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October 2023 by Sara Hardin
My review is specific to the Liberty Lake branch. All other branches have treated me with kindness and respect. The employees at the Liberty Lake branch are rude. Dont care to elaborate on this, but enter with caution.
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August 2023 by Richard Shaffer
Great bank
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July 2023 by teri ford
I can walk in there and they know me, well most do. Very friendly and I like they will open doors early sometimes for working people that come early. All around I love the bank. Used to do business on argonne and same feelings.
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January 2023 by Michael Monette
I would give zero Stars if I could
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February 2022 by Michael B
I gave a 4 star because I was off 4 point to get a credit card with them and they wouldn't give me one over 4 point it's crazy but other then that Taylor did a good job with every thing now we will see if the bank is a good one.
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July 2021 by Crystal Sams
I've banked at Sears Credit Union, Wells Fargo, Spokane Teachers Credit Union and now Washington Trust North Division branch and I've got to say there customer service outshines them all.?
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May 2020 by Chris Steinbaugh
I had a very unique situation that no bank in town was willing to help me with. I was well beyond feeling helpless and discouraged. That is until I arrived at the Washington Trust Bank on north Division. Finally! I found some real human beings! You won’t find any boring robots with fake smiles at this location. They listened to my story and helped me when they didn’t have to. I don’t even have an account here! Patty and Stephanie are salt-of-earth people who went beyond the call of duty to help a stranger. In doing so they have gained a loyal customer for life. As soon as It’s permitted I’m opening opening an account here. And so are all my friends and family lol. I know I can trust these amazing people with my money. Thanks again Patty and Stephanie! You’re the best!
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September 2019 by AMBER RITCHIE
I needed some bank statements today but was unable to make it into the bank. So I called and asked to have them emailed to me. The lady on the phone explained that they could but the email would have to be secure, so it could make it a little difficult to get them. So since I live relatively near by they sent an associate to my house with my bank statements so that I would have them today. They went way above and beyond for me today and I appreciate them so much. I've never received such amazing service anywhere. I just wish I could remember the ladies name.
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August 2019 by Tyson Young
I have always had great service at this location. Not once have I ever waited in line. The employees are friendly and personable. I use this bank for both business and personal banking. 100% suggest this branch specifically!
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July 2019 by Denver M.
BEWARE OF THIS BANK. They funded over $800,000 in construction loans with zero oversight, zero authorization and no quality checks. For all we know, the construction loan we paid for could have funded Tom Heaths' new position. What ever you do, find another bank. When the problems were discovered, Chera Anderson and Tom Heath in Moses Lake gave out a half hearted apology with zero solutions. They paid for broken concrete, sunken asphalt, poor workmanship, incorrect heating sources, faulty bathrooms, 17 code violations and more. It took $100,000 to correct the mistakes that Washington Trust paid for.
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October 2016 by Audra M.
Great customer service! Especially from Jerad! He went above and beyond helping my mom and I update our accounts!