-
April 2024 by Christy M.
Franklin Park Rite Aid The staff is not friendly are very rude at times I call in to make sure my prescription is going to be ready they tell me it'll be ready in 30 minutes instead of coming right away I waited 2 hours and then they said they're still working on it 7 hours later my prescriptions finally ready it's a good thing it's something I don't rely on because if it was it wouldn't be good I think they need to get better staff here
-
February 2024 by Ruby L.
Terrible customer service! Waited in line to use the restroom and had multiple employees walk past me and tell me that they were not "on the clock to open it." Then the older cashier upfront was SUPER rude about being too busy cashirring to help us. There were three of them and not one stepped up to assist. Needless to say I left without using the restroom. Do not go here!!!
-
November 2023 by Keisha R.
Do not go to this location! The girls are completely rude and incompetent. They will not do anything to help you at all. Shantele (not sure of spelling) should not have a job.
-
February 2023 by Perry L.
After demanding both my regular doctor and my surgeon call to confirm I had surgery that day (and repeatedly not answering the phone once they called because seven people in the pharmacy is not enough.... After meeting every requirement they put in front of me.... the pharmacy manager Cindy G. decided upon herself to cancel my prescription for pain medication because she was not happy with the amounts they authorized. Mind you this person knows zero about my medical history and/or how long I've been taking said meds. So if you like a twenty five year old playing God behind the counter.... If you don't mind small people with big power, deciding you don't need pain meds after major surgery, this is the place for you. PS. As for my other seven prescriptions, and those of close family and friends, they will promptly be transferred to Safeway pharmacy where they don't treat pain patients like criminals.
-
January 2023 by Rosanne I.
I had my doctor appointment, i got a refill on my medication. I called to see if i can pick it up, the lady said sorry we dont have that medicine right now. I then asked "Well what do i do?" She then said "Well cant you wait till tomarrow?" I told her NO i need my medicine. She said well you should have enough for one more day. I was soo annoyed at this point, you are not a doctor..I took my last meds that day, thats why i had my dr appointment that day....She said call tomarrow and we MAY have it, well what if you dont then what? I just said hell with that and changed my pharmacy. ITS ALWAYS the SAME women who is rude all the time...She also tried making me pay like 400 dollars for my meds, when the other workers helped me by making sure my state medial covered it. I thought they would be a better place, well in reality its one lady who ruined it for me...I will not be going back there again...
-
December 2022 by Jack L.
Glad they had the pharmacy open 24 hours. Good RX made for a sweet price, too, and the pharmacy assistant made sure it applied as I saved $60 over the default insurance price!
-
October 2022 by Ryan Wayne P.
I would find somewhere else and I'm going to find a different pharmacy people here are unhelpful and rude and leave you waiting while laughing at you no way
-
August 2022 by Katie P.
REVIEW ONLY ABOUT PHARMACY : The Pharmacy tech named Chantel was exceptionally rude to me because some of my insurance info had worn off the card and was hard to read. I tried to find ways to get that info for her but she was adamant that there was no other way. She had me leave. I even called the main doctors office and asked them what I should do and not only did they said she was being ridiculous, they told me the numbers needed were the same as my kids and to look on their cards. So i went back and waited in line and shared with her this news. She was able to enter it right away but said very condescendingly, "Well it worked this time." Then she said it would be at least a half an hour wait even though the doctor had already called it in 1 hour previously, (as I HAD CHECKED). She acted passive aggressively, rude, and unknowledgeable. I will NEVER RETURN TO THIS PHARMACY AGAIN. This employee is obviously NOT A PEOPLE PERSON, maybe she should work behind the scenes instead of directly with people (hurting /sick people EVEN MORE SAD.) This Rite Aid should train better interpersonal skills to their pharmacy workers. Also, the take WAY LONGER than most ANY OTHER pharmacy.
-
September 2021 by Ken G.
Absolutely one of the best stores I have been to, very clean, very hospitable, very bright, very friendly, shelves well stocked and organized. Kjg
-
December 2020 by Jamie G.
The facility was clean. Staff was nice and make up. During the visit, staff at the registers were sanitizing self serve stations, and shelves fully stocked. This is a great location near the Providence Hospital. We were impressed with the cleanliness!
-
December 2020 by Brian L.
Went to this Rite Aid to get cold medicine. I grabbed what I needed and the counter lady would not sell me the medicine because I forgot my wallet at home. I was treated as if I was tweaker. I was told by the Manager that there was a state law passed I assume that the news would have covered a law banning cold medicine purchase by ID only.
-
November 2020 by Cricket P.
Came to this Rite Aid to get the flu vaccine. The pharmacist assistant was not very friendly. The waiting area was so very dirty! Used water cups everywhere, full rubbish can and you could see that the area, including the blood pressure machine has NOT been wiped down in ages! It's only 10:00 am. The chairs look really unsanitary. The rest of the store looks normal but who knows??
-
October 2020 by Tanya P.
I've been going to this pharmacy for myself & four kids for many many years, as long as I can remember. I can't tell you how many times they seem to run out of the same script every time I go to pick it up & then have to be directed to use a different pharmacy if I want my medication. Also most the staff is professional, however their are a few times now I have been spoken to like a piece of s*** when all I'm inquiring about are my scripts? This is a place to call & who deals with my scripts...so..... not sure why they feel it's professional to treat long time customers/any customer that way for no reason at all. After today speaking to a young lady who was very rude I'm not sure I want to deal with this location anymore to be honest. After being hung up on by this same girl before I could ask her name, I then had to call back 2 seconds later to now get a guy who says well idk we have 1,2,3,4,5 girls working here atm. Umm... well how about you ask to see who was the one who was just on phone & rude to a customer, only to be spoken to like dirt again. Do I want to do further business with this particular pharmacy or finally officially switch? I will see if I have no further problems picking up my scripts today & well if I do they just lost the five people in my family who won't be going there anymore.
-
August 2020 by Alicia F.
I always like this rite aid. Pharmacy is 24/7. They have self checkout and masks for purchase. Hand sanitizer is at the door on the left.
-
January 2020 by Michele L.
The inside of the store is welcoming and clean. But there are always sketchy people standing by the doors asking for money and smoking.