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January 2024 by Jarrod Bateman
My experience overall was 5 stars. After making my initial purchase I hadn’t heard anything from steel mountain and I was concerned so I reached out to customer service and was contacted by their sales manager and informed delivery would be soon.I then changed my mind on the safe I wanted and they helped me do that without issue and helped me easily upgrade to a better and more secure Winchester instead of the sports a field I had initially purchased. I initially changed to a scratch and dent Winchester but received a call back saying that they had just sold it and were instead going to honor the price on a new one. With the holidays happening it was a little slower than I had hoped to receive the safe but understandable. The sales manager himself ended up delivering my safe and he even helped me get it into my house when that was not included in the free delivery. Steve was awesome to talk to and ended up being extremely helpful.
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December 2023 by Laura Weeks
Love love LOVE our new Winchester safe! It came with all the bells and whistles, even interior lights. The only gripe we have is the length of time it took with lack of communication during the delay. But once we expressed our concern and frustration, communication then came regularly until it was delivered. They even moved old one out to the garage. Thank you!
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November 2023 by Martha Gould
Extremely unhappy with this company. Started the process of buying a gun safe this last summer and was first told they were out of the one I wanted but more coming soon. Then salesman said there was a delay. Put out multiple calls to salesman with no response. Called this week more than once to salesman and manager. No response even after manager said he would put an "urgent" notation for salesman. Still no response and that was 4 days ago. Taking our business elsewhere and spreading the word.
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October 2023 by Joey Brewster
Purchased a Remington gun safe for $3,700 on 8/29/23 safe still has not shipped by 10/7/23 and told them I want a refund and have not heard anything back from them they have ignored me for days seem like a scam or sorry people running the business either way would not recommend
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October 2023 by anthony foster
Excellent service quality and professional. Love this place
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June 2023 by Gary Hedgecock
Awesome, Awesome, Awesome, they were very professional and courtesies they picked my safe up in North Idaho and delivered it to my my house in Washington for a fraction of other estimates and they were very professional about getting the safe into my home without damaging it I highly recommend them. Thank you!
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February 2023 by Carol Ogden
Very helpful salesman. Need to look for gauge of steel in each vault.
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January 2023 by Sweet T
Absolutely amazing experience at Steel Mountain Safe Co. The selection is great, they have new and used safes in various sizes. We worked with Steve and his customer service was great, he was friendly and knowledgeable on all of the products. Over all my husband and I had a great sales experience here and would recommend this shop to anyone that's looking for a new safe.
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January 2023 by Joe Hampton
I couldn't have been happier with the service. They were quick, knowledgeable and courteous. The placement of the safe at my house was absolutely perfect. My thanks to you and your staff.
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January 2023 by Nick Setka
Amazing customer service! Would certainly recommend!
