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August 2023 by Sterling Capelli
Not only does it look abandoned, but it might as well be too! I had an appointment for 1:30pm and sat there for a half in hour waiting for them to get done with their lunch and to come back to open up shop (I get everyone needs a lunch break) but why schedule someone an appointment during the time when your out for lunch? When he finally gets there I show him my registration to my vehicle and he asked me if he wants me to put it back in my glove box and I told him yes. By the time I get home I realized he never put my registration back! I kept calling the next day all day to pick up my registration and no one was answering so I drove by and they were closed. I said screw it and got a new one. They called 2 days later and said they have my registration and told them I no longer needed it. I was in the waiting room with no AC during a 96 degree day and it was absolutely disgusting in there! The chairs and table were falling apart and haven’t been cleaned in who knows how long. While I was in the waiting room the technician tells me there’s been a fire alert and asked me if he could run home to check on his sister and to turn away any customers that come in. I could go on and on into more detail but long story short I was there for 3 hours just for him to check my battery and couldn’t get an installment done cause it was close to closing time. They clearly do whatever they want and it’s ridiculous.
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January 2023 by Sona Cornyn
Very prompt, and knowledgeable.I've been 3 different smart start services.This place was a best .Thanks. Young man~~
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January 2023 by Leslie leonard
All of the workers are great!
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November 2022 by Bill Scanlan
I just wanna say those two guys down there on 94th and gravely Lake are two of the best I’ve ever seen in this company they’re friendly and efficient. and the company should be glad to have them. I’ve seen a lot of guys in my years with Smart Start. And these two guys are the best Thank you.
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July 2022 by Gary Christy
Over my time with my device, I've been to multiple different locations for service. This Lakewood location is by far the best. When I first started coming here; while I've never had an issue with service on my device, there was times it was closed during service hours, the employees didn't seem invested into their jobs(to say it politely), and had long wait times. Now there is a new crew running the station, and it's always been a breeze going through. In and out, eazy peezy. They even beautified the building up quite a bit. I have closer locations to me, but I will come to Lakewood everytime I have any device needs. If I was able to, I would give it 10stars!!!!!!!
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January 2022 by shannon hayes
What’s with all the half days? I know there’s still tons of clients needing service that didn’t stop.
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June 2021 by Anthony Lamb
Josh is knowledgeable and a good guy. He explained everything and got us on our way. Thank you.
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April 2021 by Jonathan Young
These guys were awesome a d answered any questions I had and explained everything in detail
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March 2021 by Jennifer Howe-Gutierrez
Calibration on my device went good here. No appointment needed just pull up. He gave us a new mouth piece. The other place gave me an old dirty one when I got a my device installed.
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March 2021 by Gary Spevak
Friendly and helpful staff
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December 2020 by Verdon Malo
If u need it they will take care of u..
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June 2020 by Nathan Stultz
They are horrible go elsewhere if possible for you
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March 2020 by Miles Tkky
Do not use this company. they are notorious for charging for false positive tests and extending your end date because of it. Just to be clear this is illegal!!! and they do it randomly so be prepared for it, there will be a countdown during this time and you wont be able to blow for more 10 min.
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February 2020 by Joe Hatch
Absolute trash service. They know you need their services and they don't care about making it easy. Last month I was here on saturday at 1120 and the guy went on lunch from 1130 till 1200. I waited. Made sense. Here today at 1230 on Saturday to watch the worker place the sign for lunch coming back at 1. Go to target and come back at 115 to see a sign saying on lunch till 200.... Wtsf
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January 2020 by Shamel High
RUDE AND UNPROFESSIONAL, NEVER ENOUGH STAFF TO TAKE CARE OF THE CUSTOMERS IN A TIMELY FASHION AND THE STAFF ACT LIKE THEY HATE THERE JOB TODAY IS MY LAST DAY COMING TO THIS LOCATION