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March 2024 by a rod
UPDATED ON 8/28/2023I'm adjusting my rating from 1 star to 2 stars. After waiting for a couple of weeks following my initial post, I was able to get in touch with someone from their office. I'll continue to update my rating as my claim progresses.***************************These guys installed my dryer incorrectly. I only found out when it stopped working one day, and from there it has been a nightmare. Samsung tech came to our house twice, inspected the unit and took pictures to prove that whoever installed the dryer, did it incorrectly or irresponsibly. Samsung said that the company who installed it is 100% responsible. We called this logistics company more than five times, and they kept telling us that samsung WILL REPLACE IT. I do have the washer insured through samsung, but since it wasn't a manufactur defect and samsung has proof that it was the installer's fault, samsung will not replace nor repair and that RXO is responsible for it all. This company will not take responsibility even though it was a big fire hazard according to the samsung tech. SEE THE PICTURE FOR PROOF OF DIAGNOSIS. I am tired of repeating myself everytime I try and call their number. The last time they promised to send a tech over to see what they can do to repair, but on the day of that appointment, the guy thought he was there to install a new unit. WHAT? Nobody listens. They were always trying to get rid of us on the phone no matter how professional and calm we talk to them but we get taken advantaged of. One of the guys from RXO did confirm that it was installed incorrectly but he directed us to call samsung for a replacement. IT DOES NOT MAKE SENSE. I rarely write bad reviews but for this one incident I have to. My hard-earned money went to waste because of a company who does not care.
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March 2024 by Debra Warden
The RXO team that delivered my new window coverings did a great job moving the long boxes to the right area of my house. Ready of installation! They delivered in the stated time window and called 30 minutes ahead as expected. Overall awesome job!!
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March 2024 by Travis Johnson
They brought there own extra help and I got my larg package without lifting anything other than my hand to sign! They even called befor they arrived.
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March 2024 by Alexandra Kruize
The two technicians who set up my bike were extremely professional and polite. The customer service rep called before and after the delivery to ensure things went smoothly. Great service!
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March 2024 by Sam Brien
Delivery team was fast, polite, and respectful of our home during the delivery of my Peloton bike.
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March 2024 by Westin Musser
My experience with RXO was great. They called me ahead of time on the day of my delivery. Despite me not being around to receive it, they made the delivery and called me in addition to sending a photo to let me know where they had left my items.
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March 2024 by Sheryl Schwartz
Excellent communication, they were timely, they put together the purchase quickly, and they were very sweet with our dog.
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March 2024 by Cheryl Williams
Very happy with our delivery service. Had 76 boxes of kitchen cabinets delivered. Very professional, on time, good communication and thoughtful on how to store them in limited space.
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February 2024 by KJ Karoma
We ordered a dryer from LG, and RXO was the company who delivers their products in our area (Belfair, Washington). We contracted for set-up, as well. They arrived on time, were very courteous and knowledgeable, set up the machine, removed all packing materials, and were fast and efficient - about 30 minutes from arrival to departure. Very happy.
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February 2024 by vicente castillo
Guys showed up earlier and bike was set up and running in 15min.awesome service.gracias
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February 2024 by Anthony Rossi
Great experience. Kind and courteous team, on time and efficient delivery.
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February 2024 by Tiffany M
Great job. I scheduled a delivery date for our Peloton treadmill and they gave me a 3 hour delivery window and called me 30 minutes before they got here. They were on time and setup everything very quickly.
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February 2024 by Margaret Shield
Great experience today with large delivery from RXO. Arrived at the scheduled time. Appreciated the tracking app and phone call in advance of arrival. Skilled driver and crew member navigated a challenging driveway and handled all items with care. Also appreciated how ease it was to talk with RXO office staff about adjusting the delivery date. All good!!
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February 2024 by ADRIENNE JOHNSON
Great delivery service. They even answered my questions after delivery was completed. Nice and professional.
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February 2024 by William Mauge
Everything was top notch, they delivered and set up our new mattress and cleaned up! Super happy with them!
