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September 2022 by Bob B
The guy working at the front desk, Josh, is awesome. He helped us out when the rental car got accidentally towed. He was patient the whole time and even waited on hold on the phone with the towing company while helping out other customers. Thank you Josh!
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September 2022 by Chuchy Martínez
The attention of the employees is great, and I love the flexibility they have.?
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May 2022 by Kimberly Troemel
Definitely my go-to for rentals! We've used their rentals several different times and always receive nice cars with great rates! Even today, we booked a last minute reservation just 30 minutes before closing due to unforseen car repairs. They had us in our rental and on our way home not even 10 minutes later. Staff is always awesome. Highly recommend!
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March 2022 by Rebecca Elizares
Got there and the computers were down and they could not fulfill my reservation...
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March 2022 by Jared K
Placed a reservation online a few days in advance. Recieved a call less than hour before my scheduled pick up time saying that they did not have the truck I reserved, only cargo vans, which would not work for the items I needed to move. No one else has a truck available in my area. Horrible reservation system, horrible customer service. I would recommend never renting from this location or budget in general.
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March 2022 by Donetta Black
First car smelt like weed, second car the brakes were grinding. Finally got it right on the 3rd try. And customer service wasn't that pleasing.
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January 2022 by Bob B.
The guy working at the front desk, Josh, is awesome. He helped us out when the rental car got accidentally towed. He was patient the whole time and even waited on hold on the phone with the towing company while helping out other customers. Thank you Josh!
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August 2021 by Travis Martin (KrakenSmiles)
They try to be accommodating but supply is hard.
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August 2021 by Famoso Fama
They have Great moving vehicles to choose from that range from all sizes ! The one we got was the biggest one they had and I drove it from Washington all the way to Kentucky! I had no problems what so ever with the moving truck ! It functioned great from point A to point B ! I highly recommend you get a budget truck from them ! They even gave us a free extension since our car had gotten stolen at a hotel , so we called them & to our luck the nice representative there Said that he gave us a couple extra days with the truck with no extra expenses Free of charge ! I liked that the best ! They understood our situation and acted with complete professionalism ! Thanks again!
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August 2021 by John Bobincheck
Great customer service we were in and out quickly
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May 2021 by Air Supply
Well budget has definitely come through for me for all my rental needs but Josh at this location is very professional and takes care of business
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November 2020 by Angelina Mitchell
Josh the guy that works thereIs very nice professional and reliable, i was able to rent a car there for less than half price than enterprice, highly recommend like the most affordable car rental place.
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November 2020 by Anthony Nelson
No maintenance was done on vehicle in 20,000 miles and got half way to my destination and the right front wheel bearings literally blew out to the point truck was undriveable. They claim to call back and don't. Sat broken down for 5 hours before finally being told another truck isnt available for over 250 miles. Had to stay night at hotel and now waiting to see if they even have another available. Car hauler was missing crank for landing gear. They do no proper maintenance. If those bearings blew at 75 mph I could be dead and they just act like it was a minor breakdown.
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November 2020 by Stacey Vazquez Cruz
If I could give these people 0 Stars I would! I was never given my deposit amount back. I've called the location and also customer service & no help what so ever! Worst customer service ever and they Rob You right in your face ?. Avoid this place at all cost!
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September 2020 by Joseph Principe ll
I like to express my thanks to Josh at the Lakewood branch office a budget Rent-A-Car his customer service was good.Now I would like to address an issue to let my full service members family members and veterans know and other people know about the budget Rent-A-Car reservations you have to watch it because they will tell you information that is totally untrue. And example of this is the reservation line for budget Rent-A-Car said there was no key drop off point at the Lakewood Washington location. The truth of it was there was a drop off box for keysThe budget Rent-A-Car reservation call center has a problem of their automated service is so automated and normal average person cannot understand all the prompts.Budget Rent-A-Car reservation service when you speak to the people you cannot even understand the person because they speak in a different language they get very upset when you ask if you can speak to a person that speaks the language you were speaking.A good example of this is when a customer is calling to rent a car from budget Rent-A-Car and speaking to them and if you cannot understand the customer service agent because they speak a different language then how can you possibly get the right car for yourself.Another issue with budget Rent-A-Car reservation call center the automated service and when you speak to a person they will come up with excuses such as their computer went down or the cove in 19 situation my question to them was what is the COVID-19 situation and their computer have to do with me making a reservation and they said that’s what they were told to say to customers that’s really sounds a good single world to people that we should not do a rent any cars from budget Rent-A-CarI highly recommend to my fellow servicemembers family members veterans and everyone else to avoid budget Rent-A-Car and rent from another car rental agency
