-
February 2024 by Savannah Blackwell
Love this store. Always feels warm and welcoming. I feel thoroughly offered all AT&T services and I don’t feel like I’ll miss anything good when going to this store.Love my new s24+ too!!
-
February 2024 by Brianna
Absolutely love this store. They are amazing always have the best energy. They always make sure my needs are met and assist me if I need further help.
-
January 2024 by Boris Gladun
Great efficient service the other day. Meghan was very helpful and made it smooth and helpful.
-
December 2023 by Cory Thomas
Megan is an amazing manager. My family and I had been overpaying and she sat down with us and was able to save us some money and get us new phones! Love this location!
-
December 2023 by Ethan Janson
This store and its manager are absolutely amazing! I would highly recommend anyone and everyone to go into this store!
-
November 2023 by Robert Martinez
This shop is great. I've gotten 3 of my phones here and it's always been great service. Jason especially was fantastic. He helped me and my wife decide on getting the Samsung Z Fold 5. Jason introduced a great deal and was easy to talk to and very knowledgeable. Thanks a lot Jason and AT&T!
-
November 2023 by CP P.
Arrived to store at 10:45am and the 1 CS person was working w a customer. So, I waited until 11:30, meanwhile, 2 more customers walked in. 1 hour later, the employee bypassed me, and started helping the other people, who arrived long after me. I mentioned that I was was there to purchase 3 new iPhones, and he said, "I didnt know you were there". At 12:30, I left the store, without being helped and empty handed! They must not work on commission nor care about selling phones. This was the 3rd time we tried purchasing iPhones at this location, as it's around the corner from our house and convenient- BUT, it's inconvenient to spend several hours in a store and walk out empty handed each time, so it's time to shop elsewhere. If anyone knows the management at this store, I'd love to have a (respectful) chat with them, as we can't be the only frustrated non-customers who've walked out after long wait times and being overlooked by sales people.
-
September 2023 by Jeff K.
Terrible Customer service. Megan has a terrible attitude and should not be the face anyone should meet when going to this place.
-
July 2023 by N GM
I’m an older long time ATT customer and added a line taking advantage of the new trade in program. It has been a nightmare. The University Place person refused to take my trade in even after the trade in group & customer service talked to the sales person. After 6 calls I went in to have them do what they needed and the manager was argumentative and also said it wasn’t allowed without taking the time to read any notes or hear the story. My voice got louder and she freaked out asking me to lower it which I did then she kicked me out of the store and locked the door! I got panicked and even had chest pains thinking she was going to call the police…..then I went to Lakewood for another bad customer service experience. They are so arrogant thinking they are right. I filed a FCC complaint… If you need an ATT store go to Lincoln Plaza/Tacoma or to Tukwila because these locations don’t lie about the current programs and provide good customer service.
-
July 2023 by GB
Come to this store if you want a new phone! I swear this is the best experience I've experienced in a while. If you work with Victoria and you WILL NOT be disappointed. Her customer service and knowledge is top notch. Tell AT&T to give this woman a raise!
-
January 2023 by Maybe Mochi
My first impression of the store was that it was super clean and well organized the staff was very friendly and helpful. I had stopped by to get help with my phone I had went to 2 other locations and none could help me out, needless to say I was steaming, pretty much fed up with AT&T. But the manager Mr.Alsonso was very courteous, and professional. He took it upon himself to personally help me with my issues, and resolved my problems quickly, while educating me on how to maintain my phone to keep it running properly. I can’t stress how amazing the staff, was this will be my primary store from now on thanks a lot!
-
January 2023 by Donna Chang
Struggling to get my 93 year old dad set with a new phone. Alonso and his team were so very helpful and patient with what we needed. I would highly recommend this store and staff! Thank you!
-
January 2023 by Maria Rodriguez
I'm not a techy person and when I came in, Alonso was extremely helpful. I loved how friendly the place was, and was impressed with how much help I got (didn't get this from others places) thank you Alonso!
-
January 2023 by BigPoppa Cruz
I just want to that Alonzo on my experience with getting my iPhone 14!! Easy process and he was very knowledgeable! Great guy man!
-
January 2023 by Allison Troseth
Excellent service and kind workers. the one man i worked with was patient (as i’m not tech savvy!) and fixed the issues i needed. Thank you, Alonso.
