-
May 2025 by Jake Scott
It's something about banks... The staff are kind and helpful... whenever you can get in touch with them, anyway. Jericho is a great teller, and the other employees are great too. why two stars then?:
It's still a bank, and they still find ways to take your money that don't make sense. Imagine with me... You're broke, you're out of luck, and you close your account..... And then You start to get a check in the mail. Every single week. For $5... For many many weeks. A letter accompanying that check reads, our deepest condolences, we have been taking money that we had no authority to take out of your account. We're sorry.
YMMV, this was just my experience.
-
November 2022 by Richie Krol
I don't bank here but I accidentally left some money at the atm and luckily it was turned in. The guy who helped me recover it was awesome and friendly and tall. GOOD BANK
-
July 2017 by Annie Bratun
I was literally on my last leg going up to the drive up window for a transaction. On crutches, I was exhausted and didn't have the energy to go in. It was a transaction they could only do inside I found out, but the bank attendant was so thoughtful, she came out to my car and did it! Wow. Just wow. Thank you.
-
February 2017 by Brianna Lawson
I'm 18 years old, and was looking to get my first credit card with Wells Fargo. I went online and submitted my information and the card that was recommended for me was a Wells Fargo Secured credit card which I had to put money down on as my line of credit to use it. I was completely ok with that and verified that they may take $500 out of my checking account for the card as my line of credit, and submitted my application. Shortly after applying for this card however, I realized that I qualified for a college card with better benefits and lower interest, so as soon as the card came and they took the $500 out of my bank account I went in and cancelled the Secured card in favor of the College card, and a nice account named Heather helped me do it. I was told the money would be returned in 3-5 business days, no problem. After 5 business days I emailed the accountant Heather who helped me to ask about the delay, and over the course of several days and emails later, she tells me it may take up to 30 days to get my $500 refund. 30 days, not 3-5 like I was told by their credit department rep, 30. At this point I was frustrated, being an 18 year old college student, I don't exactly have $500 to throw around willy nilly. I thanked Heather for her assistance and waited. Today marks 30 days since my cancellation of the card on January 27th, and still no refund. I went in and spoke with Heather again who contacted their financial representative and apparently there had been an "error on their part" that requires 14 days of research and paperwork, and after another 14 days of waiting, they will CONTACT me to discuss the problem and then make ARRANGEMENTS for my refund. At this point that means after 44 days of waiting, they will contact me to tell me how much longer I will have to wait in addition to that. Horrible service, ridiculous wait for my refund, and I received an awkward apology from Heather on my way out about how "unfortunate" the situation was. Yes, it is very unfortunate. I can't believe it takes over a month and a half to return MY money from your own departments into an account that I have with your company! As soon as I have the opportunity too, I will be closing my accounts at this banking chain. I feel as though I was taken advantage of and that they're in no hurry to return my deposit, and the lack of correct information they gave me about the wait time when I went in to make the card cancellation is absolutely ridiculous.
-
February 2017 by Brianna L.
I'm 18 years old, and was looking to get my first credit card with Wells Fargo. I went online and submitted my information and the card that was recommended for me was a Wells Fargo Secured credit card which I had to put money down on as my line of credit to use it. I was completely ok with that and verified that they may take $500 out of my checking account for the card as my line of credit, and submitted my application. Shortly after applying for this card however, I realized that I qualified for a college card with better benefits and lower interest, so as soon as the card came and they took the $500 out of my bank account I went in and cancelled the Secured card in favor of the College card, and a nice account named Heather helped me do it. I was told the money would be returned in 3-5 business days, no problem. After 5 business days I emailed the accountant Heather who helped me to ask about the delay, and over the course of several days and emails later, she tells me it may take up to 30 days to get my $500 refund. 30 days, not 3-5 like I was told by their credit department rep, 30. At this point I was frustrated, being an 18 year old college student, I don't exactly have $500 to throw around willy nilly. I thanked Heather for her assistance and waited. Today marks 30 days since my cancellation of the card on January 27th, and still no refund. I went in and spoke with Heather again who contacted their financial representative and apparently there had been an "error on their part" that requires 14 days of research and paperwork, and after another 14 days of waiting, they will CONTACT me to discuss the problem and then make ARRANGEMENTS for my refund. At this point that means after 44 days of waiting, they will contact me to tell me how much longer I will have to wait in addition to that. Horrible service, ridiculous wait for my refund, and I received an awkward apology from Heather on my way out about how "unfortunate" the situation was. Yes, it is very unfortunate. I can't believe it takes over a month and a half to return MY money from your own departments into an account that I have with your company! As soon as I have the opportunity too, I will be closing my accounts at this banking chain. I feel as though I was taken advantage of and that they're in no hurry to return my deposit, and the lack of correct information they gave me about the wait time when I went in to make the card cancellation is absolutely ridiculous.
-
January 2017 by Lucy K.
What a great branch manager Lisa and Heather are knowledgeable and friendly. Customer service is wonderful at this branch they not only know their jobs but are wonderful people!
-
March 2010 by A Google User
Well, these bastards have done it again.....they took $105 out of my account for three overdrafts when there was OVER $600 in my account to cover the purchases!!! When i went in to the bank......the manager told me to call a flippin 800 # to get CUSTOMER SERVICE!!!! HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! WELLS FARGO WILL STEAL YOUR MONEY!!!!!
