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July 2023 by Google user
Had a fantastic experience today with Amber and the redheaded, bearded gentleman that were in the store earlier today I had a multitude of things that I needed to get done and she was extremely professional and smart and knew exactly what to do and did it quickly and professionally. We had some great conversation, and I was extremely happy with the customer service. I would say they went above and beyond.
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June 2023 by Sarah S.
Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew what they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.
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March 2023 by John Velez
They were professional and quick considering transferring phone data does take time.
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January 2023 by Bill Y.
Jlab earbuds, purchased 12/21/22 did not work correctly. When returned to the Victra/Verizon store (Riverpark Square) on 1/23/23, the surley clerk (mgr) said "there's nothing we can do." "Send 'em back to Jlab." Very poor customer relations. I've been a Verizon customer for 17 years. Not much longer!
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November 2022 by Jesse Vansickle
at first experience was good in store later found out by corporate (direct words from customer care supervisor) I should have never went to that store to begin with, so back in July did upgrade with promotional trade in and found our they processed it incorrectly and 4 month later there system auto corrected it and pulled $650 out on my bank account with no warning to me even though it was there employee that made the mistake was told it should never have taken that long to correct its self but there was nothing they could do
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November 2022 by D G
I was very nervous about upgrading my phone, due to previous problems. Felicia was very patient, kind and very thorough. I am very pleased with the service and the whole experience while working with Felicia. I highly recommend her for any of your Verizon needs as she made my whole experience a breeze! Thank you Felicia.
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November 2022 by Jake Allen
This store is so amazing and informative regarding prices and phone selections. Amber has always been a huge help whenever I have come into the store to upgrade my phone. We appreciate her time,knowledge, and phenomenal customer service.
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November 2022 by R.J. Valen
Amber was professional, helpful and knowledgable. My wife and I upgraded our iPhones and the service at this store was really good. All the staff are friendly. We appreciate their work.
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November 2022 by Janet Revel
Victors Verizon in Spokane Washington, inside the Mall.. was a great store, nice employees. Amber helped us from beginning to end. Got a new phone, new IPad and set up on our own account. Been on another’s account for years. We highly recommend this store. Amber was wonderful.
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October 2022 by Spokane R.
Based off looking at these photos this doesn't look like the North Town Mall Verizon I will forever go to! I have worked with Keelan and his team now on several occasions. The level of service I get here is absolutely unmatched! I will not go to any other location simply because I know I won't get the same quality of service. Go see Keelan and his team for all your Verizon needs! He's the guy with the big red beard ;)
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October 2022 by Logan sinzdak
Mr Manager Keelan big beard slick brown hair got the job done. !! Very satisfied and we I'll be a lifelong customer.!
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October 2022 by Sam Singh
Worst service and the guy lied about the promotions i supposed to get. After finding this out there sales representative TAYLOR mis-behaved with me and told me to get out in front of his manager KEELAN, who was trying to stop Taylor. Worst customer service i had in my life by VERIZON.
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September 2022 by Allan Jones
My experience was very goodFelicia was very knowledgeable and patient with all my questions. She explained everything so I understood and that is a challenge. I have had to return for additional assistance since I can't remember everything from the first time. Again, she was very patient and helpful. My experience was all I could have asked for. Thank you and Felicia for making purchasing this phone a good experience.
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August 2022 by Anonymous Seller
Very impressed by this Verizon location worked with Keelan and a couple of the other people there and have been given some of the best customer service I’ve seen in a long time. Appreciate all the help and wonderful customer service. Will be coming back to this location from now on.
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August 2022 by Lidiya
Very sweet and patient. Was very helpful! Best experience
