for. I had called before I went in to check the price of the oil change and the lady I spoke to was very helpful and offered me a coupon that was good for 2 weeks. Awesome. I usually go to the place that's closer to me as I live Northside, but took a chance because I was tired of the shi**y service I was getting for the price. I will Def be back here. Service was great, fast, and friendly. I also have 2 other vehicles that I will be bringing here from now on.
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August 2023 by Matthew Shafter
- 4:10pm I show up with two cars in front of bay one. One already being worked on with hood up.- 4:51 I’m still waiting- 4:52 I’m still waiting- 4:54 I’m realizing there’s nothing “Instant” about these franchises. This same exact thing happened to me in Burlington Wa.- 4:55 I vow never to come back to this place again.- 4:59 Someone walks up to tell me it will be 5 minutes and I’ll be next. He’s friendly and nice.- 5:02 IM IN. I tell them the truth and that ALL I need is an oil change, as my car was inspected this morning at a dealership and routine brake maintenance was done.- 5:07 I’m offered the ability to look up a coupon. I love that. One star added.-5:13 new oil filter on and 4.85L of oil in.-5:15 I’m out
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August 2023 by Venacia Raelynn Atoigue
I went to Valvoline to get a routine oil change on my 2011 Ford Flex. Aymen, Preston, and Luis performed the oil change. After this, less than a few minutes after leaving, my vehicle started billowing white smoke from the exhaust. I took my vehicle to a mechanic in which they said that the oil was leaking. I contacted Austin, the manager of this Valvoline location and he came to look at the vehicle. Upon inspection he stated that the oil leak was not his team’s fault and it was leaking into the Turbo and just a coincidence, although this was not an issue prior to getting an oil change. There was clearly some type of negligence involved yet no solution or reimbursement from Valvoline. I am very disappointed in the service and “solution” received. I paid almost $100 for an oil change that caused an even more expensive repair. Austin did not provide any empathy towards the situation and seemed more concerned about excusing Valvoline from the discussion. I understand Valvoline was not entirely at fault for what happened but the way it was handled was not customer centered. In the future Valvoline will not be a business worth my money, time, or confidence.
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August 2023 by Brock Gia
Went to get my serpentine belt changed. The 3 employees who looked at it seemed to have no idea as if this was their first time doing this type of job. Less than 24 hours later the belt shreds. The shop I took it to determined that it snapped due to the water pump pulley bearing being bad. Something that should have been caught when putting on a new serpentine belt (that’s if they put it on right)Either the team didn’t know the water pump wasn’t supposed to move as loosely as it was or they failed to disclose.Services: Electrical
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July 2023 by Kris F.
Really busy day but they got us all through! I needed european oil and they were on the ball with it. Love the teamwork with all of the guys, it's really impressive. Very polite and professional.
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July 2023 by Martin Villanueva
I was looking for an affordable price for a oil change. I gave valvoline a call and Tara was very helpful. She offered me a 25 dollar coupon. I got here and the staff were very helpful and they were very informative on what work was being done to my car. They also went the extra mile as to put air in my tires and check my washer wiper fluid. I will be recommending people to come here. Also I will be coming here from now on to do my oil changes.
