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April 2024 by Ali Mufrej
Overpriced compared to any other oil change service providers, however, I would use them again if I want to save time. In and out in 10 minutes only!
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March 2024 by Fuzzy LittleBastard
Great place
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March 2024 by Daniel Gonzalez
Said my battery needed to be changed and offered to sell me a new one but couldn't tell me what their readings meant on their testing equipment. Don't tell people something if you know nothing. They changed my oil, but I wouldn't recommend going here if they don't understand the basics of their job.
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March 2024 by Brittany
Efficient and friendly service! Oil change and light bulb change done within 20 minutes.
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February 2024 by Melisa
These guys were amazing. I made the horrible mistake of going to jiffy lube in Fife and they had my car leaking oil. Took it to Valvoline in Sumner and the Manager and worker guys fixed the issue from Jiffy Lube and went above and beyond in every way. I will never go any where else again!! Thank you Sumner Team!!
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February 2024 by Johnny gregorio
Great fast service, only place I go. And they always have coupons available online I use one almost every time I go.
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January 2024 by Ary Lynn
I went in to get my oil changed for the first time at this company. They didn’t look into my car or ask me any questions about my oil or car.They gave me the wrong oil and when I contacted of their manager Ken, he had no costumer service skills and was rude, didn’t want to help me with my issue, and expected me to pay again to get it fixed. The worst service i’ve ever received! If I could rate 0 starts I would
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November 2023 by Ashley Keller
Cameron and Pedro did an awesomely fast job! Best oil change experience ever. Ken, the manager was so personable. I will definitely be going back
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October 2023 by Holly Brooksher
I have been coming to this location for the last 3 years and everyone is always so kind and helpful, fast service in and out.Today, however, was on another level, I got to work with Ken and his amazing team! (Make no mistake, Ken did not want his name mentioned in this Review he wanted all the Credit to go to his team.) They went over every square inch of my car and suggested helpful items to add and how to improve the performance of my car.Impeccable customer service and patient explanation at every turn. Go to this location, you will be so happy that you did!
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October 2023 by Daniel De Jager
had my oil changed there a few months ago.I just went to change the oil filter myself and discovered that the tech must have put the cap on with an impact wrench with all the duggas, and probably a few uggas too.I could not get the cap loose. After using a cheater bar on my wrench, I succeeded in only breaking my wrench.I've since ordered a new cap, since I don't trust this one anymore, and a new solid steel wrench that will hopefully survive my attempts to remove this cap.The cap is only supposed to be tightened to 20ft-lbs--NOT 500!Service: Oil change
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October 2023 by christina butler
Not fast at all- they should tell you if the car in front of you is getting a lot of work done and tell you to go into the next open Bay Area not just sit there for an hourService: Oil change
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September 2023 by Bill
The team here is friendly and efficient. You know they are trustworthy when they try to talk you out of a service you want because it doesn't fall within the standard maintenance schedule. Thank you, you have definitely earned a customer.
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August 2023 by P Lamb
This team is out there working in the heat and bringing that customer service ?!! Laura was absolutely wonderful to talk with and made me laugh! Who even gets real with customers these days? Laura does and I appreciate her, such a wonderful experience at Valvoline, once again. Thank you Valvoline for keeping great staff like Laura on your team! Best oil change experience ever!Services: Air & cabin filter replacement
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August 2023 by Nicholas Kea
Can’t share enough great things about Tristan. He help me get my tire inflated when I was in a pinch. I’ll forever use this car service just from the customer experience I had with Tristan. Thank you. I appreciate your teams hard work.Service: Tires
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June 2023 by Michelle S.
They are not the brightest at Sumner Valvoline they are the worst I would love to be able to put the video up of them breaking my dip stick and not checking the fluids my car was completely out of oil the manager lies straight to my face today and said the fluids were checked but after I closely reviewed the video as I have a copy he puts the oil in breaks my dip stick and can't check the fluids I wish I could load the video as you can hear Ken the manager tell me triston checked the fluids and showed it to my nephew but all he showed was the handle of the dip stick ...the car left the bay without anything being checked properly and the broken dip stick still inside my son and nephew had to extract it out themselves Valvoline has yet to call me bout my issue my motor is blown sitting in a shop right now due to their negligence I wrote. A Google review and all I got was we are sorry to hear this happened please send an email to us ..not even a phone call from them so next step is contacting an attorney..DO NOT COME TO THIS LOCATION EVER !! I HAVE NOT CONTACTED AN ATTORNEY YET !!! SO IF YOU WANNA ANSWER MY EMAILS I SENT TO YOU OR CALL ME INSTEAD OF YOU CAN NO LONGER TALK TO ME LIKE MY COMMENT SAID NEXT STEP DUE TO THE FACT YOU ARE FAILING TO EVEN SHOW ANY CONCERNS AT ALL
