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July 2024 by Brandon Humphreys
I mean… it’s a cell phone store. They do a good job with selling phones and plans, but providing any service after the sale? No. You’ll have to go to the website/app labyrinth for that, or play roulette with the first-jobbers at each store until you get someone who knows what’s happening in reality.
I don’t think it’d really be any better with another carrier or Verizon store, though. Just the nature of the game, I guess.
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June 2024 by William Bennett
Spokane, Tyrone Larson is the best!!! Always goes extra mile, efficient and friendly. He always makes me feel at home. Tyrone is living example of how to practice the Golden Rule. Tyrone is a value beyond compare.
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June 2024 by Jared
The store was clean and the employees appeared and acted friendly, however I brought my broken 5g home internet modem here for replacement the employee helped me get on the phone to start the replacement and keep in mind this was a 32 minute phone call for which I was on hold for maybe 28 minutes through out besides them asking a few questions. During this ENTIRE time of me uncomfortably sitting in this small cramped store on uncomortable chairs the employee not once let me know i didnt need to be there. When i had my modem at the store for replacement. Made me waste my time sitting there but finally mentions theyll mail me my replacement and i can take my modem home after they order me a new one? Why couldnt you start with "Hi I understand your concerns however these replacements are done solely through the mail and you can do this all at home and dont need to stay here" instead knowingly watched their customer sit for half an hour when they couldve done the appropritate thing and notify the customer. I get the store employees get paid to sit there and do whatever but most people cant just waste 30 minutes for disappointment which this store has gotten a gold star from me for it.
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June 2024 by Connor perley
Went into the store to upgrade my partner and I’s phones and was helped by the manager Judah. Judah was absolutely fantastic, very knowledgeable and courteous to all of our needs! I would recommend him and the store 10 times out of 10!
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May 2024 by R. Austin
This tiny store is an absolute joke. If I was able to give it a rating of negative stars I certainly would. I have experienced employees laughing at customers who were confused including my wife and refusal from the employee to give us simply their first name.
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May 2024 by Matt
Worthless customer service
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May 2024 by Ann Floch
The man who helped us was more knowledgeable than I have ever had. Don't lose him.
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April 2024 by Jane Reinhart
Kids was excellent and very knowledgeable. It was simple and fast service. Best service I’ve had ever with Verizon
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April 2024 by David Wiyrick
Great representative
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March 2024 by Melody Morse
Came in to check my bill and ended up with the new phone. Went faster and smoother than usual. Thankful I got it today. It’s been broke for about 2 years, thank you Ken
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March 2024 by Nena Wheatcroft
The guy that helped me was awesome.
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March 2024 by Aden Hartman
Made a 4pm appointment and was told I can expected to be helped at 4:50. They have 1 person working the store. Don’t even bother making an appointment as you don’t get any type of priority, just walk in and hope for the best… which will probably be an hour wait
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March 2024 by Tammy Pearce
Very helpful
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March 2024 by cinslifenow
Tristan was amazing. He answered all my questions. Set up my phone and tablet.
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February 2024 by Sandy Knutson
Tyrone is so nice, was a pleasure to work with him
