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May 2024 by Patrick McAtee
Great hardware store. Knowledgeable staff.
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May 2024 by Harry Everett
Well, customer service was really good. And prices were relatively fair. I have noticed a difference when you go to areas of the store. And it seems that specialists, now that around do not know a lot about some of the products or how to use them or install them. Just seems like there has been a big drop in that knowledge in the store going on for the past few years. I'm not saying the store is not a good place to shop. And I'm not saying that the employees do not offer great customer service, but to lack of knowledge Or experience has shown compared to what it used to be.
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May 2024 by jerry maris
Good customer service is a rare commodity. Went to the Sumner McLendon store last Saturday afternoon while in the middle of attempting to dig up, replace, fix a leaking, broken outdoor faucet. An Hispanic gentleman in the plumbing department assisted me in getting the exact parts I needed to complete the repair. Usually I need to make @ least 2 trips as I either get the wrong part or I forget one. Thanks again.
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May 2024 by Nick ARCTIC
Small store but with large inventory. Very helpful and friendly stuff. We use them to buy shop supplies and garden tools. Plumbing department is large with huge selection of pipes fittings, connector etc.
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April 2024 by David M White
Picked up a new cart for moving garden stuff. Great help for me!
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March 2024 by Denny James
Very helpful people
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January 2024 by Lisa G.
We live close and have frequented McLendon's for over 30 years. Yesterday my two adult daughters went in looking for flower bulbs. They didn't have any, but each girl found something to buy from the clearance section. My first daughter bought a spool of garden twine and then stood to the side while her sister checked out. An employee came up and asked her if she needed help making a purchase. She said "no, I'm done." He then asked if she was going to pay for the item in her hand. She was extremely embarrassed and showed him her receipt. He didn't apologize. He just told her that she could go. Her sister who was checking out was so distracted by what was going on that she didn't realize they charged her $7.99 instead of .79 for an ice scraper. Just a bad experience altogether. We used to love the service and the fact that they hired experts who could give advice. They're now just an overpriced common hardware store with poor customer service.
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January 2024 by Thera Bradley
A great local hardware store.
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December 2023 by tina little
Friendly and helpful service. There's always someone who can help you with any questions you might have. If they don't have what you need they always will help find a solution.
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November 2023 by GR H.
Called in (day before Thanksgiving) to ask if they had food-grade 5 gallon buckets... for brining a turkey. The guy who answered never heard of such a thing and asked ME which department that would be . He transferred me to somewhere. The next employee of the company told me he never heard of them either and that they had "paint buckets, you want a paint bucket, we got that" - his tone and attitude was that I was bothering him with a stupid question. Bummer, I spent over $400 in just 2 days and just moved down this way, recently. One thing about Johnsons Do It Center, they were always polite. With service like this, I could just goto Home Depot.
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October 2023 by Jack Britton
In the past McClendon's were very helpful. What I don't like is hardware store's windows screen policy. They don't offer the service to come and measure the windows so you can get a custom fit. Now I have spent over $300 and I have screens that don't fit and of course since it is my fault and they don't have a return or money back policy, I'm stuck with screens I can't use. In this economy I cannot afford to put out anymore money for screens.
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October 2023 by Peter Hitlin
It's where you go when the big box store doesn't have itand doesn't plan on getting it. Great customer service.
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October 2023 by J H.
Sumner McLendon hardware is a mere shadow of its 2010 self. Very few employees know what they are selling and those who have longevity on their side are tired and defeated.
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August 2023 by James R.
Trying to fix a hose bib, it was leaking. Ok, pex pipe (red), got the fitting from Amazon, had a day off, water could be off. Uh, no, it was copper pipe, no thread, and I already cut the facet off. I had not been impressed with the big box stores ability, so I go to McClendon, they always impress. Walked in the door, guy immediately asks if he could help me, I need an expert in plumbing, isle 10, cool. Go to the desk, kid was helping a young lady. He did not lose focus of what he was doing, totally appreciate that-hate rude people who think they are more important. Walked back to the facets, said, nope, I will wait. You know the kid I am talking about, he's more a young adult. I'm a school teacher, everyone is a kid. He finishes up, I put the facet on the desk, and the new one, which won't work now, he ASKS QUESTIONS, we walk back to the bins, do you have a soldering iron, Nope. Grabs copper fit glue, the facet and a coupler, made sure everything fit and I was off to checkout. There is hope for mankind after all, I just need to go the right people to solve my problems. Who ever this kid was, impressed the crap out of me with his genuine desired to help. On my way home I was thinking, can I get this done before the ex gets home. Should I use my JB Weld to put the coupler on. The stuff he recommended set up in SECONDS, I let it set for an hour, just my nature, waters on, no leaky faucet. Thanks Kid...ss
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August 2023 by Lynee V
They always have what I'm looking for, and plants are consistently successful for me. The staff member's have always, ALWAYS, been helpful and courteous.They refurbished the check out area and made some improvements, it looks really nice. My only small gripe is the asphalt out front shopping area has seen some wear and tear, and it's rough when pushing your cart through. Tolerable, but it would be a big improvement if they smoothed that over a little bit.I still love this place, I would highly recommend shopping here.
