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November 2023 by Lindsey L.
DO NOT BUY A VEHICLE FROM SUNSET. They are dishonest, don't honor their warranty for life and it's completely false advertisement. They also do not care if your vehicle is u safe to drive. I had an approved torque converter, it failed, they replaced it again and now that the transmission has failed due to faulty parts from sunset they don't want to replace my transmission even though their failed part caused the metal in my transmission. I submitted all my receipts from the work and warranty company claimed they couldn't validate so they will not replace it. Keep in mind this has been all over the last 7 months. Not sure how that process works but they are the receipts I got from the mechanic. They do not help you get resolution or offer solutions. As a previous loyal customer I will never purchase again. Profits over safety!
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November 2023 by Chris S.
I recommend sunset Chevy ask for Dave of Doug both are great guys no s pressure sales! A pleasure working with them
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October 2023 by Rod W.
very dishonest people at sunset chevrolet. starting with the owner phil Mitchell. he texted me and told me he would give me 100k for my car. 10 months later only 80k it's a 32 ford and those cars don't go down in value 20k in 10 months. then was told in a text the truck I was looking at was $ 62,999. but when I got there the salesman told me the truck was $ 66,999. very crooked going on there starting from the owner him self phil Mitchell. I have proof from text messaging supporting everything. please spread the word
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June 2023 by M B.
This business consistently SPAMs Craigslist with car ads that contain no pricing information. Their link back to their website also contains no pricing information or vehicle data such as Carfax. If you chat with their rep on their website, they will claim to have no access to pricing details. Calling them on the phone results in high pressure sales tactics to get the client to the lot in the middle of nowhere (Sumner) at all costs. He had the gall to tell me that "price doesn't matter" for most clients. Pass on this bullshinto.
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May 2023 by Matt G.
I bought my first car from this dealer in 2019 and they lied about it being AWD and i did not get the information until i got the registration.In 2023 i am looking for a vehicle in a specific price range so i look at the website. There are no prices online, I spent 20+ minutes talking to a sales representative to not get my question answered, and they asked me if I wanted to come in and look at their options. Very predatory out of date way of selling cars. I do not recommend giving any money to this establishment.
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February 2023 by Daniel P.
Last week I had some dealership service performed on my Chevrolet. I brought in a spare OEM key fob and asked if they would program it to my vehicle while it was there. Service advisor Chelsea Garrett informed me that since it was not in my appointment notes I would need a separate appointment. I presented the OEM key fob, she quoted me $40 to have it programmed. Today at my scheduled follow-up appointment I was informed it would be $197 plus tax to program the same key fob. This is a 500% increase over my quote. They now say it's because I didn't purchase the key fob from this dealership. This is nothing new as I had the key fob at my original appointment and they examined it. I like getting all my vehicle service done at the Chevy dealership, but was disappointed with this bait and switch tactic to up-charge me by 500%.
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September 2022 by Dani L.
The check engine light came on in my Colorado. I received an email from OnStar that the truck needed to be service within a day. Concerned I called Sunset Chevrolet. I called 3 times to the service department. 3 different people answered and when they heard my explanation of the problem promptly hung up on me. I called Puyallup Chevrolet who helped me right away to get an appointment. I will NEVER do business at Sunset.
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September 2022 by Olivier N.
Das T, I was told option 2 was being performed to trace the "short" etc. and that is why the car was there for a week. I think the car sat, was driven by the service manager home, and returned to my mother after she paid $200 for Sunset to replace the EVAP purge valve which GM covered. And I wonder why that valve wasn't replaced when the car went in the first time. We'll never know. One thing is for certain. No one in my family and no one who I can convince will ever do business with Sunset ever again. I am not surprised this happened given the reviews on Yelp. My advice to anyone reading this is to find yourself another stealership to do business with. Odds are they won't be much better but somewhat better is still better.
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September 2022 by Chuck Boggs
Friendly, efficient service
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September 2022 by Herb Guches
That they are courteous and knowledgeable
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September 2022 by ray bennett
Always professional and courteous. Sunset customer for life!
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September 2022 by Cheri Campbell
Always very helpful
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September 2022 by Sven Sampson
Overfilling oil is bad for the engine.
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September 2022 by ELISAPETA Ofisa-tauala
I had a broken transmitter I needed reprogrammed and replaced. Sunset Chevrolet got it all done in 3 hrs and they were also busy that day
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September 2022 by Paul Thackeray
I ordered my vehicle, it was a simple no pressure process, salesman Brandon Riehl was courteous and friendly. When my vehicle arrived it was a smooth easy process to pick up the vehicle.
