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May 2023 by REZIVOR since93
They're always friendly, respectful and, professional. Nice clean location. Have had great banking experiences with pretty much all Washington Trust locations in Spokane.
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December 2022 by Angel Velasco
My husband and I have had an account with WaTrust for a long time now and have had wonderful experiences the whole time. That is, until we made the mistake of coming into this branch and met Barbara, the bank manager there. My husband went in to open a simple account one day and Barbara helped him. He has a head injury and mental health issues and she treated him as if he was not smart, she belittled him, and ignored him most of the time. Not only that, but she opened the account with an expired ID and then wouldn't close the account the following day when I went in with him because the ID was expired. Whenever he provided sensitive information about himself such as his social or creating online passwords, she made it a point to repeat everything very loudly after he had told her multiple times not to do it. Then a few days later I jumped on online banking to review our joint account and found out that she closed it without my signature and it appears our account had been accessed and reflects my husband having 4 debit cards issues when that was not the case. She also seemingly changed the spelling of his last name. Our online banking account was also hacked which he tried to tell her but she completely ignored that and didn't care. In the end, he was treated inhumanely which no person should be treated that way. Not to mention that a bank manager is treating her clients that way. It was unacceptable and needless to say, we will not be going back there. Corporate should repremend her for her behavior. Someone like her with that much power should not have access to people's accounts andsensitive information like social security numbers, addresses, etc.
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January 2022 by Anita Kruse
we had both our accounts compromised. the staff at the location on sprague avenue were both very helpful and kind. we will always bank with washington trust.
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March 2020 by alix martin
Had an issue and worked with Barbara. She promptly handled my concern with professionalism and kindness. Thank you Barbara!
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November 2019 by Dr. J Unfiltered
New manager Barbara needs an attitude adjustment, I closed my account, going to different bank. My recommendation .. ... stay away from this E Sprague branch of Watrust.
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August 2019 by Rebeka Farnam
If they don't want to help you then don't have the doors unlocked. I get that everyone just wants to go home but if someone walks in even a minute before closing and a teller is still open but turns the customer away that's just bad business. You've lost a customer or 6.
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July 2019 by Denver M.
BEWARE OF THIS BANK. They funded over $800,000 in construction loans with zero oversight, zero authorization and no quality checks. For all we know, the construction loan we paid for could have funded Tom Heaths' new position. What ever you do, find another bank. When the problems were discovered, Chera Anderson and Tom Heath in Moses Lake gave out a half hearted apology with zero solutions. They paid for broken concrete, sunken asphalt, poor workmanship, incorrect heating sources, faulty bathrooms, 17 code violations and more. It took $100,000 to correct the mistakes that Washington Trust paid for.
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January 2019 by Yishak Gebre
It really feels good when you treated by someone else the way you should be!!
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May 2018 by Lynn West
Friendly staff and helpful.
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April 2018 by Trevor Waldorf
Love this bank and branch. I had an issue with my electric bill being charged twice and their financing team jumped on it and fixed the issue for me promptly the next day!
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July 2017 by Amy Challender
Enga is our banker and is THE BEST in Spokane
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March 2017 by Next Level
Derek Horton, the branch manager, was most helpful, and he even stayed late to help me with my troubles.
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November 2016 by Mauricio Tejeda
This place is amazing I went in to open. A brand new checking account they were so polite and on it
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July 2014 by NGK Karpov
When we where looking to buy some equipment to grow our business my bank " B of A " could not do it. I came in to see Enga at Washington Trust we received help that we needed. Now I"m customer of WTB and I'm happy. Thanks WTB.