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May 2025 by Jennifer Na
My husband and I walked in and I found this amazing dish that I absolutely fell in love with it. But no one greeted us or even acknowledged us. I guess I’ll buy it elsewhere.
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December 2024 by Ellen Lightner
My favorite kitchen store in Spokane. They have the best brands, good kitchen tools and a great selection of products - tableware, linens, hosting essentials etc that other local stores don't have. The staff is pretty knowledgeable about cookware, knives etc.
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August 2023 by Angel Flo
Don’t shop here if you’re making a big purchase. I bought a breville and it went on sale the next day ($220 discount) but they wouldn’t return it or do a price adjustment. Any other store will do that so I’ve learned to make those purchases elsewhere.
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August 2023 by Barbara Diener
Great selection
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July 2023 by Morgan B.
I am very disappointed in the way I was treated. Today I went there with my family looking for new coffee mugs, and a new espresso machine. My husband & I have bought two espresso machines from here. We have always had a good experience and been treated exceptionally. When we walked in and started looking around we kept getting looked at as if we shouldn't be in there, or as if we were gonna steal something. There was 3 or 4 associates and not a single one greeted us or asked us if we needed help. We waited for about 5-10 minutes by the counter and nobody acknowledged us.
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May 2023 by David Bezzubenkov
Nothing but terrible experience, with quality ,shipping, and customer service. I dont even know who to reach our for help because they are ignoring my complaints through phone, emails and even Better Business Bureau. On June 22, 2022 I ordered a dinning table set through Pottery Barn. Expensive set. The only reason why we finally decided to buy it was because it went on sale. On top of the supper expensive dinning set they charged for shipping around 700 dollars. It all came out around 5,000! Bench came first in August. In Septemeber we got the Table. We inquired about the five chairs and they said it will come on November 13. It was supposed to work out perfectly for the Holidays that were coming up and I expected to host parties. Unfortunately the chairs never came. They kept on pushing the delivery to December then January. In January after I have called numerous of times, they finally scheduled the delivery. To our great astonishment only two chairs came. They promised to bring the rest three chairs next month. Again I had to take hours off work to make dozen of calls inquiring about those three chairs. Those chairs were then on sale. They finally agreed to give me a refund of only 200 with a promise to deliver the chairs that month. Two months passed no chairs. I'm asking for a bigger refund. They keep on refusing my inquiry. When I called again a couple of weeks ago the lady told me our chairs are ready I just had to wait for the call from the delivery office. (Same thing I heard dozen of other times.) So I asked to be transfered to Rider Last Mile. (The delivery company. Since the chairs were ready might as well call them myself and schedule. Why wait for the phone call?) When I was transferred a nice lady told me that three months ago they had the chairs and were ready to deliver but Pottery Barn had requested the chairs to be sent back to the wearhouse! I was so upset to hear that! Why was Pottery barn costumer service lying to me all these months promising to deliver when they knew there was no way those chairs would be delivered by that time frame? They promised me I will have my chairs by June 8, 2023. Almost a year from the date I first ordered them. I'm in shock. I know this is a lie and no one wants to help me out with this ridiculous situation.
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May 2023 by Elizabeth Merry
We had a return from an online order and they were very helpful and were able to get another one out to us right away. Always a pleasure to work with the staff in Spokane. Thank you for an easy fix.
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April 2023 by Angelica Flo
Don’t shop here if you’re making a big purchase. I bought a breville and it went on sale the next day ($220 discount) but they wouldn’t return it or do a price adjustment. Any other store will do that so I’ve learned to make those purchases elsewhere.
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March 2023 by Christy Barnhart
Beautiful store, great ideas and gift giving! A must if I'm riverpark square!
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January 2023 by Vonn Hockenberger
Lots of pretty pictures, and fluf ...but could not find a Search or even a product category to get started in ??Not gona shop at W S.
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December 2022 by Elizabeth Onorato
I have been a devoted fan of William Sonoma for 20+ years. They have been a go-to for classic gift purchases for weddings, showers, and birthdays. Sadly, I will no longer be gifting from WS. In October I purchased a Le Creuset braiser for my son and DIL from the WS store in Roseville, CA. Because they did not have the color I needed, I placed an order for the braiser to be mailed to their home. I was assured by the salesperson that there would be no problem if they needed to exchange the braiser for a different item. The braiser arrived just before Thanksgiving and my son and DIL decided that they wanted to exchange for a different size. They took the braiser into the same store where I ordered and were told that they couldn’t exchange but would be issued an e-gift card and could return to the store for the item they wanted to purchase. It is now December 4th and they have not received the e-gift card. I have made 4 phone calls to customer service and this problem has not been resolved. As much as it pains me to say it, NEVER AGAIN WILL I USE WILLIAM SONOMA FOR GIFTING.
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November 2022 by Kara Barclay
I do not recommend buying online! Very poor customer service. It took dozens of unanswered emails, many phone calls and 5 months to finally receive a return label for a damaged product. I still haven’t received the replacement in November and my original purchase was June!
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September 2022 by Brandon Meador
The stuff here I want is too expensive and the other stuff I want they don't have. I'm not sure I've spent more time in any store just window shopping trying to find something I like enough to warrant the cost.
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August 2022 by Ron Smith
Fantastic staff, very knowledgeable
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August 2022 by Jessie I Garcia
This is so much fun.
