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March 2024 by Macy F
The male with the bald head should be fired due to his extreme abruptness and rudeness for no reason.
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March 2024 by janette tong
I had an appointment at 2pm for a passport and Jennifer did so great helping me! My appointment went very smooth
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January 2024 by David Fellbaum
Oh my gosh, my mail is very often delivered to the wrong address. I have package after package that says it was delivered and never shows up at our house. I think they are being delivered to the wrong house. ? We need a new carrier.
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January 2024 by Maryana Veremchuk
I wish I could give zero stars. WORST post office ever. Never have I ever experienced, experiences like I do with this post office. No one ever answers the phone. The mailman is lazy. He never wants to deliver the package to our house. Instead says “delivery attempt no access” which isn’t true. I never have had issues with any other carriers like ups FedEx or Amazon. I get deliveries all the time but the only one I end up with issues is usps. My tracking says it will be re attempted to deliver the next day which was 3 days ago. And can’t get ahold of anyone to figure out where my package is. This is so frustrating.
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January 2024 by Sandra Dutton
Really busy. A little wait but everything was moving as quickly as possible.
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January 2024 by Monique lovee
This post office is one of the worst I've dealt with when it comes to tracking! My package was sitting in my mailbox for about a week and still to this day the USPS tracking claims they haven't even received the package! If I hadn't have checked on a whim I would've never known it had arrived. My advice, CHECK YOUR MAIL BOX NO MATTER WHAT!!! It takes a lot to write a review about a post office.
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January 2024 by Katsiaryna Mialik
I had horrible service today with manager Tiffany. She was rude and incompetent. I was trying to apply for passport and she didn’t answer for any questions.
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October 2023 by Patty Stone
More than Half an hour trying to get through the automated menu just to ask if this is where I pick up my mail! Never got to an agent or out of the%#!%#$! system. I could have driven to both my local offices by now
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September 2023 by Evelina Kudrovskiy
when I’m here in person, the workers are always kind and helpful. I’ll never forget i needed something for my birthday and it was during the ice storm in WA, i was really hoping i can get the package on that date. Due to Ivey roads the deliveries were delayed but the postal office was still opened and they helped me to intercept my package from the back and pick it up in the postal office since the delivery trucks weren’t going to make it out! Thankful for their support and diligence
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June 2023 by Steven Dall
Do not try to do a walk-in passport application here. After waiting in line for over an hour, their walk-in "hours" (it's 1 hour, 4 days a week) ended and they turned away all of us who were still waiting. You could at least have the courtesy to tell us in advance that you likely won't be able to get to us so we don't waste our time in line.I had to take time off work and drive 30 minutes to get here, just to have my time completely wasted. Absolutely horrible!
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June 2023 by Victoria Langan
I have ordered six packages this last month, all of which disappeared once they reached the Sumner location. At this point I’m wondering if they’re just stealing because it doesn’t make sense to be this bad at your job.
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May 2023 by Brian R
If I could give this place a 0 star i would. Don't even try to do a passport here. First thing you won't find a open appointment. They claim they're booked out but online there isn't any dates no matter how far you look. They're kinda rude about it too and don't tell you things like the copies of birth certificates you need then when you bring everything you need a check or money order. Complete joke. This on top of actual mail problems this place is notorious for.
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March 2023 by Nick Newman
This was several years back, but thought about it recently after talking about a user on reddit. Figured I'd share my experience here too.Went there to pickup mail because we moved and had a new address. I got in line and was a good 10-12 feet back from the customer that was at the counter.Well, I looked up and connected eye to eye to the older gentlemen behind the counter for a split second. Then all of a sudden he yelled and said I need to STEP BACK because I'm too close to the customer and could steal her information. I've never really been confronted like that while just idly standing in line waiting. I said "what? i'm not even that close I'm way back here buddy". First time I used the word buddy out loud in a rude tone and my heart started racing. I matched his rude energy I guess.Anyways, never again. Worst post office I've ever been to. I'm 30 years old and I don't know how many post office lines, bank lines, grocery store lines, etc I've been to. Have never been yelled at like that.
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March 2023 by OK Gamer
Our mail carrier is THE WORST!!!! NEVER picks up our outgoing mail, drives ON our lawn and when confronted, gaslights us like its OUR fault!!! Never met a more incompetent person that try's to go out of their way to NOT do their job! No idea how she got hired!
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February 2023 by Kaira Hoag
Katie, Jen and Mary were all so kind and extremely helpful and empathetic during my experience. Both on the phone and in person. I could tell they were very busy and some people were rude to them but they kept their patience and smiles all the way through. I have never had such a good experience at a post office as I did today in Sumner. Thank you ladies!! You have no idea how much your kindness and assistance meant to me during a personally stressful day.
