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November 2023 by Brian Petersen
It was just a different vibe and feel from these guys getting me into my new truck without any issues at all. Craig is a true professional and I will be sending all of my friends and family to the Sunset Ford team in Sumner. Cheers!
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November 2023 by Edward Dalton
The experience at sunset Ford was pretty painless although the expense of the vehicle was terrifying. I enjoy it And like it more each day and the support and friendliness of vanis our sales rep was exceptional and more like a fun friend you enjoy to be around. I would recommend sunset Ford to anyone. I give them a five-star rating but also I want to see what kind of service comes next so I can give them a five star plus plus rating.
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November 2023 by Michael Waters
It was a very pleasant experience. My wife did almost all of the hard work online. Our sales guy was really open and honest with us. And me and my kid got to wander the sales lot and pretend to drive all the vehicles for sale.
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November 2023 by Jamie Waters
Had a great experience and would definitely recommend! After searching for what seemed like forever, declining multiple deals, and talking to many salespeople, I finally decided to call Sunset Ford. Craig was helpful, honest, and didn't make me feel like I was just another sale. I got a good deal on a good Jeep and couldn't be happier. Thank you, Craig!
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October 2023 by Craig Cinnamon
I've mostly disliked the car shopping experience in the past, having Vanis as our salesman buying a truck last weekend was a great experience. He was exceptional in all ways and we've become fans of Sunset Ford. I'll be recommending them to everyone I know, and probably plenty I don't. All my vehicles have generated awesome family memories and it's a cool feeling to know I've opened up a new chapter with a new truck. Thank you all at Sunset!
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October 2023 by Ryan J Kelley
Had a great experience purchasing my new vehical from Sunset. The team was very helpful and friendly during the process. Knowledgeable on the vehical I was looking at and if they didn't know, finding out.There was the traditional back and forth on pricing and trade in which I don't like, however was not as bad as some I've experienced. In the end feel like we arrived at what was a fair deal for both sides.Overall, great team and great experience - highly recommend buying your next Ford from Sunset!
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October 2023 by Kyle M.
I've purchased four cars in as many years from Sunset Ford totaling over 250k, but my recent experience has left me extremely disappointed. During my last visit, they managed to scrap my bumper, which is an unacceptable level of carelessness. Considering my loyalty as a repeat customer, I expected much better service. This incident has seriously undermined my confidence in their ability to handle even the most basic tasks correctly; as of yet they have failed to make things right. After ignoring me repeatedly and blocking me on social media when I left a review the decided to send a measly 300 bucks. I decided to take and get a quote from a shop, the quote to fix their damage was 700$. Fortunately I planned on replacing with a Ranch Hand. This dealerships service manager is a joke, they lost a repeat customer over trying to save a dollar. I right this while I'm currently shopping for an F250. Fortunately there are plenty of different Ford dealerships who not only can't believe the actions of Sunset Ford, but are also more than happy to get a new customer.
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October 2023 by Jacob S.
super great experience I traded in my old car for a truck and talked about my price point and we came to and agreement and they worded very hard to get me where i wanted to be. super friendly and super nice. had and overall great car buying experience both times i have been here. highly recommend
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September 2023 by Royale Gueswel
A few years ago, I purchased my F150 from Craig and he was amazing. So much so that when my son needed to purchase his first car from a dealership, I knew I could send him to Craig. I don't live in the area anymore. So knowing my son was going to someone trustworthy was priceless. Craig even went the extra mile and sent me a picture of my son, his fiancé, and their new to them car. I highly recommend Craig and Sunset Ford!
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September 2023 by Gurinder Singh
Sunset ford’s service department is an absolute joke. I purchased my ford truck at sunset Chevrolet and had its service transferred to the ford dealership for better service since its a ford truck. But to my surprise, they don’t give a damn about their clients or show any interest in providing a quality service. My truck had an oil change and after only 2,000 miles, the fluid is pitch black. I got concerned that maybe the oil wasn’t even changed so i called and left messages twice for Scott & Tammy and never got a call back. Called again after 3 days and Tammy showed zero interest in helping solve the problem. She was rude and didn’t even acknowledge that multiple attempts were made to contact the service advisor to get no answer. The soonest appointment they could offer was a month out which is completely ridiculous!! Not the type of service or attitude customers should be receiving for a simple oil change. Steer away if possible. I called the Chevy dealership and they actually cared and got me scheduled much sooner! Learn something from Chevy’s sales folks and start treating customers properly.
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August 2023 by Steven Reed
Initially, my wife and I entered the dealership with the simple intention of exploring available cars and gathering ideas. However, much to our surprise, we stumbled upon the perfect car that resonated with us, prompting us to make an unplanned purchase. This delightful turn of events can be attributed to Craig, whose unwavering patience, expertise, and integrity shone throughout the entire process.I enthusiastically recommend considering Craig for your vehicle inquiries; his attentiveness to our preferences and concerns proved invaluable in leading us to exactly what we were searching for.What truly set Sunset Ford apart for me was their welcoming and relaxed demeanor that fostered a sense of comfort. They adeptly addressed all my inquiries with a genuine eagerness to help, all while maintaining an environment free from any undue pressure. I'm genuinely grateful for the courteous and forthright treatment I experienced, particularly their refreshing approach of not resorting to pushy tactics. Furthermore, their finance offerings are unparalleled in their competitiveness.Taking everything into account, I'm hard-pressed to identify any area where Sunset falls short. In terms of acquiring a vehicle, every aspect was flawlessly executed, from the sales experience with Craig to the finance department's efficiency under Chris's guidance. You have earned a loyal customer, and I will HIGHLY recommend Sunset ford to anyone looking to purchase a new car.
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August 2023 by Scott Godin
Purchased a new Superduty from Joey Brumley at Sunset Ford in Sumner. He kept us informed during the build process and shipping. And when it came down to actually needing it as my current vehicle became disabled he was able to get it ready earlier than expected which totally saved our vacation!!!!! I would 100% buy from sunset and Joey Brumley again!
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August 2023 by Alysia Behrens
My husband and I went in just thinking we were going to be looking at cars and getting an idea of what we wanted. Instead, we ended up purchasing a car that was completely perfect for us! All thanks to Todd M! He was very patient with us, knowledgeable and very honest with us. I would highly recommend everyone talk to him when they are ready to talk about getting a vehicle. He heard us out and listened to our concerns and helped us find exactly what we were looking for. During the purchase we ended up having to wait on some safety parts before we could get the car. During this time he was actually on vacation and was still very communicative during the whole process. Unfortunately, while we were waiting for this part the person he told us to contact was not very communicative. When he came back he was still in great communication with us! Also our son, is a toddler, and he was so nice to him and even gave him a little moose head figure that he absolutely loves with all his heart! So all in all, I will scream it from the roof tops! Call Or talk to Todd from Sunset Ford! He’s literally the best!
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July 2023 by Robbie Thoman
Salesman went above and beyond to assist me with answering all my questions and had no problem waiting as I went home to sleep on the decision. After the sale to my surprise there was no change he continued to put me first and help me out to find everything I need and where to get a bed liner and he didn’t have too, he chose too.
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July 2023 by Ken N.
I see a lot of negative reviews. I bought my Shelby GT350 from this dealer. 5 years later, they are still honoring the lifetime oil changes for life.For the record, my car requires 10 quarts of synthetic oil. I hope I will never need the lifetime warranty. But so far the oil changes have been worth it. So consider me a fan. The sales person and service advisors have been nice every time I've had an interaction.
