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December 2023 by Ley Ann Belisle
Front desk agent was well versed, suggesting moving my high checking amount to a safer money mkg account ,with a great interest amount!. Unfortunately, I failed to get her name, (on 20 Dec 223).. I returned the next day & Jessica made my changes with a great attitude & knowledge!Thanks WaFd!
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July 2023 by nick 001
The best. She explained everything to us in detail. She is also well versed in all the documents that we brought her. Works fast.
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July 2023 by Caneel Johnson
Amanda at the n division is great. Also open some branches in Florida. 8 don't want to change banks.
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May 2023 by Jim Kuhn
Wonderful people to work with and they actually care. I can't say enough about how easy it is to do business with them.
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April 2023 by Cambria mitcham
Amanda is amazing she helped me with everything I needed and more!
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March 2023 by Allison Andrus
We recently went through WAFed for a HELOC and we’re pleasantly surprised with how fast and seamless the process was!Tina was amazing at relating the process and the timeline to us from the beginning. She checked in with us every step of the way and coached us through the process. If we were in need of any banking products in the future Tina would be the first one I call!
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March 2023 by Jeaun Hood
I have always had great experiences, the beautiful lady’s at this branch is full of smiles and laughter, they always make you feel welcomed , Kady Manning is my go to as she helps where it’s needed , with questions or problems she’s has been one that has always wanted to help! Highly recommend,
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February 2023 by Tracey Flowers
I have been with this bank for almost 10 years. The staff are always professional and respectful of my time and needs. If, and when, a situation occurs, I have been assisted through it until everything is taken care of.I am very satisfied with having my finances in this bank.The staff make me feel appreciated and welcomed every time I go in. I would not go anywhere else.
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February 2023 by Stacie Meyer
The team at the Spokane branch on Division have consistently gone above and beyond with service for our family. Jessica, Tina and the entire team are friendly, easy to work with, accountable and communicate in a timely manner. We appreciate the extra mile they have gone with our construction loan. -the Meyer Family
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February 2023 by Michelle Fort
I have known Tina for many years now, and have reached out for her expertise and knowledge in regards to Home Loans many times. She is always so professional, takes her time to answer questions thoroughly, and is a joy to work with!
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February 2023 by Brad Diemond
The Spokane branch manager was very helpful in completing a construction loan started at the Colville branch. I am only giving a rating of 1 because of the miserable experience I had with the Colville branch. I would give the Spokane branch an A but I would give the Colville branch an F.
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February 2023 by Michelle Florin
She is professional and friendly. Spokane location is always clean and appropriately decorated.
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February 2023 by Plague
Kady and Rose are amazing. Favorite girls to work with. Also sweet and kind.
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November 2022 by Darlene Ward
20 minute hold to get balance. Cashiers at window rude.
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July 2022 by Allison Harris
i’m posting this review at every outlet i can find. i’ll shout it from the top of the tallest building if it means that people stop using this joke of a bank.if i could give 0 stars i would. this is the worst bank i’ve ever had the displeasure of using. i only had an account here because i used to work here, never would i choose this bank on my own. from the worst app i’ve ever experienced with its constant crashes to the downright rude customer service center, i genuinely don’t know why people choose this bank.the icing on the cake was when my debit card expired and they failed to send me a new one. when i took time out of my day to go to the branch in person and get a card ordered because i have bills to pay and groceries to buy, i was told it’d be a 2-3 week wait for my card because i recently changed my address. when asked if they could rush it because they were supposed to send me one already when the old one expired, i was told a rush isn’t possible, even though its 1000% the bank’s fault i don’t have a card.THEN one week later my husband’s debit card stops working out of nowhere. multiple calls to C3 and in the end no one had any idea why his card isn't working, with three separate supervisors assuring us “it should be working now.” their solution was to tell us to drive 3 hours to Moses Lake to get a debit card issued instantly on monday morning. except with no debit cards, how exactly would we pay for gas to drive 3 hours to fix a problem that the bank created in the first place? this bank is an embarrassment and it’s no wonder branches are closing left and right.
