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December 2025 by Jeff Larson
Had the opportunity to work with Shannon Mahaffey and his team. They were very easy to work with and I’ll definitely be getting back in touch with them should I have any future restoration needs.
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April 2025 by Youlanda Sly
I previously filed an insurance claim and chose to work with Kustom US as the designated contractor. It was my understanding, as clearly communicated to me, that while the insurance would cover the approved scope of work, I, as the homeowner, retained the right to pay out-of-pocket for any additional work I wished to have done. Despite this, Kustom US ultimately declined to continue working with me solely because I requested supplemental work—work I was fully prepared to cover at my own expense. This should never have been an issue, especially when it falls within my rights as a homeowner.
As a result of this situation, I am now left without a functioning kitchen, which has caused undue hardship. It has become abundantly clear through this process that Kustom US and Safeco Insurance (under Liberty Mutual) are operating in coordination with one another in a way that prioritizes their own convenience and interests over the needs of the consumer. Throughout my interactions, it felt as though both parties were more invested in protecting their own processes than in providing transparent service or fair support.
Whether miscommunication or misrepresentation was involved, the end result is the same: a complete lack of accountability. I now question whether I received the full scope of the coverage I was entitled to, and I believe this experience demonstrates how these entities operate in tandem in ways that are not aligned with the best interests of the policyholder.
Based on my experience, I would give Kustom US and Safeco/Liberty Mutual a rating of zero. I strongly urge others to proceed with caution or to avoid these companies altogether. The amount of misrepresentation and lack of consumer advocacy I encountered throughout this process borders on fraud, and I would not recommend these services to anyone
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April 2025 by Robert Spellmeyer
Kustom helped us work through a water leak we had in our home. They were prompt and professional every time they arrived to our home to take care of our issues. We really appreciated Erik and Frank - very trustworthy guys! They explained each step as we proceeded through each step of the process. And they cleaned up every time they had to mess things up! LOL
We recommend Kustom.
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January 2025 by Steve Kirchner
Great experience!!
Everyone was very friendly, professional & thoughtful.
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January 2025 by Helen Gilchrist
Everyone was helpful, communicated, and did great work.
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January 2025 by S J
Every Kustom team member has been professional, understanding, and showed kindness and patience from beginning to end. Everyone made the process less intimidating and put my mind at ease every step of the way.
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January 2025 by Michael Gonzales
Project manager kept everything on track and has even followed up. Going above and beyond by making sure that everything has been taken care of to my tenants satisfaction.
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December 2024 by Patricia Ruiz
My written English isn’t the greatest so my daughter is writing this review. Our insurance agent recommended Kustom and we’ve been grateful ever since. All the people we’ve met throughout our restoration journey at Kustom were friendly, helpful, professional and punctual. Every time we had a question and texted or emailed they answered right away. Most people want your money and will upsell you on things or get things done as quickly as possible to get to the next job. This is not the case with Kustom. When disaster strikes your home (in our case a fire), you get emotional over the damages and loss, the decisions weigh on you as you’re trying to stay positive. Especially when you deal with insurance and don’t understand all the details and nuances. The team was patient, very understanding, and explained in detail about the construction, the why to the decisions, and kept us informed. In the middle of the process, there was a sudden change of the foreman in charge. Although we were hesitant at first to change, Nick was professional and kind. We’re happy with the results of the construction and their willingness to check the final details of the restoration. God bless Kustom, we’re very grateful from the bottom of our hearts! 🙏
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December 2024 by I Anderson
Friendly, informative company. Very professional.
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December 2024 by Cliff Goldman
The quality of work and attention to detail on the water leak repairs, from a severe rain and wind storm, look awesome. The crew that worked here were friendly and did an excellent job of cleaning up.
If I ever have any new claims in the future, I will let my insurance agent/adjuster know that I want Kustom Restoration to do the job.
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November 2024 by Suzanne Rutz
Jacob was professional, knowledgeable, and friendly. The work that was done on our home was outstanding. Would recommend Kustom to anyone having work done on their home.
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November 2024 by Dusty Rhoads
Terrible and dangerous drivers. Watch yourself driving around their vans.
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November 2024 by A \u0026 M Finish Carpentry
Dear customers I would think twice of using this company. I was able to discover that customers were being charged by Kustom for work not done by Kustome but done from other contractors hired by the homeowner. So if decide to use this company double check your paperwork before paying. So insurance companies recommend companies but as homeowners you can hire any licensed contractor or company to perform your work. Good luck
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October 2024 by Mary Miller
Corey and Brad worked on my apartment and did an amazing job. Thank you.
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September 2024 by Alex Palmer
I used Kustom Disaster Restoration after an unfortunate house fire and they delivered! My house looks better than it did before the fire, and they even went the extra mile to match my trim free of charge! Joel kept in constant communication, letting me know what to expect and working on my behalf throughout the entire process. I would recommend them to anyone.
