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December 2023 by Heather Staheli
Walleroo took really good care of us with our sofa purchase from beginning to end!Their delivery guys were the best! Top notch service from your delivery guys... they cared about the customer and not just delivering and set up.... those guys deserve a good bonus!
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November 2023 by vadim korovnik
Great experience! The couches are comfortable! I went to multiple furniture stores to find 90% of the couches were hard, and uncomfortable. Came here and every single couch was comfortable! I had a great experience! The salesman, Chris, listened to my request, was patient and showed us around the store in a kind and genuine way! ? recommend! And will continue shopping here! I'm surprised to find if you google furniture stores this one doesn't come up...
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November 2023 by damianian89
Great Furniture and great quality. Even though the sales service messed up a bit with the order and the delivery address, they own their mistakes and work for the costumer. I really appreciated that.And Darren and Nick delivered my sofa today and they were very nice, costumer oriented and did a great job!
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November 2023 by Shahayla Shadburne
Great customer service, but the quality is terrible. Our couch is ruined after only two years. Springs are shooting up which makes it very uncomfortable the filling is all lopsided as well.
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November 2023 by Chance Stickney-Witt
Stopped in on a whim a few months ago and Will helped me find the perfect furniture piece I had been looking for, for several months and could not find anywhere else. I came back in today to look for a recliner for my husband and Will made my experience both efficient and easy. I found the perfect set I know that my husband will love, and I was in and out in under 20 minutes!
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September 2023 by Cece
Manger is super personable and made it easy for us to find a couch that was perfect for our home and family! Definitely recommend this place for fair priced new and used furniture!!!
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September 2023 by Amanda Raye
Kudos to Chris for providing exceptional customer service when I inquired by phone before going in store. He took time to consider all of their offerings based on my particular request for a piece of furniture with very specific dimensions. He also addressed all of my questions and made sure I had everything I needed before we ended our call. Although I haven't even made a purchase yet, the initial encounter was so great it is deserving of recognition for a job well done. Chris is professional, friendly and courteous, which really makes an impression. Thank you, Wallaroo's!
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September 2023 by K
I just had my new sectional sofa delivered. I love it. High quality and great look. Everyone I have dealt with at Wallaroo has been exceptionally kind and helpful. They hire high quality people to sell their high quality sofas. I am very happy with the delivery and the men that unwrapped and taught me how to hook the sections together. They went over cleaning procedures and were very knowledgeable. Five Star Service!
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September 2023 by Shannon Berger
We needed a small couch for my daughters 1st apartment. Hannah led us to the perfect one. She was great and even shared the history of Wallaroo's with us! We bought the couch on Saturday and picked it up from the warehouse today (Tuesday). The couch fit perfect and we are very pleased.
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September 2023 by Erin Johnson
A huge thank you to Bob & Dan with the warehouse team that got my sofa on the freight truck today! I know they busted their butts to make it happen. I also appreciate Karley for the customer service that was above and beyond with correcting the issue. Thanks, Wallaroo! Come to Arizona already!
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September 2023 by Shannon B.
We needed a small couch for my daughters 1st apartment. Hannah led us to the perfect one. She was great and even shared the history of Wallaroo's with us! We bought the couch on Saturday and picked it up from the warehouse today (Tuesday). The couch fit perfect and we are very pleased.
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August 2023 by Vera Pikulik
In September of 2021 I purchased a sofa from here. The employee who sold it to me convinced me to purchase a $200 2 year warranty that “covers everything - no questions asked”. (It was a leather sofa). He specifically told me that any pet scratches, scuffs and marks, anything at all will be covered. So fast forward to July 2023, I call to make a claim. The first gal I spoke with, I believe Julie, told me that the warranty on a leather sofa only covers stitching and frame defects. Not scratches. She then proceeded to tell me that she can’t even find a signed copy of my warranty - but can see that I was charged for it on my receipt! (I also never received a copy of the warranty at the time of purchase, but I did have the receipt at hand at the time I called). She suggested that she could possibly refund me for my warranty since I was misinformed by the employee and there isn’t any “evidence” of me “agreeing” to the terms. I was waiting for a callback for over a week while she talks to upper management. I then got a call from a different gal, I believe Claire, who told me that the upper management said they are not able to repair or refund me because I should have read their warranty posted at the store at the time of purchase. There is nothing they can do to make it right.So what I gather from this experience is their employees are allowed to lie to you as much as they want. You’re not supposed to assume they are knowledgeable about your their business. You have to do your own research. I’m very disappointed in their customer service.
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May 2023 by Lisa Gumm-Gray
Kershawn was an awesome sales associate! He was very patient with us as we spent at least an hour comparing all the couches. We went home and slept on it, and decided that he was so much nicer and well-versed than any other stores where we went to look for a couch. He is one of the reasons we came back to buy the couch for my son and his fiancé’s first house!!
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March 2023 by Tyler Deford
Sean was an amazing help and great salesman! Showed me everything I asked for and helped me find something that was perfect for my new place!
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March 2023 by Noah Joseph
Buying process was super easy, we found exactly what we wanted. Unfortunately, despite asking the gal 3 times if the delivery folks could call me 30 minutes prior to arrival, they did not and I had to rush from my office to my home because they called me upon arrival. They told me they were never told to call. Oh well, got a nice couch out of it.
