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February 2024 by G D
Really bad customer service. Not upfront with pricing. I have gone here for a year + now and they consistently quote a price that is different than they charge you…. budget more than expected. I have had multiple bad experiences with the staff and vet. Just plain rude and mean. They are not welcoming or willing to answer any questions (in a kind way). The building is new but not kept clean at all. They also do not answer your calls. I also have had family and friends who would say the same. Trust the bad reviews. I would encourage anyone to support another business.
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January 2024 by Carl Paukstis
Beautiful new facility. Helpful and pleasant staff. Dr. Kris is thoughtful, thorough, and clear in explaining her thinking. Excellent care.
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January 2024 by Jess
I got my daughter this little cutie and needed a vet. My boyfriend recommended this place and honestly I couldn't be happier. The pricing is amazing and affordable, they are friendly, knowledgeable and willing to break things down. I had questions regarding my new cat as she was much younger than I previously was told and the vet was helpful and informative to make sure I keep her as healthy as possible. Will definitely come back and would recommended this facility to anyone.
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January 2024 by Missy Kieffer
Don't use online scheduling, even though it's confirmed you will be turned away once you arrive for your appointment. Without a prior phone call or any kind of notice. I've brought my dog here before for his health issue and it didn't seem important to them anyways! As much as I wanted to like this place, we are going elsewhere.Edit: 24-48 hrs to respond to appointment requests, but 2 hrs to respond to 1 star review.
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December 2023 by Paul Burkette
They always have my Special Cat food & they dp a good job cutting his paw nails.GREAT JOBWest PlainsAnimal Hospital
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December 2023 by Designs By TinTin
Just don’t go here
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November 2023 by Rebecca Villanueva
The most caring, great place to take you pets to for medical care.
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October 2023 by Roger Kortness
Very friendly and knowledgeable. They have really helped with our aging puppy.
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October 2023 by Jennifer Swain
Dr Belles handles my difficult, cantankerous cat with skill and kindness. Appreciate her direct, no fuss guidance and to-the-point answers to my questions. Thank you!
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October 2023 by Jeremy Higgins
I’ve tried several vets from on FAFB to all the way to the South Hill. I’ve been very pleased with the service and affordability here. Would definitely recommend.
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September 2023 by Amanda Leistikow
We have two dogs who are seen here. We love West Plains Animal Hospital. Everyone there is fantastic and love our babies. My absolute favorite thing is that they are affordable, which makes it so much easier to insure my babies are well and taken care of!!!
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September 2023 by Hayley Steen
Most of the time, they are great. There have been a couple times over the years that I've been misinformed about things with my pets by them, (which is why I can't give 5 stars) but overall it has been a good experience here.
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July 2023 by Nancy Emtman
Brought my puppy to be neutered. Absolutely exceptional surgical procedure. Since no outside stitches were used, no return visit was necessary. He didn't need a big collar to crash around the house with. The healing process went well. They took great care of him. Compassionate and caring. If he needs care in the future we will go back.
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July 2023 by Brooke Langford
We’ve been coming here for a year now and will never go back. Today we had an appointment to get 2 shots for our cat. I called to let them know we were running 10 minutes late because our cat was refusing to get into his crate. We arrived 10 minutes late and it took 4 minutes for someone to come out to talk to us. By the time she did, we were told we couldn’t be seen today. It is not my fault that they didn’t answer their phone. My husband and I had to rework our work schedules for this appointment. We didn’t need an exam, the cat just had an exam. We literally needed 2 freaking shots. Now we are going to have to find another vet. My goodness. We have been taking our 4 cats here and have been 5-10 minutes late before with zero problems. This is absolutely ridiculous and was a total waste of our time.We were told they couldn't answer the phone since they were doing an x-ray, but they also took nearly 5 minutes to help us, so it actually seems more like they were too far behind and decided to use us as an out so they could get back on track for the day. That's not professional nor is that acceptable.
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June 2023 by Kenzie Bowman
I took my dog in for his first appointment today. Everyone was so nice and welcoming. The prices are amazing and they handled Waylon with care. Thank you for a great first experience and all that you guys do.