Astound Broadband Powered by Wave is known for its fast internet service and dedicated customer support. Many customers have praised the friendly and professional sales representatives and installation technicians who guide them through the setup process. Reviews highlight the efficiency of service installation, often completed in under an hour, and the ability to find affordable packages that meet individual needs. While most experiences with Astound are positive, some customers have faced issues with internet outages and frustrating customer service encounters. One customer reported significant service disruptions over several weeks and difficulties in reaching support representatives. However, after escalating the issue via email, they received prompt assistance from a knowledgeable staff member, which resolved their problems. Overall, Astound Broadband is recognized for its excellent service and commitment to customer satisfaction, although some improvements in customer service response during outages are needed. The business continues to connect communities with reliable internet, aiming to enhance productivity and entertainment for its users.
Great job, finally my internet speed is working great. Good job, keep it up !!!! I would recommend to my friends!
November 2023
I don't normally do reviews but I can say that the technician that installed our cable and internet equipment was very fast, courtious, and professional. Definitely 5 star service
April 2023
Astound service is extremely fast, more so than anticipated where I live. The tech who came out and installed was very knowledgeable and friendly. Our service was installed in under an hour and everything was well explained. Price can't be beat either
