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June 2025 by Kathleen Kelly
Helpful and patientj
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June 2025 by Murl Leibrecht
The Stanwood Verizon store is among the best we have ever dealt with. Yesterday we had an appointment with Jon, one of the store's agents, to trouble shoot one of our iPhones. We ended up purchasing two new iPhone 16s, and the service Jon provided was outstanding. He is extremely knowledgeable, professional, helpful, and friendly -- something that is very important to two seniors who are not as tech-savvy as we would like to be. Specifically, Jon spent 3 hours with us, dealing with the complexities of our family plan, setting up our new phones, explaining the complex details and changes of the process, searching for deals and discounts on his computer, trying to get us the best deal possible. In the end, we got new iPhones for a price that made us very happy, the cost of our monthly family plan service was reduced by $3 per phone, we were able to add robust iPhone insurance (which none of us had), and the flexibility for each member in the family plan was significantly enhanced, compared to the old plan. Jon seems like a wizard to us, but he was, in fact, an exceptionally dedicated and patient agent who made us feel as if he was completely dedicated to enhancing the quality of our phone service while saving us money. We have been loyal Stanwood Verizon customers for many years, and we plan continue our association with that store for many years to come.
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June 2025 by Glenda Chi
Extremely helpful
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May 2025 by Nick Worke
do not go here. Bought two iPhones and added a line then guys told me if you buy 300 in accessories you will get a 200 dollar Visa card. Spent over 700 in accessories and still have not received card in 6 months have went in and called no response. This is a third party seller better off going to a real Verizon store.
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July 2024 by Laura Oltman
My cell phone accidentally got wet and the display fried. I need to be in contact with my husband so we visited this Verizon store at 3:50 on a Sunday. The store closed at 5. Jon W stayed after store hours to help us with new phones and even helped us lower our monthly payments. He was so understanding and didn't make us feel like we were an inconvenience. We really appreciate him and our new phones! Thank you Jon W!
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July 2024 by Steve Boskovich
We had a very good experience upgrading to new phones. Katy is very patient, knowledgeable, efficient, and helpful.
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July 2024 by Mike Crossley
Only one employee so took a while but great customer service and friendly
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June 2024 by Bonita MacPhail
Kati was efficient, informative, and pleasant
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May 2024 by Mark Phibbs
Piper, our technician was fantastic. Their were issues transferring data to my wife's new phone, and Piper really did a great job solving the issue
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May 2024 by Howard Price
Jon, Assistant Manager at the Stanwood store, wet beyond all expectations when helping me and my mother! The major reason I’m writing this letter is that when I original grading Jon in my first survey, I got cut off and Jon unfairly received two “0”’s…which was unfair and bothered me deeply. If that first survey ever surfaces, please replace it with this Google Review…because Jon is the best Assistant Mgr I have ever worked with. Please promote Jon as soon as possible :) Thank you, Howard Price
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April 2024 by mack B
99.9% sure an employee working at the store on the 6th of march pocketed the 140 dollars that was supposed to be for my bill. had to pay in cash because i couldn't make it to cash machine that day to deposit money. woman who was handling payment took my cash, handed me printed out papers, said i was all covered. had to pay another 136 at a different verizon store (i am out of the house) because while my visit was logged, the payment was not. service was a day away from being shut off. careful with this store if you want money to actually go towards your bill i guess.
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March 2024 by Albert Gosciniak
If Albert says it’s a five star, it’s a five star baby
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February 2024 by Sally Collins
Jon was spectacular!!! My husband and I both got new phones and not only was initial visit to purchase the phones pain free the on going support to transfer information from our old phones to the new ones was incredibly helpful. If there were 10 stars I would give them all ten.
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February 2024 by Micheal Haney
Staff was courteous and helpful.
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February 2024 by Jaclynn Grauman
Jon W helped us today. He was alone in the shop and juggled the needs of four sets of customers while we were there--two of us setting up new plans. He was friendly, explained things well and was relaxed and cheerful the entire ime. It was a pleasure to have things handled so well.
