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February 2024 by Eulises Nieves
Trash customer service! I called to ask about some transmission work I need. Some guy on the line was extremely rude and ended up hanging up on me. He did not answer when I called back.
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January 2024 by Michael
Had a transmission fail in a “new to me” car that I had only owned for 1 month. Took the car to AAMCO and they looked it over for free, told me all the issues they found, and provided options on how to proceed. I had a new transmission and water pump installed and could not be happier! Excellent service and one of the best warranty programs I have seen from a repair shop. Great guys to work with.
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January 2024 by Fred Slipper
Not horrible but not my best automotive shop experience.I felt like my vehicle didn't get as careful diagnostic attention as it could have received.. I was ultimately told to take the vehicle to another shop and get things handled on the computer side.The truck was towed to Aamco after not being able to drive without dying at a stop, it kept pulling when the brakes were on and it wouldn't throttle up in reverse.After being told to take it elsewhere, I played with the 4 wheel drive selector and got it to run much better. When I drove it around the block they didn't seem interested in looking into why it was pulling , but much less than before.I actually was able to drive it home on the freeway in traffic. I just felt like they didn't want the headache of my work even though it's clear that it's atleast partially transmission related .On the positive side , the diagnostic they did do was free, they did refer me to a specialist in computer diagnostic and they were friendly to my small dog while at their shop.
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January 2024 by Andrew Foster
These guys are always great! Used AAMCO in Southern Indiana and use them in Tacoma! Highly recommend these guys!
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January 2024 by Moose Crow
They will try to nickel and dime you
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December 2023 by Mindee Jones
Very fast... Very efficient.... Bring your own parts and labor is very reasonable... In and out 30 mins for a walk in to get my brake changed ..
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November 2023 by Melanie Trueax
I'm from Vancouver and was in Lakewood for business. I was using a state car that I was unfamiliar with. I had it set in manual mode rather than automatic. I stopped in and Kimly was SO helpful and calm. He and his technicians saved my day! They looked at the car for no charge, determined the issue (user error) and gave me peace of mind to get home. I would 1000% recommend AAMCO for thier helpful, competent and honest service! Thank you to them so much!
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November 2023 by Andie Bryan
Edited to add: for additional evidence why you should never send your car here, see response to my review from manager. Terrible service, shoddy worksmanship, and bait and switch tactics.If you want to get bait and switched, come here.My husband and I took my 70 year old mother's truck to this shop after it was slipping in between 2nd and 3rd gears. After they reported finding metal shavings in the transmission fluid, my husband asked for quotes for both a rebuilt transmission and a remanufactured transmission. After reviewing both pricing options with my mother, we ultimately decided on going for the cheaper options (rebuilt) as it is not her primary vehicle and is not driven more than a few times a year. My husband communicated this to Kimly Phan who indicated he understood. Fast forward to a couple of weeks later and we get a call from Kimly that the bill is 1200 more than we had previously agreed to. He put in a remanufactured transmission instead of the rebuilt transmission. Kimly admitted he misunderstood but was adamant that my husband agreed to the higher charge. My husband thought he was agreeing to charges for a rebuilt transmission, and corrected Kimly when he said remanufactured, but nevertheless, a remanufactured was installed. Kimly told my husband that without paying the price for the remanufactured, we could not get the car back, so my mother paid the higher fee. Kimly was not open to trying to meet in the middle or come up with some compromise when he was very clearly in the wrong.After having the work done, we were informed that we would need to return in 10 days/150 miles to check on everything to stay in compliance with the warranty. My husband brought the car back and we were turned away because they were too busy. They told us to come back some other time and that that would not impact the validity of the warranty.Fast forward four months and the servo ring has fallen out and the car is leaking transmission fluid like a sieve. Kimly would not cover the repair and offered to pay half instead and if not, then to come and pick up the undrivable vehicle. Still never found out how much that repair would cost. He stated all conversations and in person interactions were recorded (without our knowledge) and when we requested this and anything my husband had signed, he refused to give it to me until after I brought up that he legally has to provide us with anything we signed.This company does not communicate, they are purposeful at making all communications cloudy and vague and do shoddy work. There is no customer service, they do not care about repeat customers. They don't care if customers never want to come back again. Well, they got their money, didn't they?Stay away from this place. Filing a complaint with the Washington State Attorney General's office. From the looks of all the negative reviews, our experience is not an isolated incident. Hopefully this company will be held accountable by somebody.
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November 2023 by Deann Paul
I was so impressed with the work! The front desk manager was amazing - he clearly explained the problem with my car and all of the repair options. He even met me on a weekend so I could pick up my car!!!Services: Transmission
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November 2023 by Viki Nikkila
I highly recommend doing business here! Kimly is very helpful and honest and the transmission they replaced works great! They work WITH you, not against you! Check them out, it's worth your time AND money!
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November 2023 by Peggy S.
Absolutely Untrustworthy. The shop needs to be reported to the state attorney general. Where do we begin... dishonest is an understatement. First, The guy that works at the counter has a really bad attitude and short temper. Second, the work they did for us was extremely poor quality. Poor Quality on the level of hurry get this job over with so we can get to the next one with a lot of details missed along the way. They will miss things in the inspection that they should've caught and when problems arise later it's never their fault. Save yourself some money and run away from the shop.
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November 2023 by Ed M.
Front desk is repeatedly rude and lie. They gave me a quote, "including tax". But when I went to pay for a manufacture rebuilt transmission and install, ",including tax" to him meant PLUS TAX to me. That meant an additional $400, and that his original quote was more, not less that the other two competitor quotes that I had gotten.
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November 2023 by Ebwin W.
Me and my husband had a bad experience horrible terrible experience with Little Kimmy. My step is to file a Complaint with the attorney general consumer protection Division. lil Kim, I had a transmission put in 8/2023 and and every time I leave the parking lot the engine light comes on before we making it to the freeway engine light . Lil Kim has service team take a look at it light off by time I get home light is on car back at AAmco more than it was in my driveway in last few months. I had that fix thinking I would get rid of all the lights coming on. 10/2023 Cooling housing provided by AAmco now its overheating. I'm just needing to now Lil Kimmy panties all in a bunch with me because they can't fix it The problem wants me to understand that his team forgot to put some coolant fluid or to secure the clamps, MY safety lil Kim want you to understand that they make mistakes at AACMO. Been up there 13 times then ask me do I feel like my car should be repair is new if I take it to auto shops I don't know if he retarded stupid ,dumb, I'm go with mental illness. spend over $10.000 Provide the services for my van I am under a warranty of 100,000 miles, and this little fucker tells me not to come back into the store (little Kimmy don't like questions to be asked on why do you have to keep bringing your car back to them for the same thing?) now I did call another AAMCO and was advised that you can only be 15 miles from the AAmoco in Lakewood only and if they did not fix the work, they will provide me with a new estimate wtf.. so I'm going have my vehicle taken send another Amoco and have them to inspect Amoco lakesshit. Would bullshit service that they provided. I'll keep you followed up on my results on my new estimate, I'm requesting my money back Little Kimmy, you you need to find a new job. You are a poor representative to have sponsor in such a big company you make Amoco look bad if I can give you a fucking no star No! The Consumer complaint form-office of the Attorney General, Consumer protection division file online. note to Google, yelps really need to make 0 star and option.
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October 2023 by Andrea B.
If you want to get bait and switched, come here. My husband and I took my 70 year old mother's truck to this shop after it was slipping in between 2nd and 3rd gears. After they reported finding metal shavings in the transmission fluid, my husband asked for quotes for both a rebuilt transmission and a remanufactured transmission. After reviewing both pricing options with my mother, we ultimately decided on going for the cheaper options (rebuilt) as it is not her primary vehicle and is not driven more than a few times a year. My husband communicated this to Kimly Phan who indicated he understood. Fast forward to a couple of weeks later and we get a call from Kimly that the bill is 1200 more than we had previously agreed to. He put in a remanufactured transmission instead of the rebuilt transmission. Kimly admitted he misunderstood but was adamant that my husband agreed to the higher charge. My husband thought he was agreeing to charges for a rebuilt transmission, and corrected Kimly when he said remanufactured, but nevertheless, a remanufactured was installed. Kimly told my husband that without paying the price for the remanufactured, we could not get the car back, so my mother paid the higher fee. Kimly was not open to trying to meet in the middle or come up with some compromise when he was very clearly in the wrong. After having the work done, we were informed that we would need to return in 10 days/150 miles to check on everything to stay in compliance with the warranty. My husband brought the car back and we were turned away because they were too busy. They told us to come back some other time and that that would not impact the validity of the warranty. Fast forward four months and the servo ring has fallen out and the car is leaking transmission fluid like a sieve. Kimly would not cover the repair and offered to pay half instead and if not, then to come and pick up the undrivable vehicle. Still never found out how much that repair would cost. He stated all conversations and in person interactions were recorded (without our knowledge) and when we requested this and anything my husband had signed, he refused to give it to me until after I brought up that he legally has to provide us with anything we signed. This company does not communicate, they are purposeful at making all communications cloudy and vague and do shoddy work. There is no customer service, they do not care about repeat customers. They don't care if customers never want to come back again. Well, they got their money, didn't they? Stay away from this place. Filing a complaint with the Washington State Attorney General's office. From the looks of all the negative reviews, our experience is not an isolated incident. Hopefully this company will be held accountable by somebody.
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October 2023 by Dawn M Smith
So I started with an appointment I had to wait days for. Then after there free evaluation it took over 3 hours to get a written estimate the person who was working the desk said he was filling in and didn't know how to do the job and that's why it was taking so long. After 3 hours I was given a liso many things wrong with my car that I feel they completely lied about everything. The reason I told them I needed service was one of the issues even though they had to check it multiple times and the prices they listed for parts were more than double of what the prices for those parts are, I feel that they are completely out of integrity. Sketchy and RUDE. I'm so disappointed because they had good reviews online I think those reviews have been paid for.
