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February 2024 by Scott Wooster
Great bank. Great people!
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February 2023 by Jim Mavity III
I have been to this bank since 2011. The people here are very nice and courteous and I am the same way with them to. I have been getting some satisfaction surveys from them about certain interactions in my email and after the most recent survey email. I have decided to give us bank in Sumner a good rating and review. Had no issues with the people there, Anna is a good and kind banker, Shelby is another good one she also use to work at my work, and so is Gemma. Never had any trouble except when I get scam phone calls I call the bank to see if anything is okay. Overall I get pretty good service through them. ??
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July 2022 by Chrissy V.
I made a call to USBANK on 07/10/22 to arrange a Sweepstakes winnings for myself to be notorized. I attended the notary appointment having a time limit to claim my winnings and I was refused service when I got there she said no that it looked fraudulent and she don't want notorized the affidavit that's what it was just a release of my identity and address also a us citizen my social security number. well just to let your bank know I went to wells fargo as nd and there my bank now with my $20.000.000 000 winnings your loss zero from me
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May 2022 by Ricardo Rios
Pues lo unico que pudo desir es que son muyy a tentos en todo lo nese sario
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January 2022 by Billy Wilson
Do not use ATM. Getting my money back is way harder then it needs to be.
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October 2021 by AMP's KeepSakes
Horrible. Absolutely horrid. This one complains about a coin shortage, yet they are not willing to take my coins because of "policies." I also got shorted in change. You must be a pretty incompetent teller if you can't give out $5.50 in half dollars!
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September 2021 by Susan P.
You take a Ck in, the girl at the counter is wearing a T-shirt that says "digital genius " LOL, says my check won't be a hold on it because it's a US BANK CHECK. Literally like 15 go by and after she spoke with her boss, she says it's a Us bank check written today so you can't deposit it til tomorrow. May have to Ck other options, like WELLS FARGO
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June 2021 by Luis Hall
(Translated by Google) that one(Original)Ew
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February 2021 by lauren grace
Got assistance with everything I needed help with without any issues with the amazing help of the associate Gemma, she is great!
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December 2020 by William W
Very bad experience unfriendly
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December 2020 by Frances L.
It actually deserves no stars...... I have (it will be "had" as of next week) two accounts there and financed a car through them (which was a huge mistake).They messed up the car loan from day one!!!! I took out a five year loan and had it paid off in two and half years. I have excellent credit but they were horrible when it came to managing my accounts. Please do yourself a favor and go anywhere else.... can't wait to get all my money out of there!!!
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October 2020 by Gilberto Meza
Very bad experience unfriendly
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July 2020 by arlene iardella
Not all that happy with the Sumner branch.The tellers seem fine but the loan personnel are lacking at their jobs.Took out a car loan there. When I went to pick up the check it wasn't ready (which they said it would be). I had an uber waiting for me to pick up the vehicle I purchased.... when it finally was given to me and i was signing the papers the interest amount they quoted me was wrong!!!Very disappointed! I've paid off the loan in half the time and now am considering switching banks as soon as feasible!!
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April 2020 by David Hoyt
My Son used mobile deposit to cash a check his grandma had given him for Christmas to help with college. US Bank, suspecting fraud, suspended his bank account for 10 days. I can understand withholding funds, but freezing his account is absolutely unacceptable. To top it off the money has already been debited from his grandma’s account.USBank will not tell us why they think the check is fraud. Do not use US Bank.
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January 2020 by Sam Hoyt
I deposited a check with the apps moblie deposit they had been pushing as “convenient”. Deposited on the 24th of December, the funds were withdrawn from the authors of the checks account, and then US Bank froze my account suspecting fruad. Didn’t just freeze the funds from the check they froze my entire account so I couldn’t access ANY of my money. The customer service line sent me to a branch, that branch sent me to my original branch (where I started my account) they sent me back to a customer service line who told me only my original branch could help so I put them on the phone together where they figured out nothing could be done. Its now January 6th, the hold is supposed to get released January 7th. In that time I’ve missed rent and incurred late fees, struggled to get funds for staples, gas, etc. I’ve switch to BECU and on the recommendation of trusted friends one of whom have been with them 11 plus years and have had zero issues. I’d start there if your looking for a new bank and avoid US Bank entirely. Google some of the fraudulent/ questional things they’ve done in the past and you’ll see this isn’t an isolated case.
