Astound Broadband Powered by Wave is known for its fast internet service and dedicated customer support. Many customers have praised the friendly and professional sales representatives and installation technicians who guide them through the setup process. Reviews highlight the efficiency of service installation, often completed in under an hour, and the ability to find affordable packages that meet individual needs. While most experiences with Astound are positive, some customers have faced issues with internet outages and frustrating customer service encounters. One customer reported significant service disruptions over several weeks and difficulties in reaching support representatives. However, after escalating the issue via email, they received prompt assistance from a knowledgeable staff member, which resolved their problems. Overall, Astound Broadband is recognized for its excellent service and commitment to customer satisfaction, although some improvements in customer service response during outages are needed. The business continues to connect communities with reliable internet, aiming to enhance productivity and entertainment for its users.
Great customer care. Took the time to help me quickly resolve an issue with my internet. Thanks!
May 2026
We love the Astound store in Stanwood. Jo is amazing to work with. Always positive and calm, but most important very knowledgable. All our small issues were resolved immediately. Thank you Jo!
May 2026
Installation was fast and easy! tech messaged me when they would arrive and they arrived on time! Did not have to wait all day :)
