-
November 2023 by Annie Miller
Awesome service! I was in from out of town, and they were able to squeeze me in within a few days. They were super helpful and knowledgeable, and were able to break everything down so I could understand. 10 out of 10 would recommend to a friend!
-
November 2023 by Arlene Stebbins
The Car Smart folks are so easy to work with. They communicate well, they get through repairs done promptly, and only do what you ask. I will definitely bring my car back here. I especially appreciate the extra effort to get my car back to me before the weekend.
-
November 2023 by Chad Engels
Paid for an estimate. Was given very vague details about the service needed and was told they would either need to charge $700 to dig deeper or $700 to fix what they thought the problem might be. Another shop fixed the problem for $350 and my car runs great. Also tried to get to me to pay for a bunch of other unrelated services.
-
November 2023 by Joan Petroro
It is a pleasure having my car serviced here. Work is done in a timely manner. There advice on work that needs to be done is reasonable. They are patient to explain when and what work needs to be done. Which I really appreciate.
-
November 2023 by Kelly Stevens
Car Smart guys were great! We were traveling for a death in the family and went over on mileage for our oil change. They were understanding and got us right in. Where the Toyota dealer blew us off.( Have a 2021 Tacoma) Highly recommend!Service: General repairs & maintenance
-
November 2023 by Keiry Vida Valdez
My vehicle was due for some regular maintenance, but it was a warning light that brought me into the shop. After an inspection, we talked about a priority list, because I was concerned about the cost. We took care of the essentials and although it was more than I wanted to spend, I have peace of mind. Thank you!Services: Vehicle Inspection
-
November 2023 by John Harris
Not the cheapest, but I trust their work, have had different vehicles with different issues and I always feel confident in their diagnosis and work performed. The customer service is top notch, and you wont find a nicer customer lounge, and ohhhhhhhh that coffee bar! Some other businesses should take note.
-
September 2023 by Violet Moon
Update... Shop responded to my review saying "After searching our records we were not able to locate a service record for you. Could this have been meant for another shop perhaps? We are committed to being competitively priced, with quality parts and quality labor. Please let us know if we can be of further assistance. "I have an invoice from the shop in my hand. Invoice number is 32111, work order is 49177, Service advisor is Travis and Technician is Karl. This was less than a week ago, not sure how you couldn't find any record.Thank you very much for taking time to respond to comments here.They were nice, seemed very organized shop. But price was way higher than other shops, more than 3 times, so unfortunately I had to go n get my car back without any repair works done and took it to other shop.
-
September 2023 by Dan Penrose
Joey and his team at Car Smart did a terrific job servicing my Infiniti G35xs. They went above and beyond at a great price.
-
September 2023 by Ona Canfield
Travis and Joey are professional as is the auto service my car received. It is always hard and a bit scary to find a good car mechanic and company. I’m happy that I found Car Smart in Sumner. Thanks for your help.
-
September 2023 by Rae Miller
Joey and the service technicians at Car Smart in Sumner provided expert, friendly, reasonably priced service for my 2009 BMW 328i. I was pleasantly surprised by how knowledgeable they are about BMW’s. This is the first BMW I have owned and I’m thrilled to know I have the local experts at Car Smart to keep my car running at peak performance. They will be my go to in the future!Services: Electrical repair
-
August 2023 by Madison Witt
First time ever being here and I can say I’d love to come back. The vibe was amazing! Very friendly and comfortable, free snacks drinks and coffee, very nice seating and lounge area. The couch was very comfortable, if I was brave enough I would have laid down and slept; would have brought a blanket. I went in for an AC recharge and leak test, was there for 2 hours and found a leak, they told me where it was located at and what needed to be repaired also with other repairs needed to be done. Now I have a paper with everything needed to be repaired to my car which I love! I spoke with Jeff at front counter and Travis worked on my car. Very nice men. Also got 4 business cards to get 100$ off my next visit which was very generous and thoughtful. Will definitely come back!
-
August 2023 by Brandon B
One day driving all the warning lights on my dodge challenger’s dashboard lit up, I pulled over, cut the car off and the car wouldn’t start back up (All the lights cut on inside the car, headlights too, including the radio). Called AAA, they sent a technician out, who had no idea what was going on, recommended a battery replacement (paid $200 for a battery) which still didn’t start the car. So I was referred to tow my car to Car Smart.The front desk guys were koo ( the only reason for 2 ⭐️’s )explained to them the above story and they said it would cost about $300 for an extensive diagnostic. Left my car and received a call a couple days later, they advised me that they jumped my car, got it running but couldn’t duplicate the dashboard problem I initially explained, but they had a list of supposed current and future “problems “ they recommended I get fixed so that the problem doesn’t happen again and to prevent future problems mainly being an abs system replacement because the codes weren’t reading correctly (they also recommended a battery replacement, even though I explained to them initially I already had the battery replaced) odd, but I put trust in them. They said it would take a few days to get parts from another state and $3000 later I got my car back on a Friday.I drove my car on Saturday, with no problems, I was very happy, thought the problem was resolved. I didn’t drive again until Monday on the way to work and on a rainy day, while on the freeway, the same initial problem happened again, all the warning lights on the dash lit up, my speedometer stopped working, the windshield wipers stopped working, but the car kept driving, so I got off the exit and immediately drove straight to Car Smart, hoping that I could make it without having the car turn off. Luckily I was able to make it, I explained to the front desk the problem happened again, in which they sent a technician out to look at my car, they advised me the codes still were not reading correctly, and they wanted to keep the car again, but it would cost me another $300 to run another diagnostic test (after already paying them $3k just a couple days prior)! Are you kidding me, I refused to pay the diagnostic fee and they said they would still look at the car, but if the problem wasn’t related to what work they did, they were gonna have to charge me for any additional work. Ultimately upset by this customer service and feeling scammed, I took my car to a Dodge Dealership in Puyallup.Paid $200 for a diagnostic at the Dodge dealership, they kept the car for 3 days and told me, they located some dirty and loose wires, they cleaned and tightened the wires, charged me nothing extra, and now a month later my car has had 0 issues.Be wary of this auto shop it is very pricey and if it’s not basic car problems, I recommend getting a second opinion for any extensive problems. After all the money I spent when the initial problem fix was so simplistic feels very scammy and I feel a bit taken advantage of, I will not ever be back to this auto shop!
-
August 2023 by tony maldonado
My car was ready before the estimated time. Give a list of everything done and also a list of possible things that need attention. Great service.
-
July 2023 by Brian S
I have been coming to Car Smart for many years, and they always impress with service and knowledge. They have a customer for life!Services: Air & cabin filter replacement
