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January 2024 by Danielle Lillemon
I’ve been banking with Washington Trust for over 15 years. The staff over the years has been consistently kind and helpful! I feel like Watrust is a bank you can actually trust. I love that it’s local, as well.
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November 2023 by Linda Norrid
I am disabled and have been with this bank 7 years. They always give me the extra help i need and they are so friendly and polite.
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July 2023 by Rosalio & Karina Hernandez
I been with this bank for the past 7 yrs with my spouse. I am disappointed been in a joined account they won't let me unblock my husband card. He is in the middle of nowhere and driving.
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May 2023 by Jill Haag
If I could rate negative Stars I would. Their ATM ate my card and all customer service could tell me is... "I had to wait until the next business day" He actually had the nerve to tell me because it wasn't a Washington Trust Bank card, I shouldn't have put it in the machine.
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May 2022 by Kevin Tischer
ATM location is convenient
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June 2021 by Tieunka Boyd
Each and every bank tellers have been assume help me when needed
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March 2021 by Cheri Heath
the storm officer clifford risky business 1983 tom cruise r cc hd arthur 1981 yours mine & ours
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November 2020 by Travis R.
UPDATE: WA Trust just called me and this tech dude Sam was like, dude I got you, those other peeps didn't know what was up. 2 minutes later we're integrated with Quickbooks. Crisis averted. Can't believe they randomly called me back! I went from super pissed to...impressed. New Business App doesn't integrate with Quickbooks. I contacted them via phone and chat and they had they actually downplayed how many quickbooks users there are...and would be affected... it was very uhm crazy and disappointing. They said maybe someday they'll have that "features"... oh, you mean the 1 thing that every single QB user needs...The QB integration to download and reconcile transactions? Yeah kinda important. I'm not forced to shred $300 worth of checks, blow half a day going into a new bank and setting up a new account and switching over all of my auto pay and account routing stuff. Thanks Washington Trust for eliminating the 1 feature I actually used with your new improved software that essentially does nothing for me. You really should have waited a month till you had QB Integration even if you're only a regional bank.
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December 2019 by Lovelymind Always
I’ve been into this Bank twice to handle business both times was greeted by every teller with a friendly hello and smile. Amazing amazing amazing customer service made it extremely easy for me to take care of my business would definitely use this bank
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December 2019 by Kari Hansen
Respectful n kind..makes you feel welcome
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July 2019 by Denver M.
BEWARE OF THIS BANK. They funded over $800,000 in construction loans with zero oversight, zero authorization and no quality checks. For all we know, the construction loan we paid for could have funded Tom Heaths' new position. What ever you do, find another bank. When the problems were discovered, Chera Anderson and Tom Heath in Moses Lake gave out a half hearted apology with zero solutions. They paid for broken concrete, sunken asphalt, poor workmanship, incorrect heating sources, faulty bathrooms, 17 code violations and more. It took $100,000 to correct the mistakes that Washington Trust paid for.
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July 2018 by Rob M.
Don't park in their parking lot!!! Bank told me it is owned by Diamond Service. Received a ticket in the mail for $49
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September 2013 by Don I.
I am a Washington Trust customer and have done mystery shops in your bank. The first woman I worked with was very professional. This new person is not. I did not realize you are not using a local Spokane Company. Since the majority of your business comes from Spokane. There are many small businesses in Spokane that respect their contract employees. Reality based group is a company that treats it shoppers in a very professional manner. i would like to talk with someone in your corporate office about my experience as a mystery shopper with reality based and how unreasonable and rude they are. Also why you should be using a local company, rather than reality based.
